{"id":3841,"date":"2022-09-22T22:30:08","date_gmt":"2022-09-22T22:30:08","guid":{"rendered":"https:\/\/demo2.loces.dev\/cr\/?page_id=3841"},"modified":"2026-09-22T12:43:13","modified_gmt":"2026-09-22T18:43:13","slug":"sugerencias","status":"publish","type":"page","link":"https:\/\/crediq.com\/cr\/sugerencias\/","title":{"rendered":"Sugerencias y Reclamos"},"content":{"rendered":"\n  <div class=\"banner has-hover\" id=\"banner-642544629\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"400\" src=\"https:\/\/crediq.com\/cr\/wp-content\/uploads\/sites\/3\/2026\/02\/quejasyreclamos.png\" class=\"bg attachment-original size-original\" alt=\"\" \/>                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n<p><script src=\"https:\/\/cqdigital.loces.dev\/wp-content\/themes\/digitaltheme\/libraries\/jquery.js\"><\/script><br \/>\n<script src=\"https:\/\/ajax.googleapis.com\/ajax\/libs\/jquery\/3.5.1\/jquery.min.js\"><\/script><br \/>\n<script src=\"\/\/cdn.jsdelivr.net\/npm\/sweetalert2@11\"><\/script><\/p>\n<style>\n   .file-input-group {\n   color: white;\n   }\n   .file-input-group p {\n   color: gray;\n   }\n   .cq-input-file::-webkit-file-upload-button {\n   visibility: hidden;\n   }\n   .hidden {\n    display: none;\n    }\n   .cq-input-file:nth-child(2) {\n   visibility: hidden;\n   display: none;\n   }\n   .cq-input-file::before {\n   content: \"Cargar\";\n   display: inline-block;\n   background-color: #196ab8;\n   color: white;\n   border: 1px solid #999;\n   border-radius: 10px;\n   border-color: none !important;\n   padding: 5px 8px;\n   outline: none;\n   white-space: nowrap;\n   -webkit-user-select: none;\n   cursor: pointer;\n   }\n   .cq-input-file:hover::before {\n   border-color: black;\n   }\n   .cq-input-file:active::before {\n   background-color: #196ab8;\n   }\n   .col,\n   .gallery-item,\n   .columns {\n   padding: 0 15px 15px !important;\n   }\n   #cq-loader {\n    position: fixed;\n    top: 0;\n    bottom: 0;\n    left: 0;\n    right: 0;\n    background-color: rgb(0 0 0 \/ 45%);\n    z-index: 10000;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n}<\/p>\n<p>#cq-loader>img {\n    max-width: 75px;\n    width: 100%;\n    height: auto;\n}\ns\n<\/style>\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-642544629 {\n  padding-top: 249px;\n  background-color: rgb(255,255,255);\n}\n#banner-642544629 .banner-bg img {\n  object-position: 17% 85%;\n}\n<\/style>\n  <\/div>\n\n\n<div class=\"row\"  id=\"row-363398118\">\n\n\t<div id=\"col-415423484\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255,255,255);\" >\n\t\t\t\n\t\t\t\n<p style=\"text-align: center\">\n   Si necesitas atenci\u00f3n personalizada, puedes ponerte en contacto con nosotros<br \/>\n   aqu\u00ed.<\/p>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-415423484 > .col-inner {\n  margin: 0px 0px -25px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"gap-1645263669\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1645263669 {\n  padding-top: 25px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-1150150971\">\n\n\t<div id=\"col-1543529473\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<h3>\n   <span data-text-color=\"primary\">Procedimientos para presentaci\u00f3n de Reclamos<\/span><br \/>\n<\/h3>\n<p>Procedimientos para presentaci\u00f3n de Reclamos:<\/p>\n<div class=\"row row-dashed\"  id=\"row-1830721044\">\n\n\t<div id=\"col-1149725739\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 117px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/crediq.com\/cr\/wp-content\/uploads\/sites\/3\/2026\/02\/p1.