{"id":6155,"date":"2026-10-14T23:15:08","date_gmt":"2026-10-14T23:15:08","guid":{"rendered":"https:\/\/crediq.com\/gt\/?page_id=6155"},"modified":"2026-10-15T15:46:02","modified_gmt":"2026-10-15T15:46:02","slug":"sugerencias","status":"publish","type":"page","link":"https:\/\/crediq.com\/gt\/sugerencias\/","title":{"rendered":"Sugerencias"},"content":{"rendered":"\n  <div class=\"banner has-hover\" id=\"banner-1208501478\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n                                                \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-898434744\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\t<div id=\"text-3346490616\" class=\"text\">\n\t\t\n<h3 class=\"uppercase\"><strong>Sugerencias y Reclamos<\/strong><\/h3>\n<p><span style=\"font-size: 100%\">En CrediQ, tu opini\u00f3n es mu<span class=\"outlook-search-highlight\" data-markjs=\"true\">y<\/span> importante para nosotros. <\/span><\/p>\n\t\t\n<style>\n#text-3346490616 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-898434744 {\n  width: 81%;\n}\n#text-box-898434744 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-898434744 {\n    width: 60%;\n  }\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1208501478 {\n  padding-top: 197px;\n}\n<\/style>\n  <\/div>\n\n\n<div class=\"row align-center\"  id=\"row-921738380\">\n\n\t<div id=\"col-1529931197\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-2562729067\" class=\"text\">\n\t\t\n<p style=\"text-align: center;\"><span style=\"font-size: 100%;\">Queremos brindarte cada d\u00eda un mejor servicio y para lograrlo necesitamos conocer tu experiencia.<\/span><\/p>\n<p>\u00a0<\/p>\n<div>\n<div class=\"x_elementToProof\" dir=\"ltr\" style=\"text-align: center;\" data-ogsc=\"rgb(0, 0, 0)\"><span style=\"font-size: 100%;\">Si tienes alguna sugerencia, reclamo o simplemente deseas compartir tu experiencia, no dudes en hacerlo. Estamos aqu\u00ed para a<span class=\"outlook-search-highlight\" data-markjs=\"true\">y<\/span>udarte <span class=\"outlook-search-highlight\" data-markjs=\"true\">y<\/span> crecer contigo.<\/span><\/div>\n<div dir=\"ltr\" style=\"text-align: center;\" data-ogsc=\"rgb(0, 0, 0)\">\u00a0<\/div>\n<\/div>\n<div style=\"text-align: center;\">\u00a0<\/div>\n<div>\n<div class=\"x_elementToProof\" dir=\"ltr\" style=\"text-align: center;\" data-ogsc=\"rgb(0, 0, 0)\"><b>\u00a1Gracias por confiar en nosotros!<\/b><\/div>\n<\/div>\n\t\t\n<style>\n#text-2562729067 {\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<!-- ==========================================================================\r\n     CrediQ Guatemala - Formulario de Sugerencias y Reclamos\r\n     Publicaci\u00f3n: WordPress Multisite (Guatemala) mediante UX Blocks\r\n     Destino Correo: clientesgt@crediq.com\r\n     Documento: DPI, NIT o Pasaporte\r\n     Validaci\u00f3n: Tel\u00e9fono 8 d\u00edgitos de Guatemala\r\n     ========================================================================== -->\r\n\r\n<style>\r\n.cq-quejas-wrapper {\r\n  --cq-red: #d0151a;\r\n  --cq-red-hover: #b01115;\r\n  --cq-red-light: #fef2f2;\r\n  --cq-red-border: #fecaca;\r\n  --cq-dark: #1e293b;\r\n  --cq-gray-700: #334155;\r\n  --cq-gray-500: #64748b;\r\n  --cq-gray-400: #94a3b8;\r\n  --cq-gray-200: #e2e8f0;\r\n  --cq-gray-100: #f1f5f9;\r\n  --cq-gray-50: #f8fafc;\r\n  --cq-white: #ffffff;\r\n  --cq-success: #10b981;\r\n  --cq-radius: 10px;\r\n  --cq-radius-sm: 6px;\r\n  --cq-shadow-sm: 0 1px 3px rgba(0, 0, 0, 0.05);\r\n  --cq-shadow-md: 0 4px 6px -1px rgba(0, 0, 0, 0.07), 0 2px 4px -2px rgba(0, 0, 0, 0.05);\r\n  --cq-transition: all 0.2s cubic-bezier(0.4, 0, 0.2, 1);\r\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", Arial, sans-serif;\r\n  color: var(--cq-gray-700);\r\n  width: 100%;\r\n  max-width: 980px;\r\n  margin: 0 auto;\r\n  padding: 10px 15px 40px;\r\n  box-sizing: border-box;\r\n}\r\n\r\n.cq-quejas-wrapper *,\r\n.cq-quejas-wrapper *::before,\r\n.cq-quejas-wrapper *::after {\r\n  box-sizing: border-box;\r\n}\r\n\r\n.cq-header {\r\n  text-align: center;\r\n  margin-bottom: 24px;\r\n  padding-bottom: 16px;\r\n  border-bottom: 1px solid var(--cq-gray-200);\r\n}\r\n\r\n.cq-header h1 {\r\n  font-size: 1.6rem;\r\n  font-weight: 700;\r\n  color: var(--cq-dark);\r\n  margin: 0 0 8px;\r\n}\r\n\r\n.cq-header p {\r\n  font-size: 0.98rem;\r\n  color: var(--cq-gray-700);\r\n  margin: 0;\r\n  width: 100%;\r\n  line-height: 1.6;\r\n}\r\n\r\n.cq-card {\r\n  background: var(--cq-white);\r\n  border: 1px solid