{"id":3841,"date":"2022-09-22T22:30:08","date_gmt":"2022-09-22T22:30:08","guid":{"rendered":"https:\/\/demo2.loces.dev\/cr\/?page_id=3841"},"modified":"2026-04-17T14:19:14","modified_gmt":"2026-04-17T20:19:14","slug":"sugerencias","status":"publish","type":"page","link":"https:\/\/crediq.com\/cr\/sugerencias\/","title":{"rendered":"Sugerencias y Reclamos"},"content":{"rendered":"\n\n  <div class=\"banner has-hover\" id=\"banner-1630774111\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"400\" src=\"https:\/\/crediq.com\/cr\/wp-content\/uploads\/sites\/3\/2026\/02\/quejasyreclamos.png\" class=\"bg attachment-original size-original\" alt=\"\" \/>                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n<p><script src=\"https:\/\/cqdigital.loces.dev\/wp-content\/themes\/digitaltheme\/libraries\/jquery.js\"><\/script><br \/>\n<script src=\"https:\/\/ajax.googleapis.com\/ajax\/libs\/jquery\/3.5.1\/jquery.min.js\"><\/script><br \/>\n<script src=\"\/\/cdn.jsdelivr.net\/npm\/sweetalert2@11\"><\/script><\/p>\n<style>\n   .file-input-group {\n   color: white;\n   }\n   .file-input-group p {\n   color: gray;\n   }\n   .cq-input-file::-webkit-file-upload-button {\n   visibility: hidden;\n   }\n   .hidden {\n    display: none;\n    }\n   .cq-input-file:nth-child(2) {\n   visibility: hidden;\n   display: none;\n   }\n   .cq-input-file::before {\n   content: \"Cargar\";\n   display: inline-block;\n   background-color: #196ab8;\n   color: white;\n   border: 1px solid #999;\n   border-radius: 10px;\n   border-color: none !important;\n   padding: 5px 8px;\n   outline: none;\n   white-space: nowrap;\n   -webkit-user-select: none;\n   cursor: pointer;\n   }\n   .cq-input-file:hover::before {\n   border-color: black;\n   }\n   .cq-input-file:active::before {\n   background-color: #196ab8;\n   }\n   .col,\n   .gallery-item,\n   .columns {\n   padding: 0 15px 15px !important;\n   }\n   #cq-loader {\n    position: fixed;\n    top: 0;\n    bottom: 0;\n    left: 0;\n    right: 0;\n    background-color: rgb(0 0 0 \/ 45%);\n    z-index: 10000;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n}<\/p>\n<p>#cq-loader>img {\n    max-width: 75px;\n    width: 100%;\n    height: auto;\n}\ns\n<\/style>\n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1630774111 {\n  padding-top: 249px;\n  background-color: rgb(255,255,255);\n}\n#banner-1630774111 .banner-bg img {\n  object-position: 17% 85%;\n}\n<\/style>\n  <\/div>\n\n\n<div class=\"row\"  id=\"row-2095818090\">\n\n\n\t<div id=\"col-61143702\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255,255,255);\" >\n\t\t\t\n\t\t\t\n\n<p style=\"text-align: center\">\n   Si necesitas atenci\u00f3n personalizada, puedes ponerte en contacto con nosotros<br \/>\n   aqu\u00ed.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-61143702 > .col-inner {\n  margin: 0px 0px -25px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-760296954\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-760296954 {\n  padding-top: 25px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-102996428\">\n\n\n\t<div id=\"col-665897355\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<h3>\n   <span data-text-color=\"primary\">Procedimientos para presentaci\u00f3n de Reclamos<\/span><br \/>\n<\/h3>\n<p>Procedimientos para presentaci\u00f3n de Reclamos:<\/p>\n<div class=\"row row-dashed\"  id=\"row-890958417\">\n\n\n\t<div id=\"col-1480802441\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 117px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/crediq.com\/cr\/wp-content\/uploads\/sites\/3\/2026\/02\/p1.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3><span data-text-color=\"primary\">Paso 1<\/span><\/h3>\n<p>\n   En Credi Q Inversiones Costa Rica S.A. usted puede manifestar su consulta, queja o<br \/>\n   reclamo a trav\u00e9s de: Visita a Casa Matriz, Llamada telef\u00f3nica, Correo<br \/>\n   electr\u00f3nico y P\u00e1gina Web.