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<h3><span data-text-color=\"primary\">Paso 1<\/span><\/h3>\n<p>\n   En Credi Q Inversiones Costa Rica S.A. usted puede manifestar su consulta, queja o<br \/>\n   reclamo a trav\u00e9s de: Visita a Casa Matriz, Llamada telef\u00f3nica, Correo<br \/>\n   electr\u00f3nico y P\u00e1gina Web.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-142061916\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 117px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/crediq.com\/cr\/wp-content\/uploads\/sites\/3\/2026\/02\/p2.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<h3><span data-text-color=\"primary\">Paso 2<\/span><\/h3>\n<p>\n   El encargado de atender quejas y reclamos recepciona el caso y registra la<br \/>\n   informaci\u00f3n en el sistema y genera el c\u00f3digo \u00fanico de gesti\u00f3n.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2101803403\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 117px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/crediq.com\/cr\/wp-content\/uploads\/sites\/3\/2026\/02\/p3.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<h3><span data-text-color=\"primary\">Paso 3<\/span><\/h3>\n<p>\n   Se indica al cliente el c\u00f3digo \u00fanico de gesti\u00f3n asignado a su queja o reclamo.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row row-dashed\"  id=\"row-953010358\">\n<\/div>\n\n\t<div id=\"col-1853939880\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 117px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/crediq.com\/cr\/wp-content\/uploads\/sites\/3\/2026\/02\/p4.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<h3><span data-text-color=\"primary\">Paso 4<\/span><\/h3>\n<p>\n   Revisi\u00f3n e investigaci\u00f3n del caso y documentaci\u00f3n, para brindar una respuesta.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1756656368\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 117px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/crediq.com\/cr\/wp-content\/uploads\/sites\/3\/2026\/02\/compromiso.webp\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/crediq.com\/cr\/wp-content\/uploads\/sites\/3\/2026\/02\/compromiso.webp 300w, https:\/\/crediq.com\/cr\/wp-content\/uploads\/sites\/3\/2026\/02\/compromiso-150x150.webp 150w, https:\/\/crediq.com\/cr\/wp-content\/uploads\/sites\/3\/2026\/02\/compromiso-100x100.webp 100w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<h3><span data-text-color=\"primary\">Paso 5<\/span><\/h3>\n<p>\n   Por normativa del MEIC, CrediQ Inversiones Costa Rica S.A tiene un plazo de 10 d\u00edas h\u00e1biles para brindar una respuesta.<br \/>\n   En caso de excepciones se tendr\u00e1 un plazo adicional de 5 d\u00edas h\u00e1biles, notificando al cliente.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-133787020\">\n\n\t<div id=\"col-1844632457\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3><span data-text-color=\"primary\">Motivos de Reclamo<\/span><\/h3>\n<div>En Credi Q Inversiones Costa Rica S.A. puede presentar su reclamo refiri\u00e9ndose,<br \/>entre otros y sin que sea limitativo, a los siguientes supuestos:<\/div>\n<div>&nbsp;<\/div>\n<div>\n<ul>\n<li>Revisi\u00f3n de cargos aplicados<\/li>\n<li>Entrega de contrato y otros documentos<\/li>\n<li>Cobranza<\/li>\n<li>Actualizaci\u00f3n de Informaci\u00f3n en Central de Riesgos&nbsp;Privada (CRP)<\/li>\n<li>Falsedad ideol\u00f3gica<\/li>\n<li>Otros<\/li>\n<\/ul>\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" style=\"max-width:1080px;height:1px;background-color:rgb(221, 221, 221);\"><\/div><\/div>\n<div class=\"row\"  id=\"row-1388103950\">\n\n\t<div id=\"col-1051207407\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-1434143439\" class=\"text\">\n\t\t\n<h3><span data-text-color=\"primary\">Quejas y Reclamos<\/span><\/h3>\n<p>\n   En esta subsecci\u00f3n usuario podr\u00e1 agregar