var(--cq-gray-200);\r\n  border-radius: var(--cq-radius);\r\n  padding: 24px;\r\n  margin-bottom: 20px;\r\n  box-shadow: var(--cq-shadow-sm);\r\n  transition: var(--cq-transition);\r\n}\r\n\r\n.cq-card:hover {\r\n  box-shadow: var(--cq-shadow-md);\r\n  border-color: #cbd5e1;\r\n}\r\n\r\n.cq-card-title {\r\n  display: flex;\r\n  align-items: center;\r\n  gap: 10px;\r\n  font-size: 1.15rem;\r\n  font-weight: 700;\r\n  color: var(--cq-dark);\r\n  margin-bottom: 18px;\r\n  padding-bottom: 10px;\r\n  border-bottom: 2px solid var(--cq-gray-100);\r\n}\r\n\r\n.cq-card-title svg {\r\n  color: var(--cq-red);\r\n  flex-shrink: 0;\r\n}\r\n\r\n.cq-grid {\r\n  display: grid;\r\n  grid-template-columns: repeat(12, 1fr);\r\n  gap: 16px;\r\n}\r\n\r\n.cq-col-12 { grid-column: span 12; }\r\n.cq-col-6  { grid-column: span 6; }\r\n.cq-col-4  { grid-column: span 4; }\r\n.cq-col-3  { grid-column: span 3; }\r\n\r\n.cq-form-group {\r\n  display: flex;\r\n  flex-direction: column;\r\n}\r\n\r\n.cq-label {\r\n  font-size: 0.86rem;\r\n  font-weight: 600;\r\n  color: var(--cq-gray-700);\r\n  margin-bottom: 6px;\r\n  display: flex;\r\n  align-items: center;\r\n  gap: 4px;\r\n}\r\n\r\n.cq-req {\r\n  color: var(--cq-red);\r\n  font-weight: bold;\r\n}\r\n\r\n.cq-input,\r\n.cq-select,\r\n.cq-textarea {\r\n  width: 100%;\r\n  padding: 10px 14px;\r\n  border: 1px solid var(--cq-gray-200);\r\n  border-radius: var(--cq-radius-sm);\r\n  font-size: 0.92rem;\r\n  color: var(--cq-dark);\r\n  background-color: var(--cq-white);\r\n  transition: var(--cq-transition);\r\n  font-family: inherit;\r\n  outline: none;\r\n}\r\n\r\n.cq-input:focus,\r\n.cq-select:focus,\r\n.cq-textarea:focus {\r\n  border-color: var(--cq-red);\r\n  box-shadow: 0 0 0 3px rgba(208, 21, 26, 0.12);\r\n}\r\n\r\n.cq-input::placeholder,\r\n.cq-textarea::placeholder {\r\n  color: var(--cq-gray-400);\r\n}\r\n\r\n.cq-select {\r\n  cursor: pointer;\r\n  background-image: url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' width='16' height='16' viewBox='0 0 24 24' fill='none' stroke='%2364748b' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline points='6 9 12 15 18 9'%3E%3C\/polyline%3E%3C\/svg%3E\");\r\n  background-repeat: no-repeat;\r\n  background-position: right 12px center;\r\n  appearance: none;\r\n  -webkit-appearance: none;\r\n  padding-right: 36px;\r\n}\r\n\r\n.cq-textarea {\r\n  resize: vertical;\r\n  min-height: 120px;\r\n  line-height: 1.5;\r\n}\r\n\r\n.cq-upload-header {\r\n  margin-bottom: 14px;\r\n}\r\n\r\n.cq-upload-header p {\r\n  font-size: 0.85rem;\r\n  color: var(--cq-gray-500);\r\n  margin: 0;\r\n}\r\n\r\n.cq-upload-grid {\r\n  display: grid;\r\n  grid-template-columns: repeat(2, 1fr);\r\n  gap: 16px;\r\n}\r\n\r\n.cq-upload-box {\r\n  position: relative;\r\n  border: 2px dashed var(--cq-gray-200);\r\n  border-radius: var(--cq-radius);\r\n  padding: 20px 16px;\r\n  text-align: center;\r\n  background: var(--cq-gray-50);\r\n  transition: var(--cq-transition);\r\n  cursor: pointer;\r\n  display: flex;\r\n  flex-direction: column;\r\n  align-items: center;\r\n  justify-content: center;\r\n  min-height: 140px;\r\n}\r\n\r\n.cq-upload-box:hover {\r\n  border-color: var(--cq-red);\r\n  background: var(--cq-red-light);\r\n}\r\n\r\n.cq-upload-box.has-file {\r\n  border-color: var(--cq-success);\r\n  border-style: solid;\r\n  background: #f0fdf4;\r\n}\r\n\r\n.cq-file-input {\r\n  position: absolute;\r\n  top: 0;\r\n  left: 0;\r\n  width: 100%;\r\n  height: 100%;\r\n  opacity: 0;\r\n  cursor: pointer;\r\n  z-index: 2;\r\n}\r\n\r\n.cq-upload-badge {\r\n  position: absolute;\r\n  top: 10px;\r\n  right: 10px;\r\n  font-size: 0.72rem;\r\n  font-weight: 700;\r\n  text-transform: uppercase;\r\n  padding: 2px 8px;\r\n  border-radius: 999px;\r\n  letter-spacing: 0.5px;\r\n}\r\n\r\n.cq-badge-required {\r\n  background: #fee2e2;\r\n  color: var(--cq-red);\r\n}\r\n\r\n.cq-badge-optional {\r\n  background: var(--cq-gray-200);\r\n  color: var(--cq-gray-500);\r\n}\r\n\r\n.cq-upload-icon {\r\n  margin-bottom: 8px;\r\n  color: var(--cq-gray-500);\r\n  transition: var(--cq-transition);\r\n}\r\n\r\n.cq-upload-box:hover .cq-upload-icon {\r\n  color: var(--cq-red);\r\n  transform: translateY(-2px);\r\n}\r\n\r\n.cq-upload-box.has-file .cq-upload-icon {\r\n  color: var(--cq-success);\r\n}\r\n\r\n.cq-upload-title {\r\n  font-size: 0.9rem;\r\n  font-weight: 700;\r\n  color: var(--cq-dark);\r\n  margin-bottom: 2px;\r\n}\r\n\r\n.cq-upload-subtitle {\r\n  font-size: 0.78rem;\r\n  color: var(--cq-gray-500);\r\n  margin: 