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-619987168\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 117px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/crediq.com\/cr\/wp-content\/uploads\/sites\/3\/2026\/02\/p2.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3><span data-text-color=\"primary\">Paso 2<\/span><\/h3>\n<p>\n   El encargado de atender quejas y reclamos recepciona el caso y registra la<br \/>\n   informaci\u00f3n en el sistema y genera el c\u00f3digo \u00fanico de gesti\u00f3n.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-838386150\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 117px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/crediq.com\/cr\/wp-content\/uploads\/sites\/3\/2026\/02\/p3.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3><span data-text-color=\"primary\">Paso 3<\/span><\/h3>\n<p>\n   Se indica al cliente el c\u00f3digo \u00fanico de gesti\u00f3n asignado a su queja o reclamo.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row row-dashed\"  id=\"row-1733671669\">\n\n\n<\/div>\n\n\t<div id=\"col-677598692\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 117px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/crediq.com\/cr\/wp-content\/uploads\/sites\/3\/2026\/02\/p4.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3><span data-text-color=\"primary\">Paso 4<\/span><\/h3>\n<p>\n   Revisi\u00f3n e investigaci\u00f3n del caso y documentaci\u00f3n, para brindar una respuesta.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-805250907\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 117px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/crediq.com\/cr\/wp-content\/uploads\/sites\/3\/2026\/02\/compromiso.webp\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/crediq.com\/cr\/wp-content\/uploads\/sites\/3\/2026\/02\/compromiso.webp 300w, https:\/\/crediq.com\/cr\/wp-content\/uploads\/sites\/3\/2026\/02\/compromiso-150x150.webp 150w, https:\/\/crediq.com\/cr\/wp-content\/uploads\/sites\/3\/2026\/02\/compromiso-100x100.webp 100w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3><span data-text-color=\"primary\">Paso 5<\/span><\/h3>\n<p>\n   Por normativa del MEIC, CrediQ Inversiones Costa Rica S.A tiene un plazo de 10 d\u00edas h\u00e1biles para brindar una respuesta.<br \/>\n   En caso de excepciones se tendr\u00e1 un plazo adicional de 5 d\u00edas h\u00e1biles, notificando al cliente.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-20263189\">\n\n\n\t<div id=\"col-1936745099\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3><span data-text-color=\"primary\">Motivos de Reclamo<\/span><\/h3>\n<div>En Credi Q Inversiones Costa Rica S.A. puede presentar su reclamo refiri\u00e9ndose,<br \/>entre otros y sin que sea limitativo, a los siguientes supuestos:<\/div>\n<div>&nbsp;<\/div>\n<div>\n<ul>\n<li>Revisi\u00f3n de cargos aplicados<\/li>\n<li>Entrega de contrato y otros documentos<\/li>\n<li>Cobranza<\/li>\n<li>Actualizaci\u00f3n de Informaci\u00f3n en Central de Riesgos&nbsp;Privada (CRP)<\/li>\n<li>Falsedad ideol\u00f3gica<\/li>\n<li>Otros<\/li>\n<\/ul>\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" style=\"max-width:1080px;height:1px;background-color:rgb(221, 221, 221);\"><\/div><\/div>\n\n<div class=\"row\"  id=\"row-372196056\">\n\n\n\t<div id=\"col-272967187\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-46172066\" class=\"text\">\n\t\t\n\n<h3><span data-text-color=\"primary\">Quejas y Reclamos<\/span><\/h3>\n<p>\n   En esta subsecci\u00f3n usuario podr\u00e1 agregar sus datos personales, motivo y\n   descripci\u00f3n del asunto, por lo cual se proponen los siguientes datos:\n<\/p>\n\t\t\n<style>\n#text-46172066 {\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"text-1086607643\" class=\"text\">\n\t\t\n\n<p>Medios para interponer reclamos, quejas y consultas:<\/p>\n\t\t\n<style>\n#text-1086607643 {\n  font-size: 1.2rem;\n  text-align: center;\n  color: #1769b7;\n}\n#text-1086607643 > * {\n  color: #1769b7;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-5876456\">\n\n\n\t<div id=\"col-222142506\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 113px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/crediq.com\/cr\/wp-content\/uploads\/sites\/3\/2026\/02\/t1.