sus datos personales, motivo y<br \/>\n   descripci\u00f3n del asunto, por lo cual se proponen los siguientes datos:\n<\/p>\n\t\t\n<style>\n#text-1434143439 {\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"text-2551186124\" class=\"text\">\n\t\t\n<p>Medios para interponer reclamos, quejas y consultas:<\/p>\n\t\t\n<style>\n#text-2551186124 {\n  font-size: 1.2rem;\n  text-align: center;\n  color: #1769b7;\n}\n#text-2551186124 > * {\n  color: #1769b7;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-820089341\">\n\n\t<div id=\"col-528804247\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 113px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/crediq.com\/cr\/wp-content\/uploads\/sites\/3\/2026\/02\/t1.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-873183817\" class=\"text\">\n\t\t\n<h3><span data-text-color=\"primary\">Casa Matriz<\/span><\/h3>\n<p>Centro de negocios y oficinas centrales ubicados al costado este del edificio Isuzu, la Uruca, Edificio CrediQ, San Jos\u00e9, Costa Rica. Nuestro horario de servicio es de lunes a viernes de 8:00 a.m. a 5:30 p.m. y s\u00e1bados de 8:00 a.m. a 2:00 p.m.<\/p>\n\t\t\n<style>\n#text-873183817 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1032595497\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 113px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/crediq.com\/cr\/wp-content\/uploads\/sites\/3\/2026\/02\/t2.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-3362049546\" class=\"text\">\n\t\t\n<h3><span data-text-color=\"primary\">Correo Electr\u00f3nico<\/span><\/h3>\n<p><a class=\"ms-outlook-linkify\" href=\"mailto:controlcalidad@crediq.com\" data-ogsc=\"\">controlcalidad@crediq.com<\/a><\/p>\n\t\t\n<style>\n#text-3362049546 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1880776982\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 107px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/crediq.com\/cr\/wp-content\/uploads\/sites\/3\/2026\/02\/WhatsApp-contacto-300x300.webp\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/crediq.com\/cr\/wp-content\/uploads\/sites\/3\/2026\/02\/WhatsApp-contacto-300x300.webp 300w, https:\/\/crediq.com\/cr\/wp-content\/uploads\/sites\/3\/2026\/02\/WhatsApp-contacto-150x150.webp 150w, https:\/\/crediq.com\/cr\/wp-content\/uploads\/sites\/3\/2026\/02\/WhatsApp-contacto-100x100.webp 100w, https:\/\/crediq.com\/cr\/wp-content\/uploads\/sites\/3\/2026\/02\/WhatsApp-contacto.webp 600w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-1870350639\" class=\"text\">\n\t\t\n<h3><span data-text-color=\"primary\">Whatsapp<\/span><\/h3>\n<p><a href=\"https:\/\/wa.me\/50644042600\">+506 4404-2600<\/a><\/p>\n\t\t\n<style>\n#text-1870350639 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"gap-322593617\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-322593617 {\n  padding-top: 25px;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-3381792416\" class=\"text hidden\">\n\t\t\n\t\t\t<\/div>\n\t\n<style>\r\n.cq-quejas-wrapper {\r\n  --cq-red: #d0151a;\r\n  --cq-red-hover: #b01115;\r\n  --cq-red-light: #fef2f2;\r\n  --cq-red-border: #fecaca;\r\n  --cq-dark: #1e293b;\r\n  --cq-gray-700: #334155;\r\n  --cq-gray-500: #64748b;\r\n  --cq-gray-400: #94a3b8;\r\n  --cq-gray-200: #e2e8f0;\r\n  --cq-gray-100: #f1f5f9;\r\n  --cq-gray-50: #f8fafc;\r\n  --cq-white: #ffffff;\r\n  --cq-success: #10b981;\r\n  --cq-radius: 10px;\r\n  --cq-radius-sm: 6px;\r\n  --cq-shadow-sm: 0 1px 3px rgba(0, 0, 0, 0.05);\r\n  --cq-shadow-md: 0 4px 6px -1px rgba(0, 0, 0, 0.07), 0 2px 4px -2px rgba(0, 0, 0, 0.05);\r\n  --cq-transition: all 0.2s cubic-bezier(0.4, 0, 0.2, 1);\r\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", Arial, sans-serif;\r\n  color: var(--cq-gray-700);\r\n  