0;\r\n}\r\n\r\n.cq-file-info {\r\n  margin-top: 8px;\r\n  font-size: 0.8rem;\r\n  color: var(--cq-success);\r\n  font-weight: 600;\r\n  word-break: break-all;\r\n  display: flex;\r\n  align-items: center;\r\n  gap: 4px;\r\n}\r\n\r\n.cq-file-remove {\r\n  color: var(--cq-red);\r\n  cursor: pointer;\r\n  margin-left: 6px;\r\n  font-weight: bold;\r\n  z-index: 3;\r\n}\r\n\r\n.cq-terms-container {\r\n  display: flex;\r\n  align-items: flex-start;\r\n  gap: 12px;\r\n  padding: 14px 18px;\r\n  background: var(--cq-gray-50);\r\n  border: 1px solid var(--cq-gray-200);\r\n  border-radius: var(--cq-radius-sm);\r\n  margin-bottom: 22px;\r\n}\r\n\r\n.cq-checkbox {\r\n  width: 18px;\r\n  height: 18px;\r\n  accent-color: var(--cq-red);\r\n  cursor: pointer;\r\n  margin-top: 2px;\r\n  flex-shrink: 0;\r\n}\r\n\r\n.cq-terms-label {\r\n  font-size: 0.85rem;\r\n  color: var(--cq-gray-700);\r\n  line-height: 1.45;\r\n  cursor: pointer;\r\n}\r\n\r\n.cq-actions {\r\n  display: flex;\r\n  justify-content: center;\r\n}\r\n\r\n.cq-btn-submit {\r\n  background: var(--cq-red);\r\n  color: var(--cq-white);\r\n  border: none;\r\n  border-radius: var(--cq-radius-sm);\r\n  padding: 13px 40px;\r\n  font-size: 1rem;\r\n  font-weight: 700;\r\n  cursor: pointer;\r\n  transition: var(--cq-transition);\r\n  display: inline-flex;\r\n  align-items: center;\r\n  gap: 10px;\r\n  box-shadow: 0 4px 12px rgba(208, 21, 26, 0.25);\r\n}\r\n\r\n.cq-btn-submit:hover:not(:disabled) {\r\n  background: var(--cq-red-hover);\r\n  box-shadow: 0 6px 16px rgba(208, 21, 26, 0.35);\r\n  transform: translateY(-1px);\r\n}\r\n\r\n.cq-btn-submit:disabled {\r\n  opacity: 0.65;\r\n  cursor: not-allowed;\r\n  transform: none;\r\n}\r\n\r\n.cq-spinner {\r\n  display: none;\r\n  animation: cq-spin 1s linear infinite;\r\n}\r\n\r\n@keyframes cq-spin {\r\n  from { transform: rotate(0deg); }\r\n  to { transform: rotate(360deg); }\r\n}\r\n\r\n@media (max-width: 768px) {\r\n  .cq-card { padding: 18px 14px; margin-bottom: 18px; }\r\n  .cq-header h1 { font-size: 1.35rem; }\r\n  .cq-header p { font-size: 0.92rem; }\r\n  .cq-col-6, .cq-col-4, .cq-col-3 { grid-column: span 12; }\r\n  .cq-upload-grid { grid-template-columns: 1fr; gap: 12px; }\r\n  .cq-upload-box { padding: 16px 14px; min-height: 130px; }\r\n  .cq-btn-submit { width: 100%; padding: 14px 20px; }\r\n  .cq-input, .cq-select, .cq-textarea { font-size: 16px !important; }\r\n}\r\n\r\n@media (max-width: 480px) {\r\n  .cq-card-title { font-size: 1.05rem; }\r\n  .cq-terms-container { padding: 10px 12px; }\r\n}\r\n<\/style>\r\n\r\n<div class=\"cq-quejas-wrapper\" id=\"cq-quejas-wrapper\">\r\n  <!-- ENCABEZADO GUATEMALA -->\r\n  <div class=\"cq-header\">\r\n    <p>Completa el siguiente formulario con la informaci\u00f3n solicitada para que nuestro equipo de atenci\u00f3n al cliente gestione tu solicitud y conozcamos tu experiencia.<\/p>\r\n  <\/div>\r\n\r\n  <div id=\"id-form\">\r\n    <!-- SECCI\u00d3N 1: DATOS PERSONALES -->\r\n    <div class=\"cq-card\">\r\n      <div class=\"cq-card-title\">\r\n        <svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M19 21v-2a4 4 0 0 0-4-4H9a4 4 0 0 0-4 4v2\"\/><circle cx=\"12\" cy=\"7\" r=\"4\"\/><\/svg>\r\n        <span>1. Tipo de Solicitud y Datos Personales<\/span>\r\n      <\/div>\r\n\r\n      <div class=\"cq-grid\">\r\n        <div class=\"cq-col-12\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"tipoSolicitud\">Tipo de Solicitud <span class=\"cq-req\">*<\/span><\/label>\r\n            <select name=\"tipoSolicitud\" id=\"tipoSolicitud\" class=\"cq-select\">\r\n              <option value=\"Sugerencia\" selected>Sugerencia<\/option>\r\n              <option value=\"Reclamo\">Reclamo<\/option>\r\n            <\/select>\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"cq-col-6\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"firstname\">Primer Nombre <span class=\"cq-req\">*<\/span><\/label>\r\n            <input id=\"firstname\" name=\"primerNombre\" class=\"cq-input\" type=\"text\" minlength=\"3\" placeholder=\"Ingrese su primer nombre\" autocomplete=\"given-name\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"cq-col-6\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"firstname-2\">Segundo Nombre<\/label>\r\n            <input id=\"firstname-2\" name=\"segundoNombre\" class=\"cq-input\" type=\"text\" placeholder=\"Ingrese su segundo nombre (opcional)\" autocomplete=\"additional-name\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"cq-col-6\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"lastname\">Primer