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-2734894029\" class=\"text\">\n\t\t\n\n<h3><span data-text-color=\"primary\">Casa Matriz<\/span><\/h3>\n<p>Centro de negocios y oficinas centrales ubicados al costado este del edificio Isuzu, la Uruca, Edificio CrediQ, San Jos\u00e9, Costa Rica. Nuestro horario de servicio es de lunes a viernes de 8:00 a.m. a 5:30 p.m. y s\u00e1bados de 8:00 a.m. a 2:00 p.m.<\/p>\n\t\t\n<style>\n#text-2734894029 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-371783534\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 113px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/crediq.com\/cr\/wp-content\/uploads\/sites\/3\/2026\/02\/t2.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-1135125957\" class=\"text\">\n\t\t\n\n<h3><span data-text-color=\"primary\">Correo Electr\u00f3nico<\/span><\/h3>\n<p><a class=\"ms-outlook-linkify\" href=\"mailto:controlcalidad@crediq.com\" data-ogsc=\"\">controlcalidad@crediq.com<\/a><\/p>\n\t\t\n<style>\n#text-1135125957 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2127338744\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 107px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/crediq.com\/cr\/wp-content\/uploads\/sites\/3\/2026\/02\/WhatsApp-contacto-300x300.webp\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/crediq.com\/cr\/wp-content\/uploads\/sites\/3\/2026\/02\/WhatsApp-contacto-300x300.webp 300w, https:\/\/crediq.com\/cr\/wp-content\/uploads\/sites\/3\/2026\/02\/WhatsApp-contacto-150x150.webp 150w, https:\/\/crediq.com\/cr\/wp-content\/uploads\/sites\/3\/2026\/02\/WhatsApp-contacto-100x100.webp 100w, https:\/\/crediq.com\/cr\/wp-content\/uploads\/sites\/3\/2026\/02\/WhatsApp-contacto.webp 600w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-2203791542\" class=\"text\">\n\t\t\n\n<h3><span data-text-color=\"primary\">Whatsapp<\/span><\/h3>\n<p><a href=\"https:\/\/wa.me\/50644042600\">+506 4404-2600<\/a><\/p>\n\t\t\n<style>\n#text-2203791542 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-1833931212\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1833931212 {\n  padding-top: 25px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-1587335155\" class=\"text hidden\">\n\t\t\n\n\n\t\t\t<\/div>\n\t\n<div class=\"container\" style=\"padding: 0px 10%\">\r\n   <div id=\"cq-loader\" class=\"hidden\" aria-hidden=\"true\">\r\n      <img decoding=\"async\" src=\"https:\/\/digital.crediq.com\/wp-content\/themes\/digitaltheme\/images\/loading.gif\">\r\n   <\/div>\r\n   <div id=\"id-form\">\r\n      <div class=\"row row-medium\">\r\n         <div class=\"col medium-12 small-12 large-12\">\r\n            <div class=\"row\">\r\n               <div class=\"col medium-12 small-6 large-6\">\r\n                  <input id=\"firstname\" name=\"primerNombre\" type=\"text\" placeholder=\"Primer Nombre\">\r\n               <\/div>\r\n               <div class=\"col medium-12 small-6 large-6\">\r\n                  <input id=\"firstname-2\" name=\"segundoNombre\" type=\"text\" placeholder=\"Segundo Nombre\">\r\n               <\/div>\r\n               <\/p>\r\n            <\/div>\r\n            <div class=\"row\">\r\n               <div class=\"col medium-12 small-6 large-6\">\r\n                  <input id=\"lastname\" name=\"primerApellido\" type=\"text\" placeholder=\"Primer Apellido\">\r\n               <\/div>\r\n               <div class=\"col medium-12 small-6 large-6\">\r\n                  <input id=\"lastname-2\" name=\"segundoApellido\" type=\"text\" placeholder=\"Segundo Apellido\">\r\n               <\/div>\r\n               <\/p>\r\n            <\/div>\r\n            <div class=\"row\">\r\n               <div class=\"col medium-12 small-6 large-6\">\r\n                  <input id=\"docNum\" name=\"numDoc\" type=\"text\" placeholder=\"C\u00e9dula de identificaci\u00f3n\">\r\n               <\/div>\r\n               <div class=\"col medium-12 small-6 large-6\">\r\n                  <input id=\"email\" name=\"correo\" type=\"text\" placeholder=\"Correo electr\u00f3nico\">\r\n               <\/div>\r\n               <\/p>\r\n            <\/div>\r\n            <div class=\"row\">\r\n               <div class=\"col medium-12 small-12 large-12\">\r\n                  <textarea id=\"reasonDesc\" name=\"reasonDesc\" type=\"text\" placeholder=\"Descripci\u00f3n de reclamo\" rows=\"4\"><\/textarea>\r\n               <\/div>\r\n               <\/p>\r\n            <\/div>\r\n            <div class=\"row\">\r\n               <div class=\"col medium-12 small-12 large-12\">\r\n                  <h1>Carga de documentos<\/h1>\r\n                  <\/p>\r\n               <\/div>\r\n            <\/div>\r\n            <div class=\"row\">\r\n               <div class=\"col medium-12 small-3 large-3\">\r\n                  <div class=\"file-input-group\">\r\n                     <input type=\"file\" class=\"cq-input-file\" name=\"dui_fr\" id=\"identidadDocFr\"><\/p>\r\n                     <h5>Documento de identidad<\/h5>\r\n                     <p>(Documento - Frente).<\/p>\r\n                     <\/p>\r\n                  <\/div>\r\n               <\/div>\r\n               <div class=\"col medium-12 small-3 large-3\">\r\n                  <div class=\"file-input-group\">\r\n                     <input type=\"file\" class=\"cq-input-file\" name=\"dui_bk\" id=\"identidadDocBk\"><\/p>\r\n                     <h5>Documento de identidad<\/h5>\r\n                     <p>(Documento - Reverso).<\/p>\r\n                     <\/p>\r\n                  <\/div>\r\n               <\/div>\r\n               <div class=\"col medium-12 small-3 large-3\">\r\n                  <div class=\"file-input-group\">\r\n                     <input type=\"file\" class=\"cq-input-file\" name=\"representacionDoc\" id=\"representacionDoc\"><\/p>\r\n                     <h5>Comprobante de Representaci\u00f3n<\/h5>\r\n                     <\/p>\r\n                  <\/div>\r\n               <\/div>\r\n               <div class=\"col medium-12 small-3 large-3\">\r\n                  <div class=\"file-input-group\">\r\n                     <input type=\"file\" class=\"cq-input-file\" name=\"soporteDoc\" id=\"soporteDoc\"><\/p>\r\n                     <h5>Documento Soporte de Reclamo<\/h5>\r\n                     <\/p>\r\n                  <\/div>\r\n               <\/div>\r\n               <div class=\"col medium-12 small-3 large-3\">\r\n                  <div class=\"file-input-group\">\r\n                     <input type=\"file\" class=\"cq-input-file\" name=\"otrosDoc\" id=\"otrosDoc\"><\/p>\r\n                     <h5>Otros Documentos<\/h5>\r\n                     <\/p>\r\n                  <\/div>\r\n               <\/div>\r\n            <\/div>\r\n            <div class=\"row\">\r\n               <div class=\"col medium-12 small-12 large-12\" style=\"display:flex; flex-direction:row; justify-content:center;\">\r\n                  <input type=\"checkbox\" name=\"aceptar_term\" id=\"aceptar_term\">\r\n                  <label for=\"\">Acepto t\u00e9rminos, condiciones y pol\u00edtica de tratamiento de datos<\/label>\r\n               <\/div>\r\n               <\/p>\r\n            <\/div>\r\n            <div class=\"row\">\r\n               <div class=\"col medium-12 small-12 large-12\" style=\"text-align: center\">\r\n                  <button