width: 100%;\r\n  max-width: 980px;\r\n  margin: 0 auto;\r\n  padding: 10px 15px 40px;\r\n  box-sizing: border-box;\r\n}\r\n\r\n.cq-quejas-wrapper *,\r\n.cq-quejas-wrapper *::before,\r\n.cq-quejas-wrapper *::after {\r\n  box-sizing: border-box;\r\n}\r\n\r\n.cq-header {\r\n  text-align: center;\r\n  margin-bottom: 24px;\r\n  padding-bottom: 16px;\r\n  border-bottom: 1px solid var(--cq-gray-200);\r\n}\r\n\r\n.cq-header h1 {\r\n  font-size: 1.6rem;\r\n  font-weight: 700;\r\n  color: var(--cq-dark);\r\n  margin: 0 0 8px;\r\n}\r\n\r\n.cq-header p {\r\n  font-size: 0.98rem;\r\n  color: var(--cq-gray-700);\r\n  margin: 0;\r\n  width: 100%;\r\n  line-height: 1.6;\r\n}\r\n\r\n.cq-card {\r\n  background: var(--cq-white);\r\n  border: 1px solid var(--cq-gray-200);\r\n  border-radius: var(--cq-radius);\r\n  padding: 24px;\r\n  margin-bottom: 24px;\r\n  box-shadow: var(--cq-shadow-sm);\r\n  transition: var(--cq-transition);\r\n}\r\n\r\n.cq-card:hover {\r\n  box-shadow: var(--cq-shadow-md);\r\n  border-color: #cbd5e1;\r\n}\r\n\r\n.cq-card-title {\r\n  display: flex;\r\n  align-items: center;\r\n  gap: 10px;\r\n  font-size: 1.15rem;\r\n  font-weight: 700;\r\n  color: var(--cq-dark);\r\n  margin: 0 0 20px;\r\n  padding-bottom: 12px;\r\n  border-bottom: 1px solid var(--cq-gray-100);\r\n}\r\n\r\n.cq-card-title svg {\r\n  color: var(--cq-red);\r\n  flex-shrink: 0;\r\n}\r\n\r\n.cq-grid {\r\n  display: grid;\r\n  grid-template-columns: repeat(12, 1fr);\r\n  gap: 16px;\r\n}\r\n\r\n.cq-col-12 { grid-column: span 12; }\r\n.cq-col-6  { grid-column: span 6; }\r\n.cq-col-4  { grid-column: span 4; }\r\n.cq-col-3  { grid-column: span 3; }\r\n\r\n.cq-form-group {\r\n  display: flex;\r\n  flex-direction: column;\r\n}\r\n\r\n.cq-label {\r\n  display: block;\r\n  font-size: 0.875rem;\r\n  font-weight: 600;\r\n  color: var(--cq-gray-700);\r\n  margin-bottom: 6px;\r\n}\r\n\r\n.cq-label .cq-req {\r\n  color: var(--cq-red);\r\n  margin-left: 2px;\r\n}\r\n\r\n.cq-input,\r\n.cq-select,\r\n.cq-textarea {\r\n  width: 100% !important;\r\n  height: 46px;\r\n  padding: 10px 14px;\r\n  font-size: 0.95rem;\r\n  font-family: inherit;\r\n  color: var(--cq-dark);\r\n  background-color: var(--cq-white);\r\n  border: 1.5px solid var(--cq-gray-200);\r\n  border-radius: var(--cq-radius-sm);\r\n  outline: none;\r\n  transition: var(--cq-transition);\r\n  box-shadow: none;\r\n}\r\n\r\n.cq-input::placeholder,\r\n.cq-textarea::placeholder {\r\n  color: var(--cq-gray-400);\r\n  font-weight: 400;\r\n}\r\n\r\n.cq-input:focus,\r\n.cq-select:focus,\r\n.cq-textarea:focus {\r\n  border-color: var(--cq-red);\r\n  box-shadow: 0 0 0 3.5px rgba(208, 21, 26, 0.12);\r\n  background-color: #fff;\r\n}\r\n\r\n.cq-select {\r\n  appearance: none;\r\n  -webkit-appearance: none;\r\n  background-image: url('data:image\/svg+xml;charset=US-ASCII,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2216%22%20height%3D%2216%22%20viewBox%3D%220%200%2024%2024%22%20fill%3D%22none%22%20stroke%3D%22%2364748b%22%20stroke-width%3D%222%22%3E%3Cpath%20d%3D%22m6%209%206%206%206-6%22%2F%3E%3C%2Fsvg%3E');\r\n  background-repeat: no-repeat;\r\n  background-position: right 14px center;\r\n  padding-right: 38px;\r\n  cursor: pointer;\r\n}\r\n\r\n.cq-textarea {\r\n  height: auto;\r\n  min-height: 120px;\r\n  resize: vertical;\r\n  line-height: 1.5;\r\n}\r\n\r\n.cq-upload-header {\r\n  margin-bottom: 16px;\r\n}\r\n\r\n.cq-upload-header p {\r\n  font-size: 0.85rem;\r\n  color: var(--cq-gray-500);\r\n  margin: 0;\r\n}\r\n\r\n.cq-upload-grid {\r\n  display: grid;\r\n  grid-template-columns: repeat(2, 1fr);\r\n  gap: 16px;\r\n}\r\n\r\n.cq-upload-box {\r\n  position: relative;\r\n  border: 2px dashed var(--cq-gray-200);\r\n  border-radius: var(--cq-radius);\r\n  padding: 20px 16px;\r\n  