Apellido <span class=\"cq-req\">*<\/span><\/label>\r\n            <input id=\"lastname\" name=\"primerApellido\" class=\"cq-input\" type=\"text\" minlength=\"3\" placeholder=\"Ingrese su primer apellido\" autocomplete=\"family-name\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"cq-col-6\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"lastname-2\">Segundo Apellido<\/label>\r\n            <input id=\"lastname-2\" name=\"segundoApellido\" class=\"cq-input\" type=\"text\" placeholder=\"Ingrese su segundo apellido (opcional)\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"cq-col-4\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"docNum\">DPI, NIT o Pasaporte <span class=\"cq-req\">*<\/span><\/label>\r\n            <input id=\"docNum\" name=\"numDoc\" class=\"cq-input\" type=\"text\" placeholder=\"Ej. DPI (13 d\u00edgitos), NIT o Pasaporte\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"cq-col-4\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"email\">Correo Electr&oacute;nico <span class=\"cq-req\">*<\/span><\/label>\r\n            <input id=\"email\" name=\"correo\" class=\"cq-input\" type=\"email\" placeholder=\"correo@ejemplo.com\" autocomplete=\"email\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"cq-col-4\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"tel\">Tel&eacute;fono \/ Celular (8 d&iacute;gitos) <span class=\"cq-req\">*<\/span><\/label>\r\n            <input id=\"tel\" name=\"telefono\" class=\"cq-input\" type=\"tel\" maxlength=\"9\" placeholder=\"Ej. 2222-2222 o 5555-5555\" autocomplete=\"tel\">\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- SECCI\u00d3N 2: DETALLE DE LA SOLICITUD -->\r\n    <div class=\"cq-card\">\r\n      <div class=\"cq-card-title\">\r\n        <svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"\/><polyline points=\"14 2 14 8 20 8\"\/><line x1=\"16\" y1=\"13\" x2=\"8\" y2=\"13\"\/><line x1=\"16\" y1=\"17\" x2=\"8\" y2=\"17\"\/><polyline points=\"10 9 9 9 8 9\"\/><\/svg>\r\n        <span id=\"section2-title\">2. Detalle de la Sugerencia<\/span>\r\n      <\/div>\r\n\r\n      <div class=\"cq-grid\">\r\n        <div class=\"cq-col-12\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"reasonDesc\">\r\n              <span id=\"reasonDesc-label\">Descripci&oacute;n de la Sugerencia<\/span> <span class=\"cq-req\">*<\/span>\r\n            <\/label>\r\n            <textarea id=\"reasonDesc\" name=\"reasonDesc\" rows=\"5\" class=\"cq-textarea\" placeholder=\"Describa con claridad su sugerencia o propuesta de mejora para CrediQ Guatemala...\"><\/textarea>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- SECCI\u00d3N 3: DOCUMENTOS ADJUNTOS -->\r\n    <div class=\"cq-card\">\r\n      <div class=\"cq-card-title\">\r\n        <svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21.44 11.05l-9.19 9.19a6 6 0 0 1-8.49-8.49l9.19-9.19a4 4 0 0 1 5.66 5.66l-9.2 9.19a2 2 0 0 1-2.83-2.83l8.49-8.48\"\/><\/svg>\r\n        <span>3. Carga de Documentos<\/span>\r\n      <\/div>\r\n\r\n      <div class=\"cq-upload-header\">\r\n        <p>Formatos v&aacute;lidos: <strong>PDF, JPG, PNG<\/strong>. Tama&ntilde;o m&aacute;ximo permitido: <strong>10 MB<\/strong> por archivo.<\/p>\r\n      <\/div>\r\n\r\n      <div class=\"cq-upload-grid\">\r\n        <div class=\"cq-upload-box\" id=\"box-identidadDoc\">\r\n          <input type=\"file\" class=\"cq-file-input\" name=\"adjunto1\" id=\"identidadDoc\" accept=\".pdf,image\/png,image\/jpeg,image\/jpg\">\r\n          <span class=\"cq-upload-badge cq-badge-required\">Obligatorio<\/span>\r\n          <div class=\"cq-upload-icon\">\r\n            <svg width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"16\" rx=\"2\"\/><circle cx=\"9\" cy=\"10\" r=\"2\"\/><line x1=\"15\" y1=\"8\" x2=\"17\" y2=\"8\"\/><line x1=\"15\" y1=\"12\" x2=\"17\" y2=\"12\"\/><line x1=\"7\" y1=\"16\" x2=\"17\" y2=\"16\"\/><\/svg>\r\n          <\/div>\r\n          <div class=\"cq-upload-title\">Documento de Identidad (DPI, NIT o Pasaporte)<\/div>\r\n          <p class=\"cq-upload-subtitle\">Frente y Reverso en un solo archivo<\/p>\r\n          <div class=\"cq-file-info\" id=\"info-identidadDoc\"><\/div>\r\n        <\/div>\r\n\r\n        <div class=\"cq-upload-box\" id=\"box-representacionDoc\">\r\n          <input type=\"file\" class=\"cq-file-input\" name=\"adjunto2\" id=\"representacionDoc\" accept=\".pdf,image\/png,image\/jpeg,image\/jpg\">\r\n          <span class=\"cq-upload-badge cq-badge-optional\">Opcional<\/span>\r\n          <div class=\"cq-upload-icon\">\r\n            <svg width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M16 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2\"\/><circle cx=\"8.5\" cy=\"7\" r=\"4\"\/><line x1=\"20\" y1=\"8\" x2=\"20\" y2=\"14\"\/><line x1=\"23\" y1=\"11\" x2=\"17\" y2=\"11\"\/><\/svg>\r\n          <\/div>\r\n          <div class=\"cq-upload-title\">Poder de Representaci&oacute;n<\/div>\r\n          <p class=\"cq-upload-subtitle\">Si act&uacute;a como representante legal<\/p>\r\n          <div class=\"cq-file-info\" id=\"info-representacionDoc\"><\/div>\r\n        <\/div>\r\n\r\n        <div class=\"cq-upload-box\" id=\"box-soporteDoc\">\r\n          <input type=\"file\" class=\"cq-file-input\" name=\"adjunto3\" id=\"soporteDoc\" accept=\".pdf,image\/png,image\/jpeg,image\/jpg\">\r\n          <span class=\"cq-upload-badge cq-badge-optional\">Opcional<\/span>\r\n          <div class=\"cq-upload-icon\">\r\n            <svg width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"\/><polyline points=\"14 2 14 8 20 8\"\/><line x1=\"12\" y1=\"18\" x2=\"12\" y2=\"12\"\/><line x1=\"9\" y1=\"15\" x2=\"15\" y2=\"15\"\/><\/svg>\r\n          <\/div>\r\n          <div class=\"cq-upload-title\" id=\"soporteDoc-title\">Soporte de la Sugerencia<\/div>\r\n          <p class=\"cq-upload-subtitle\">Comprobantes, recibos o estados de cuenta<\/p>\r\n          <div class=\"cq-file-info\" id=\"info-soporteDoc\"><\/div>\r\n        <\/div>\r\n\r\n        <div class=\"cq-upload-box\" id=\"box-otrosDoc\">\r\n          <input type=\"file\" class=\"cq-file-input\" name=\"adjunto4\" id=\"otrosDoc\" accept=\".pdf,image\/png,image\/jpeg,image\/jpg\">\r\n          <span class=\"cq-upload-badge cq-badge-optional\">Opcional<\/span>\r\n          <div class=\"cq-upload-icon\">\r\n            <svg width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M22 19a2 2 0 0 1-2 2H4a2 2 0 0 1-2-2V5a2 2 0 0 1 2-2h5l2 3h9a2 2 0 0 1 2 2z\"\/><\/svg>\r\n          <\/div>\r\n          <div class=\"cq-upload-title\">Otros Documentos<\/div>\r\n          <p class=\"cq-upload-subtitle\">Cualquier documento adicional relevante<\/p>\r\n          <div class=\"cq-file-info\" id=\"info-otrosDoc\"><\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- T\u00c9RMINOS Y CONDICIONES -->\r\n    <div class=\"cq-terms-container\">\r\n      <input type=\"checkbox\" name=\"aceptar_term\" id=\"aceptar_term\" class=\"cq-checkbox\">\r\n      <label for=\"aceptar_term\" class=\"cq-terms-label\">\r\n        Acepto los t&eacute;rminos, condiciones y la pol&iacute;tica de tratamiento de datos personales para la gesti&oacute;n y resoluci&oacute;n de esta solicitud.\r\n      <\/label>\r\n    <\/div>\r\n\r\n    <!-- BOT\u00d3N DE ENV\u00cdO -->\r\n    <div class=\"cq-actions\">\r\n      <button type=\"button\" id=\"sendQueja\" class=\"cq-btn-submit\">\r\n        <svg class=\"cq-spinner\" id=\"btn-spinner\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><circle cx=\"12\" cy=\"12\" r=\"10\" stroke-opacity=\"0.25\"\/><path d=\"M12 2a10 10 0 0 1 10 10\"\/><\/svg>\r\n        <span id=\"btn-text\">Enviar Sugerencia<\/span>\r\n      <\/button>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\r\n\r\n<script>\r\n(function ($) {\r\n  \"use strict\";\r\n\r\n  \/\/ Asegurar que SweetAlert2 est\u00e9 disponible\r\n  function ensureSwal(callback) {\r\n    if (typeof Swal !== \"undefined\") {\r\n      callback();\r\n    } else {\r\n      var script = document.createElement(\"script\");\r\n      script.src = \"https:\/\/cdn.jsdelivr.net\/npm\/sweetalert2@11\";\r\n      script.onload = function () { callback(); };\r\n      document.head.appendChild(script);\r\n    }\r\n  }\r\n\r\n  $(document).ready(function () {\r\n    initTipoSolicitud();\r\n    initFileInputs();\r\n    initPhoneFormatter();\r\n\r\n    $(\"#sendQueja\").on(\"click\", function () {\r\n      ensureSwal(function () {\r\n        var validParams = validarDatos();\r\n        if (validParams) {\r\n          sendData(validParams);\r\n        }\r\n      });\r\n    });\r\n  });\r\n\r\n  function initTipoSolicitud() {\r\n    $(\"#tipoSolicitud\").on(\"change\", function () {\r\n      var tipo = $(this).val();\r\n      if (tipo === \"Sugerencia\") {\r\n        $(\"#section2-title\").text(\"2. Detalle de la Sugerencia\");\r\n        $(\"#reasonDesc-label\").text(\"Descripci\u00f3n de la Sugerencia\");\r\n        $(\"#reasonDesc\").attr(\"placeholder\", \"Describa con claridad su sugerencia o propuesta de mejora para CrediQ Guatemala...