id=\"sendQueja\" style=\"background-color: #d0151a; color: white; border-radius: 10px\">Enviar<\/button>\r\n               <\/div>\r\n               <\/p>\r\n            <\/div>\r\n         <\/div>\r\n      <\/div>\r\n   <\/div>\r\n<\/div>\r\n<script>\r\n   $(document).ready(function() {\r\n       $(\"#sendQueja\").on(\"click\", function() {\r\n           \/\/console.log(\"click button\");\r\n           solicitarEnvio();\r\n       });\r\n   });\r\n   \r\n   function validarDatos() {\r\n       \/\/let codCliente = $(\"#codCliente\").val();<br \/>\r\n       let firstName = $(\"#firstname\").val();\r\n       let secondName = $(\"#firstname-2\").val();\r\n       let primerApellido = $(\"#lastname\").val();\r\n       let segundoApellido = $(\"#lastname-2\").val();\r\n       \/\/let tipoDoc = $(\"#typeDocument\").val();<br \/>\r\n       let numDoc = $(\"#docNum\").val();\r\n       let correo = $(\"#email\").val();\r\n       \/\/ let telefono = $(\"#tel\").val();\r\n       \/\/ let celular = $(\"#cel\").val();\r\n       \/\/let direccion = $(\"#address\").val();<br \/>\r\n       \/\/let lugar = $(\"#lugar\").val();<br \/>\r\n       \/\/let fecha = $(\"#date\").val();<br \/>\r\n       \/\/let motivoOpcion = $(\"#reason\").val();<br \/>\r\n       let motivoReclamo = $(\"#reasonDesc\").val();\r\n       let condiciones = $(\"#aceptar_term\").is(\":checked\");\r\n       \/\/Obtenci\u00f3n de adjuntos<br \/>\r\n       let docIdentidad1 = $(\"#identidadDocFr\")[0].files[0];\r\n       let docIdentidad2 = $(\"#identidadDocBk\")[0].files[0];\r\n       let representacionDoc = $(\"#representacionDoc\")[0].files[0];\r\n       let soporteDoc = $(\"#soporteDoc\")[0].files[0];\r\n       let otrosDoc = $(\"#otrosDoc\")[0].files[0];\r\n       \/*if (codCliente == \"\") {<br \/>\r\n          Swal.fire({<br \/>\r\n             icon: \"error\",<br \/>\r\n             title: \"Oops...\",<br \/>\r\n             text: \"Por favor ingrese tu codigo de cliente.\",<br \/>\r\n          });<br \/>\r\n          return false;<br \/>\r\n       } else<br \/>\r\n       *\/\r\n       if (firstName == \"\") {\r\n           Swal.fire({\r\n               icon: \"info\",\r\n               title: \"Oops...\",\r\n               text: \"Por favor ingrese tu primer nombre.\",\r\n           });\r\n           return false;\r\n       }\r\n       \/\/ else if (secondName == \"\") {\r\n       \/\/     Swal.fire({\r\n       \/\/         icon: \"info\",\r\n       \/\/         title: \"Oops...\",\r\n       \/\/         text: \"Por favor ingresa tu segundo nombre.\",\r\n       \/\/     });\r\n       \/\/     return false;\r\n       \/\/ } \r\n       else if (primerApellido == \"\") {\r\n           Swal.fire({\r\n               icon: \"info\",\r\n               title: \"Oops...\",\r\n               text: \"Por favor ingresa tu primer apellido.\",\r\n           });\r\n           return false;\r\n       }\r\n       \/\/ else if (segundoApellido == \"\") {\r\n       \/\/     Swal.fire({\r\n       \/\/         icon: \"info\",\r\n       \/\/         title: \"Oops...\",\r\n       \/\/         text: \"Por favor ingresa tu segundo apellido.\",\r\n       \/\/     });\r\n       \/\/     return false;\r\n       \/\/ }\r\n       if (numDoc == \"\") {\r\n           Swal.fire({\r\n               icon: \"info\",\r\n               title: \"Oops...\",\r\n               text: \"Por favor ingresa tu numero de documento.\",\r\n           });\r\n           return false;\r\n       } else if (correo == \"\") {\r\n           Swal.fire({\r\n               icon: \"info\",\r\n               title: \"Oops...\",\r\n               text: \"Por favor ingresa tu correo electronico.\",\r\n           });\r\n           return false;\r\n       }\r\n       \/\/ else if (telefono == \"\") {\r\n       \/\/     Swal.fire({\r\n       \/\/         icon: \"info\",\r\n       \/\/         title: \"Oops...\",\r\n       \/\/         text: \"Por favor ingresa tu telefono.