background-color: var(--cq-gray-50);\r\n  text-align: center;\r\n  cursor: pointer;\r\n  transition: var(--cq-transition);\r\n  display: flex;\r\n  flex-direction: column;\r\n  align-items: center;\r\n  justify-content: center;\r\n  min-height: 155px;\r\n}\r\n\r\n.cq-upload-box:hover {\r\n  border-color: var(--cq-red);\r\n  background-color: var(--cq-red-light);\r\n}\r\n\r\n.cq-upload-box.has-file {\r\n  border-color: var(--cq-success);\r\n  background-color: #f0fdf4;\r\n  border-style: solid;\r\n}\r\n\r\n.cq-file-input {\r\n  position: absolute;\r\n  top: 0;\r\n  left: 0;\r\n  width: 100%;\r\n  height: 100%;\r\n  opacity: 0;\r\n  cursor: pointer;\r\n  z-index: 2;\r\n}\r\n\r\n.cq-upload-badge {\r\n  font-size: 0.72rem;\r\n  font-weight: 700;\r\n  text-transform: uppercase;\r\n  letter-spacing: 0.04em;\r\n  padding: 3px 10px;\r\n  border-radius: 12px;\r\n  margin-bottom: 10px;\r\n}\r\n\r\n.cq-badge-required {\r\n  background-color: #fee2e2;\r\n  color: var(--cq-red);\r\n  border: 1px solid var(--cq-red-border);\r\n}\r\n\r\n.cq-badge-optional {\r\n  background-color: var(--cq-gray-100);\r\n  color: var(--cq-gray-500);\r\n  border: 1px solid var(--cq-gray-200);\r\n}\r\n\r\n.cq-upload-icon {\r\n  color: var(--cq-gray-400);\r\n  margin-bottom: 8px;\r\n  transition: var(--cq-transition);\r\n  display: flex;\r\n  align-items: center;\r\n  justify-content: center;\r\n}\r\n\r\n.cq-upload-box:hover .cq-upload-icon {\r\n  color: var(--cq-red);\r\n  transform: translateY(-2px);\r\n}\r\n\r\n.cq-upload-box.has-file .cq-upload-icon {\r\n  color: var(--cq-success);\r\n}\r\n\r\n.cq-upload-title {\r\n  font-size: 0.92rem;\r\n  font-weight: 700;\r\n  color: var(--cq-dark);\r\n  margin-bottom: 4px;\r\n}\r\n\r\n.cq-upload-subtitle {\r\n  font-size: 0.78rem;\r\n  color: var(--cq-gray-500);\r\n  margin: 0;\r\n  line-height: 1.35;\r\n}\r\n\r\n.cq-file-info {\r\n  display: none;\r\n  margin-top: 10px;\r\n  font-size: 0.8rem;\r\n  color: var(--cq-dark);\r\n  background: var(--cq-white);\r\n  padding: 6px 12px;\r\n  border-radius: 20px;\r\n  border: 1px solid var(--cq-gray-200);\r\n  max-width: 90%;\r\n  overflow: hidden;\r\n  text-overflow: ellipsis;\r\n  white-space: nowrap;\r\n  font-weight: 600;\r\n}\r\n\r\n.cq-upload-box.has-file .cq-file-info {\r\n  display: inline-flex;\r\n  align-items: center;\r\n  gap: 6px;\r\n}\r\n\r\n.cq-terms-container {\r\n  display: flex;\r\n  align-items: flex-start;\r\n  gap: 12px;\r\n  padding: 14px 18px;\r\n  background-color: var(--cq-gray-50);\r\n  border: 1px solid var(--cq-gray-200);\r\n  border-radius: var(--cq-radius-sm);\r\n  margin-bottom: 24px;\r\n}\r\n\r\n.cq-checkbox {\r\n  width: 20px !important;\r\n  height: 20px !important;\r\n  min-width: 20px;\r\n  margin-top: 2px !important;\r\n  accent-color: var(--cq-red);\r\n  cursor: pointer;\r\n}\r\n\r\n.cq-terms-label {\r\n  font-size: 0.88rem;\r\n  color: var(--cq-gray-700);\r\n  line-height: 1.45;\r\n  cursor: pointer;\r\n  user-select: none;\r\n}\r\n\r\n.cq-actions {\r\n  text-align: center;\r\n  margin-top: 10px;\r\n}\r\n\r\n.cq-btn-submit {\r\n  display: inline-flex;\r\n  align-items: center;\r\n  justify-content: center;\r\n  gap: 10px;\r\n  background: linear-gradient(135deg, var(--cq-red) 0%, #b51216 100%);\r\n  color: var(--cq-white) !important;\r\n  font-size: 1.05rem;\r\n  font-weight: 700;\r\n  text-transform: uppercase;\r\n  letter-spacing: 0.05em;\r\n  padding: 14px 48px;\r\n  border: none;\r\n  border-radius: 30px;\r\n  cursor: pointer;\r\n  box-shadow: 0 4px 14px rgba(208, 21, 26, 0.35);\r\n  transition: var(--cq-transition);\r\n  min-width: 260px;\r\n  height: 52px;\r\n}\r\n\r\n.cq-btn-submit:hover:not(:disabled) {\r\n  background: linear-gradient(135deg, #b01115 0%, #8f0d11 100%);\r\n  transform: translateY(-2px);\r\n  box-shadow: 0 6px 20px rgba(208, 21, 26, 0.45);\r\n}\r\n\r\n.cq-btn-submit:disabled {\r\n  opacity: 0.65;\r\n  cursor: not-allowed;\r\n  transform: none;\r\n  box-shadow: none;\r\n}\r\n\r\n.cq-spinner {\r\n  display: none;\r\n  animation: cq-rotate 1s linear infinite;\r\n}\r\n\r\n@keyframes cq-rotate {\r\n  from { transform: rotate(0deg); }\r\n  to { transform: rotate(360deg); }\r\n}\r\n\r\n@media (max-width: 900px) {\r\n  .cq-col-4, .cq-col-3 { grid-column: span 6; }\r\n}\r\n\r\n@media (max-width: 768px) {\r\n  .cq-quejas-wrapper { padding: 10px 10px 30px; }\r\n  .cq-card { padding: 18px 14px; margin-bottom: 18px; }\r\n  .cq-header h1 { font-size: 1.35rem; }\r\n  .cq-header p { font-size: 0.92rem; }\r\n  .cq-col-6, .cq-col-4, .cq-col-3 { grid-column: span 12; }\r\n  .cq-upload-grid { grid-template-columns: 1fr; gap: 12px; }\r\n  .cq-upload-box { padding: 16px 14px; min-height: 130px; }\r\n  .cq-btn-submit { width: 100%; padding: 14px 20px; }\r\n  .cq-input, .cq-select, .cq-textarea { font-size: 16px !important; }\r\n}\r\n\r\n@media (max-width: 480px) {\r\n  .cq-card-title { font-size: 1.05rem; }\r\n  .cq-terms-container { padding: 10px 12px; }\r\n}\r\n<\/style>\r\n\r\n<div class=\"cq-quejas-wrapper\" id=\"cq-quejas-wrapper\">\r\n  <div class=\"cq-header\">\r\n    <h1>Sugerencias y Reclamos CrediQ Costa Rica<\/h1>\r\n    <p>Complete el siguiente formulario con la informaci&oacute;n requerida para gestionar su solicitud ante nuestro equipo de atenci&oacute;n al cliente.<\/p>\r\n  <\/div>\r\n\r\n  <div id=\"id-form\">\r\n    <div class=\"cq-card\">\r\n      <div class=\"cq-card-title\">\r\n        <svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M19 21v-2a4 4 0 0 0-4-4H9a4 4 0 0 0-4 4v2\"\/><circle cx=\"12\" cy=\"7\" r=\"4\"\/><\/svg>\r\n        <span>1. Tipo de Solicitud y Datos Personales<\/span>\r\n      <\/div>\r\n\r\n      <div class=\"cq-grid\">\r\n        <div class=\"cq-col-12\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"tipoSolicitud\">Tipo de Solicitud <span class=\"cq-req\">*<\/span><\/label>\r\n            <select name=\"tipoSolicitud\" id=\"tipoSolicitud\" class=\"cq-select\">\r\n              <option value=\"Sugerencia\" selected>Sugerencia<\/option>\r\n              <option value=\"Reclamo\">Reclamo<\/option>\r\n            <\/select>\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"cq-col-6\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"firstname\">Primer Nombre <span class=\"cq-req\">*<\/span><\/label>\r\n            <input id=\"firstname\" name=\"primerNombre\" class=\"cq-input\" type=\"text\" minlength=\"3\" placeholder=\"Ingrese su primer nombre\" autocomplete=\"given-name\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"cq-col-6\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"firstname-2\">Segundo Nombre<\/label>\r\n            <input id=\"firstname-2\" name=\"segundoNombre\" class=\"cq-input\" type=\"text\" placeholder=\"Ingrese su segundo nombre (opcional)\" autocomplete=\"additional-name\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"cq-col-6\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"lastname\">Primer Apellido <span class=\"cq-req\">*<\/span><\/label>\r\n            <input id=\"lastname\" name=\"primerApellido\" class=\"cq-input\" type=\"text\" minlength=\"3\" placeholder=\"Ingrese su primer apellido\" autocomplete=\"family-name\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"cq-col-6\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"lastname-2\">Segundo Apellido<\/label>\r\n            <input id=\"lastname-2\" name=\"segundoApellido\" class=\"cq-input\" type=\"text\" placeholder=\"Ingrese su segundo apellido (opcional)\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"cq-col-4\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"docNum\">C&eacute;dula de Identidad\/DIMEX\/Pasaporte <span class=\"cq-req\">*<\/span><\/label>\r\n            <input id=\"docNum\" name=\"numDoc\" class=\"cq-input\" type=\"text\" placeholder=\"Ej. 1-0000-0000, DIMEX o Pasaporte\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"cq-col-4\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"email\">Correo Electr&oacute;nico <span class=\"cq-req\">*<\/span><\/label>\r\n            <input id=\"email\" name=\"correo\" class=\"cq-input\" type=\"email\" placeholder=\"correo@ejemplo.com\" autocomplete=\"email\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"cq-col-4\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"tel\">Tel&eacute;fono \/ Celular (8 d&iacute;gitos) <span class=\"cq-req\">*<\/span><\/label>\r\n            <input id=\"tel\" name=\"telefono\" class=\"cq-input\" type=\"tel\" maxlength=\"9\" placeholder=\"Ej. 8888-8888\" autocomplete=\"tel\">\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"cq-card\">\r\n      <div class=\"cq-card-title\">\r\n        <svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"\/><polyline points=\"14 2 14 8 20 8\"\/><line x1=\"16\" y1=\"13\" x2=\"8\" y2=\"13\"\/><line x1=\"16\" y1=\"17\" x2=\"8\" y2=\"17\"\/><polyline points=\"10 9 9 9 8 9\"\/><\/svg>\r\n        <span id=\"section2-title\">2. Detalle de la Sugerencia<\/span>\r\n      <\/div>\r\n\r\n      <div class=\"cq-grid\">\r\n        <div class=\"cq-col-12\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"reasonDesc\">\r\n              <span id=\"reasonDesc-label\">Descripci&oacute;n de la Sugerencia<\/span> <span class=\"cq-req\">*<\/span>\r\n            <\/label>\r\n            <textarea id=\"reasonDesc\" name=\"reasonDesc\" rows=\"5\" class=\"cq-textarea\" placeholder=\"Describa con claridad su sugerencia o propuesta de mejora para CrediQ Costa Rica...\"><\/textarea>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"cq-card\">\r\n      <div class=\"cq-card-title\">\r\n        <svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21.44 11.05l-9.19 9.19a6 6 0 0 1-8.49-8.49l9.19-9.19a4 4 0 0 1 5.66 5.66l-9.2 9.19a2 2 0 0 1-2.83-2.83l8.49-8.48\"\/><\/svg>\r\n        <span>3. Carga de Documentos<\/span>\r\n      <\/div>\r\n\r\n      <div class=\"cq-upload-header\">\r\n        <p>Formatos v&aacute;lidos: <strong>PDF, JPG, PNG<\/strong>. Tama&ntilde;o m&aacute;ximo permitido: <strong>10 MB<\/strong> por archivo.<\/p>\r\n      <\/div>\r\n\r\n      <div class=\"cq-upload-grid\">\r\n        <div class=\"cq-upload-box\" id=\"box-identidadDoc\">\r\n          <input type=\"file\" class=\"cq-file-input\" name=\"adjunto1\" id=\"identidadDoc\" accept=\".pdf,image\/png,image\/jpeg,image\/jpg\">\r\n          <span class=\"cq-upload-badge cq-badge-required\">Obligatorio<\/span>\r\n          <div class=\"cq-upload-icon\">\r\n            <svg width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"16\" rx=\"2\"\/><circle cx=\"9\" cy=\"10\" r=\"2\"\/><line x1=\"15\" y1=\"8\" x2=\"17\" y2=\"8\"\/><line x1=\"15\" y1=\"12\" x2=\"17\" y2=\"12\"\/><line x1=\"7\" y1=\"16\" x2=\"17\" y2=\"16\"\/><\/svg>\r\n          <\/div>\r\n          <div class=\"cq-upload-title\">Documento de Identidad<\/div>\r\n          <p class=\"cq-upload-subtitle\">Frente y Reverso en un solo archivo<\/p>\r\n          <div class=\"cq-file-info\" id=\"info-identidadDoc\"><\/div>\r\n        <\/div>\r\n\r\n        <div class=\"cq-upload-box\" id=\"box-representacionDoc\">\r\n          <input type=\"file\" class=\"cq-file-input\" name=\"adjunto2\" id=\"representacionDoc\" accept=\".pdf,image\/png,image\/jpeg,image\/jpg\">\r\n          <span class=\"cq-upload-badge cq-badge-optional\">Opcional<\/span>\r\n          <div class=\"cq-upload-icon\">\r\n            <svg width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M16 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2\"\/><circle cx=\"8.5\" cy=\"7\" r=\"4\"\/><line x1=\"20\" y1=\"8\" x2=\"20\" y2=\"14\"\/><line x1=\"23\" y1=\"11\" x2=\"17\" y2=\"11\"\/><\/svg>\r\n          <\/div>\r\n          <div class=\"cq-upload-title\">Poder de Representaci&oacute;n<\/div>\r\n          <p class=\"cq-upload-subtitle\">Si act&uacute;a como representante legal<\/p>\r\n          <div class=\"cq-file-info\" id=\"info-representacionDoc\"><\/div>\r\n        <\/div>\r\n\r\n        <div class=\"cq-upload-box\" id=\"box-soporteDoc\">\r\n          <input type=\"file\" class=\"cq-file-input\" name=\"adjunto3\" id=\"soporteDoc\" accept=\".pdf,image\/png,image\/jpeg,image\/jpg\">\r\n          <span class=\"cq-upload-badge cq-badge-optional\">Opcional<\/span>\r\n          <div class=\"cq-upload-icon\">\r\n            <svg width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"\/><polyline points=\"14 2 14 8 20 8\"\/><line x1=\"12\" y1=\"18\" x2=\"12\" y2=\"12\"\/><line x1=\"9\" y1=\"15\" x2=\"15\" y2=\"15\"\/><\/svg>\r\n          <\/div>\r\n          <div class=\"cq-upload-title\" id=\"soporteDoc-title\">Soporte de la Sugerencia<\/div>\r\n          <p class=\"cq-upload-subtitle\">Comprobantes, recibos o estados de cuenta<\/p>\r\n          <div class=\"cq-file-info\" id=\"info-soporteDoc\"><\/div>\r\n        <\/div>\r\n\r\n        <div class=\"cq-upload-box\" id=\"box-otrosDoc\">\r\n          <input type=\"file\" class=\"cq-file-input\" name=\"adjunto4\" id=\"otrosDoc\" accept=\".pdf,image\/png,image\/jpeg,image\/jpg\">\r\n          <span class=\"cq-upload-badge cq-badge-optional\">Opcional<\/span>\r\n          <div class=\"cq-upload-icon\">\r\n            <svg width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M22 19a2 2 0 0 1-2 2H4a2 2 0 0 1-2-2V5a2 2 0 0 1 2-2h5l2 3h9a2 2 0 0 1 2 2z\"\/><\/svg>\r\n          <\/div>\r\n          <div class=\"cq-upload-title\">Otros Documentos<\/div>\r\n          <p class=\"cq-upload-subtitle\">Cualquier documento adicional relevante<\/p>\r\n          <div class=\"cq-file-info\" id=\"info-otrosDoc\"><\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"cq-terms-container\">\r\n      <input type=\"checkbox\" name=\"aceptar_term\" id=\"aceptar_term\" class=\"cq-checkbox\">\r\n      <label for=\"aceptar_term\" class=\"cq-terms-label\">\r\n        Acepto los t&eacute;rminos, condiciones y la pol&iacute;tica de tratamiento de datos personales para la gesti&oacute;n y resoluci&oacute;n de esta solicitud.\r\n      <\/label>\r\n    <\/div>\r\n\r\n    <div class=\"cq-actions\">\r\n      <button type=\"button\" id=\"sendQueja\" class=\"cq-btn-submit\">\r\n        <svg class=\"cq-spinner\" id=\"btn-spinner\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><circle cx=\"12\" cy=\"12\" r=\"10\" stroke-opacity=\"0.25\"\/><path d=\"M12 2a10 10 0 0 1 10 10\"\/><\/svg>\r\n        <span id=\"btn-text\">Enviar Sugerencia<\/span>\r\n      <\/button>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\r\n\r\n<script>\r\n(function ($) {\r\n  \"use strict\";\r\n\r\n  $(document).ready(function () {\r\n    initTipoSolicitud();\r\n    initFileInputs();\r\n    initPhoneFormatter();\r\n\r\n    $(\"#sendQueja\").on(\"click\", function () {\r\n      var validParams = validarDatos();\r\n      if (validParams) {\r\n        sendData(validParams);\r\n      }\r\n    });\r\n  });\r\n\r\n  function initTipoSolicitud() {\r\n    $(\"#tipoSolicitud\").on(\"change\", function () {\r\n      var tipo = $(this).val();\r\n      if (tipo === \"Sugerencia\") {\r\n        $(\"#section2-title\").text(\"2. 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