\");\r\n        $(\"#soporteDoc-title\").text(\"Soporte de la Sugerencia\");\r\n        $(\"#btn-text\").text(\"Enviar Sugerencia\");\r\n      } else {\r\n        $(\"#section2-title\").text(\"2. Detalle del Reclamo\");\r\n        $(\"#reasonDesc-label\").text(\"Descripci\u00f3n del Reclamo\");\r\n        $(\"#reasonDesc\").attr(\"placeholder\", \"Describa con claridad y precisi\u00f3n los hechos que motivan su reclamo...\");\r\n        $(\"#soporteDoc-title\").text(\"Soporte del Reclamo\");\r\n        $(\"#btn-text\").text(\"Enviar Reclamo\");\r\n      }\r\n    });\r\n  }\r\n\r\n  function initPhoneFormatter() {\r\n    $(\"#tel\").on(\"input\", function () {\r\n      var raw = $(this).val().replace(\/\\D\/g, \"\");\r\n      if (raw.length > 8) raw = raw.substring(0, 8);\r\n      if (raw.length > 4) {\r\n        $(this).val(raw.substring(0, 4) + \"-\" + raw.substring(4));\r\n      } else {\r\n        $(this).val(raw);\r\n      }\r\n    });\r\n  }\r\n\r\n  function initFileInputs() {\r\n    $(\".cq-file-input\").each(function () {\r\n      var input = this;\r\n      var box = document.getElementById(\"box-\" + input.id);\r\n      var info = document.getElementById(\"info-\" + input.id);\r\n\r\n      $(input).on(\"change\", function () {\r\n        if (input.files && input.files.length > 0) {\r\n          var file = input.files[0];\r\n          if (file.size > 10 * 1024 * 1024) {\r\n            ensureSwal(function () {\r\n              Swal.fire({\r\n                icon: \"warning\",\r\n                title: \"Archivo demasiado pesado\",\r\n                text: 'El archivo \"' + file.name + '\" supera el l\u00edmite de 10 MB.',\r\n                confirmButtonColor: \"#d0151a\"\r\n              });\r\n            });\r\n            input.value = \"\";\r\n            if (box) $(box).removeClass(\"has-file\");\r\n            if (info) $(info).empty();\r\n            return;\r\n          }\r\n\r\n          var allowedExtensions = [\"pdf\", \"jpg\", \"jpeg\", \"png\"];\r\n          var fileExt = file.name.split(\".\").pop().toLowerCase();\r\n          if (allowedExtensions.indexOf(fileExt) === -1) {\r\n            ensureSwal(function () {\r\n              Swal.fire({\r\n                icon: \"warning\",\r\n                title: \"Formato no permitido\",\r\n                text: \"Seleccione un archivo en formato PDF, JPG o PNG.\",\r\n                confirmButtonColor: \"#d0151a\"\r\n              });\r\n            });\r\n            input.value = \"\";\r\n            if (box) $(box).removeClass(\"has-file\");\r\n            if (info) $(info).empty();\r\n            return;\r\n          }\r\n\r\n          var sizeFormatted = (file.size \/ (1024 * 1024)).toFixed(2) + \" MB\";\r\n          if (file.size < 1024 * 1024) {\r\n            sizeFormatted = (file.size \/ 1024).toFixed(0) + \" KB\";\r\n          }\r\n\r\n          if (box) $(box).addClass(\"has-file\");\r\n          if (info) $(info).html(\r\n            '<svg width=\"14\" height=\"14\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><polyline points=\"20 6 9 17 4 12\"\/><\/svg>' +\r\n            \"<span>\" + file.name + \" (\" + sizeFormatted + \")<\/span>\" +\r\n            '<span class=\"cq-file-remove\" title=\"Quitar archivo\">&times;<\/span>'\r\n          );\r\n        } else {\r\n          if (box) $(box).removeClass(\"has-file\");\r\n          if (info) $(info).empty();\r\n        }\r\n      });\r\n\r\n      if (info) {\r\n        $(info).on(\"click\", \".cq-file-remove\", function (e) {\r\n          e.preventDefault();\r\n          e.stopPropagation();\r\n          input.value = \"\";\r\n          if (box) $(box).removeClass(\"has-file\");\r\n          if (info) $(info).empty();\r\n        });\r\n      }\r\n    });\r\n  }\r\n\r\n  function setLoading(loading) {\r\n    var $btn = $(\"#sendQueja\");\r\n    var $spinner = $(\"#btn-spinner\");\r\n    var $text = $(\"#btn-text\");\r\n\r\n    if (loading) {\r\n      $btn.prop(\"disabled\", true);\r\n      $spinner.show();\r\n      $text.text(\"Enviando...