\",\r\n       \/\/     });\r\n       \/\/     return false;\r\n       \/\/ } \r\n       \/\/ else if (celular == \"\") {\r\n       \/\/     Swal.fire({\r\n       \/\/         icon: \"info\",\r\n       \/\/         title: \"Oops...\",\r\n       \/\/         text: \"Por favor ingresa tu celular.\",\r\n       \/\/     });\r\n       \/\/     return false;\r\n       \/\/ } \r\n       else if (motivoReclamo == \"\") {\r\n           Swal.fire({\r\n               icon: \"info\",\r\n               title: \"Oops...\",\r\n               text: \"Por favor ingresar un motivo de reclamo\",\r\n           });\r\n           return false;\r\n       }\r\n       \/\/ else if (docIdentidad1 == undefined || docIdentidad2 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\"Oops...\",<br \/>\r\n             text: \"Por favor ingresa una fecha.\",<br \/>\r\n          });<br \/>\r\n          return false;<br \/>\r\n       } else if (motivoOpcion == \"\") {<br \/>\r\n          Swal.fire({<br \/>\r\n             icon: \"info\",<br \/>\r\n             title: \"Oops...\",<br \/>\r\n             text: \"Por favor ingresa tu tipo de motivo.\",<br \/>\r\n          });<br \/>\r\n          return false;<br \/>\r\n       } else if (motivoReclamo == \"\") {<br \/>\r\n          Swal.fire({<br \/>\r\n             icon: \"info\",<br \/>\r\n             title: \"Oops...\",<br \/>\r\n             text: \"Por favor ingresa tu reclamo.\",<br \/>\r\n          });<br \/>\r\n          return false;<br \/>\r\n       }*\/\r\n   \r\n       if (!condiciones) {\r\n           Swal.fire({\r\n               icon: \"info\",\r\n               title: \"Oops...\",\r\n               text: \"Por favor acepte los terminos y condiciones.\",\r\n           });\r\n           return false;\r\n   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{\r\n       try {\r\n           \/\/console.log(\"Validando\");\r\n           if (validarDatos()) {\r\n               \/\/console.log(\"Validado por enviar\");\r\n               sendData();\r\n           }\r\n       } catch (e) {\r\n           Swal.fire({\r\n               icon: \"error\",\r\n               title: \"Oops...\",\r\n               text: \"Ha ocurrido un error al enviar tu solicitud.\",\r\n           });\r\n           console.log(e);\r\n       }\r\n   }\r\n   \r\n   function showLoader() {\r\n       $(\"#cq-loader\").removeClass(\"hidden\");\r\n   }\r\n   \r\n   function hideLoader() {\r\n       $(\"#cq-loader\").addClass(\"hidden\");\r\n   }\r\n   \r\n   function sendData() {\r\n       \/\/console.log(\"Por enviar\");\r\n       showLoader();\r\n       let validParams = validarDatos();\r\n       let textoReclamo = \"Sugerencia realizada por: \" + validParams.primerNombre + \" \" +\r\n           (validParams.segundoNombre ? \" \" + validParams.segundoNombre : \"\") + \r\n           \" \" + validParams.primerApellido + \" \" +\r\n           (validParams.segundoApellido ? \" \" + validParams.segundoApellido : \"\") +\r\n           \" | Con c\u00e9dula de identificaci\u00f3n \" + validParams.numDoc +\r\n           \" | Correo: \" + validParams.correo +\r\n           \" | Motivo: \" + validParams.motivoReclamo;\r\n           \/\/ \" | Tel\u00e9fono: \" + validParams.tel +\r\n           \/\/ \" | Celular: \" + validParams.cel +\r\n       var formData = new FormData();\r\n       formData.append(\"method\", \"sugerencia_reclamo\");\r\n       formData.append(\"ipsPais\", 'CR');\r\n       \/\/formData.append(\"ipsCodigoCliente\", validParams.codCliente);<br \/>\r\n       formData.append(\"ipsNumeroPrestamo\", '');\r\n       formData.append(\"ipsTextoReclamo\", textoReclamo);\r\n       if (validParams.docIdentidad1 != null) {\r\n           formData.append(\"adjunto1\", validParams.docIdentidad1);\r\n       }\r\n       if (validParams.docIdentidad2 != null) {\r\n   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