\");\r\n    } else {\r\n      $btn.prop(\"disabled\", false);\r\n      $spinner.hide();\r\n      var tipo = $(\"#tipoSolicitud\").val();\r\n      $text.text(tipo === \"Sugerencia\" ? \"Enviar Sugerencia\" : \"Enviar Reclamo\");\r\n    }\r\n  }\r\n\r\n  function validarDatos() {\r\n    var tipoSolicitud = $(\"#tipoSolicitud\").val();\r\n    var firstName = $.trim($(\"#firstname\").val());\r\n    var secondName = $.trim($(\"#firstname-2\").val());\r\n    var primerApellido = $.trim($(\"#lastname\").val());\r\n    var segundoApellido = $.trim($(\"#lastname-2\").val());\r\n    var numDoc = $.trim($(\"#docNum\").val());\r\n    var correo = $.trim($(\"#email\").val());\r\n    var telefono = $.trim($(\"#tel\").val());\r\n    var motivoReclamo = $.trim($(\"#reasonDesc\").val());\r\n    var aceptoTerminos = $(\"#aceptar_term\").is(\":checked\");\r\n    var identidadFiles = document.getElementById(\"identidadDoc\").files;\r\n\r\n    var emailRegex = \/^[^\\s@]+@[^\\s@]+\\.[^\\s@]+$\/;\r\n    var rawTel = telefono.replace(\/\\D\/g, \"\");\r\n\r\n    if (!tipoSolicitud) {\r\n      mostrarError(\"Seleccione el Tipo de Solicitud.\", \"#tipoSolicitud\");\r\n      return null;\r\n    }\r\n    if (!firstName || firstName.length < 3) {\r\n      mostrarError(\"Ingrese su Primer Nombre (m\u00ednimo 3 caracteres).\", \"#firstname\");\r\n      return null;\r\n    }\r\n    if (!primerApellido || primerApellido.length < 3) {\r\n      mostrarError(\"Ingrese su Primer Apellido (m\u00ednimo 3 caracteres).\", \"#lastname\");\r\n      return null;\r\n    }\r\n    if (!numDoc) {\r\n      mostrarError(\"Ingrese su DPI, NIT o Pasaporte.\", \"#docNum\");\r\n      return null;\r\n    }\r\n    if (!correo || !emailRegex.test(correo)) {\r\n      mostrarError(\"Ingrese una direcci\u00f3n de Correo Electr\u00f3nico v\u00e1lida.\", \"#email\");\r\n      return null;\r\n    }\r\n    if (!rawTel || rawTel.length !== 8) {\r\n      mostrarError(\"Ingrese un n\u00famero telef\u00f3nico de 8 d\u00edgitos de Guatemala (ejemplo: 2222-2222).\", \"#tel\");\r\n      return null;\r\n    }\r\n    if (!motivoReclamo || motivoReclamo.length < 10) {\r\n      var tipoTexto = tipoSolicitud === \"Sugerencia\" ? \"la sugerencia\" : \"el reclamo\";\r\n      mostrarError(\"Por favor describa con detalle \" + tipoTexto + \" (m\u00ednimo 10 caracteres).\", \"#reasonDesc\");\r\n      return null;\r\n    }\r\n    if (!identidadFiles || identidadFiles.length === 0) {\r\n      mostrarError(\"Es obligatorio adjuntar su Documento de Identidad (DPI, NIT o Pasaporte).\", \"#identidadDoc\");\r\n      return null;\r\n    }\r\n    if (!aceptoTerminos) {\r\n      mostrarError(\"Debe aceptar los t\u00e9rminos, condiciones y la pol\u00edtica de tratamiento de datos personales.\", \"#aceptar_term\");\r\n      return null;\r\n    }\r\n\r\n    return {\r\n      tipoSolicitud: tipoSolicitud,\r\n      primerNombre: firstName,\r\n      segundoNombre: secondName,\r\n      primerApellido: primerApellido,\r\n      segundoApellido: segundoApellido,\r\n      numDoc: numDoc,\r\n      correo: correo,\r\n      telefono: telefono,\r\n      motivoReclamo: motivoReclamo,\r\n      docIdentidad: identidadFiles[0],\r\n      representacionDoc: document.getElementById(\"representacionDoc\").files[0] || null,\r\n      soporteDoc: document.getElementById(\"soporteDoc\").files[0] || null,\r\n      otrosDoc: document.getElementById(\"otrosDoc\").files[0] || null\r\n    };\r\n  }\r\n\r\n  function mostrarError(mensaje, targetFocus) {\r\n    ensureSwal(function () {\r\n      Swal.fire({\r\n        icon: \"warning\",\r\n        title: \"Campo requerido\",\r\n        text: mensaje,\r\n        confirmButtonColor: \"#d0151a\",\r\n        confirmButtonText: \"Entendido\"\r\n      }).then(function () {\r\n        if (targetFocus) $(targetFocus).focus();\r\n      });\r\n    });\r\n  }\r\n\r\n  function sendData(params) {\r\n    setLoading(true);\r\n\r\n    var nombreCompleto = params.primerNombre +\r\n      (params.segundoNombre ? \" \" + params.segundoNombre : \"\") +\r\n      \" \" + params.primerApellido +\r\n      (params.segundoApellido ? \" \" + params.segundoApellido : \"\");\r\n\r\n    var mailSubject = \"CrediQ.com GT | \" + params.tipoSolicitud + \" - \" + nombreCompleto;\r\n\r\n    var textoReclamo =\r\n      \"<div style='font-family: Arial, sans-serif; font-size: 14px; line-height: 1.6; color: #333;'>\" +\r\n      \"<h2 style='color: #d0151a; border-bottom: 2px solid #d0151a; padding-bottom: 8px;'>CrediQ Guatemala - \" + params.tipoSolicitud + \"<\/h2>\" +\r\n      \"<table style='width: 100%; border-collapse: collapse; margin-top: 15px;'>\" +\r\n      \"<tr><td style='padding: 8px; border: 1px solid #ddd; font-weight: bold; width: 30%; background: #f9f9f9;'>Tipo de Solicitud:<\/td><td style='padding: 8px; border: 1px solid #ddd;'>\" + params.tipoSolicitud + \"<\/td><\/tr>\" +\r\n      \"<tr><td style='padding: 8px; border: 1px solid #ddd; font-weight: bold; background: #f9f9f9;'>Nombre Completo:<\/td><td style='padding: 8px; border: 1px solid #ddd;'>\" + nombreCompleto + \"<\/td><\/tr>\" +\r\n      \"<tr><td style='padding: 8px; border: 1px solid #ddd; font-weight: bold; background: #f9f9f9;'>DPI \/ NIT \/ Pasaporte:<\/td><td style='padding: 8px; border: 1px solid #ddd;'>\" + params.numDoc + \"<\/td><\/tr>\" +\r\n      \"<tr><td style='padding: 8px; border: 1px solid #ddd; font-weight: bold; background: #f9f9f9;'>Correo Electr&oacute;nico:<\/td><td style='padding: 8px; border: 1px solid #ddd;'>\" + params.correo + \"<\/td><\/tr>\" +\r\n      \"<tr><td style='padding: 8px; border: 1px solid #ddd; font-weight: bold; background: #f9f9f9;'>Tel&eacute;fono \/ Celular:<\/td><td style='padding: 8px; border: 1px solid #ddd;'>\" + params.telefono + \"<\/td><\/tr>\" +\r\n      \"<tr><td style='padding: 8px; border: 1px solid #ddd; font-weight: bold; background: #f9f9f9;'>Pa&iacute;s:<\/td><td style='padding: 8px; border: 1px solid #ddd;'>Guatemala (GT)<\/td><\/tr>\" +\r\n      \"<\/table>\" +\r\n      \"<h3 style='color: #333; margin-top: 20px;'>Descripci&oacute;n detallada:<\/h3>\" +\r\n      \"<div style='padding: 15px; background: #f8fafc; border: 1px solid #e2e8f0; border-radius: 6px; white-space: pre-wrap;'>\" +\r\n      params.motivoReclamo +\r\n      \"<\/div>\" +\r\n      \"<p style='font-size: 12px; color: #888; margin-top: 20px;'>Este mensaje fue generado autom&aacute;ticamente desde el formulario web de Sugerencias y Reclamos de CrediQ Guatemala.<\/p>\" +\r\n      \"<\/div>\";\r\n\r\n    var formData = new FormData();\r\n    formData.append(\"method\", \"sugerencia_reclamo_gt\");\r\n    formData.append(\"ipsPais\", \"GT\");\r\n    formData.append(\"ipsNumeroPrestamo\", \"\");\r\n    formData.append(\"ipsTextoReclamo\", textoReclamo);\r\n    formData.append(\"subject\", mailSubject);\r\n    formData.append(\"asunto\", mailSubject);\r\n    formData.append(\"tipoSolicitud\", params.tipoSolicitud);\r\n\r\n    if (params.docIdentidad) formData.append(\"adjunto1\", params.docIdentidad);\r\n    if (params.representacionDoc) formData.append(\"adjunto2\", params.representacionDoc);\r\n    if (params.soporteDoc) formData.append(\"adjunto3\", params.soporteDoc);\r\n    if (params.otrosDoc) formData.append(\"adjunto4\", params.otrosDoc);\r\n\r\n    $.ajax({\r\n      url: \"\/wp-content\/themes\/flatsome\/commons\/AttachmentsMailer.php\",\r\n      type: \"POST\",\r\n      data: formData,\r\n      processData: false,\r\n      contentType: false,\r\n      success: function (response) {\r\n        setLoading(false);\r\n\r\n        if (typeof response === \"string\" && response.indexOf(\"SUCCESS\") !== -1) {\r\n          ensureSwal(function () {\r\n            Swal.fire({\r\n              icon: \"success\",\r\n              title: \"\u00a1\" + params.tipoSolicitud + \" Enviada con \u00c9xito!\",\r\n              html: \"<p>Su solicitud ha sido recibida satisfactoriamente por nuestro equipo de atenci\u00f3n al cliente de <strong>CrediQ Guatemala<\/strong>.<\/p><p style='font-size: 0.9rem; color: #64748b;'>Nos pondremos en contacto con usted a la brevedad posible.<\/p>\",\r\n              confirmButtonColor: \"#d0151a\",\r\n              confirmButtonText: \"Aceptar\"\r\n            }).then(function () {\r\n              $(\"#tipoSolicitud\").val(\"Sugerencia\").trigger(\"change\");\r\n              $(\"#firstname, #firstname-2, #lastname, #lastname-2, #docNum, #email, #tel, #reasonDesc\").val(\"\");\r\n              $(\".cq-file-input\").val(\"\");\r\n              $(\"#aceptar_term\").prop(\"checked\", false);\r\n              $(\".cq-upload-box\").removeClass(\"has-file\");\r\n              $(\".cq-file-info\").empty();\r\n            });\r\n          });\r\n        } else {\r\n          ensureSwal(function () {\r\n            Swal.fire({\r\n              icon: \"info\",\r\n              title: \"Atenci\u00f3n\",\r\n              text: \"No se pudo procesar la entrega del mensaje. Por favor intente nuevamente o comun\u00edquese con servicio al cliente.\",\r\n              confirmButtonColor: \"#d0151a\"\r\n            });\r\n          });\r\n        }\r\n      },\r\n      error: function (xhr, status, error) {\r\n        setLoading(false);\r\n        ensureSwal(function () {\r\n          Swal.fire({\r\n            icon: \"error\",\r\n            title: \"Error de Comunicaci\u00f3n\",\r\n            text: \"No fue posible conectar con el servidor para enviar su solicitud. 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