{"id":4438,"date":"2023-05-30T17:04:22","date_gmt":"2023-05-30T17:04:22","guid":{"rendered":"https:\/\/crediq.com\/hn\/?page_id=4438"},"modified":"2026-10-12T15:05:30","modified_gmt":"2026-10-12T15:05:30","slug":"quejas-reclamos","status":"publish","type":"page","link":"https:\/\/crediq.com\/hn\/quejas-reclamos\/","title":{"rendered":"Quejas y Reclamos"},"content":{"rendered":"\t<div id=\"text-2646231076\" class=\"text show-for-medium\">\n\t\t\n<style>\n.file-input-group {\n    color: white;\n  }\n.file-input-group p {\n    color: gray;\n  }\n .cq-input-file::-webkit-file-upload-button {\n    visibility: hidden;\n  }\n .cq-input-file:nth-child(2) {\n    visibility: hidden;\n    display: none;\n  }\n .cq-input-file::before {\n    content: \"Cargar\";\n    display: inline-block;\n    background-color: #196ab8;\n    color: white;\n    border: 1px solid #999;\n    border-radius: 10px;\n    border-color: none !important;\n    padding: 5px 8px;\n    outline: none;\n    white-space: nowrap;\n    -webkit-user-select: none;\n    cursor: pointer;\n  }\n .cq-input-file:hover::before {\n    border-color: black;\n  }\n .cq-input-file:active::before {\n    background-color: #196ab8;\n  }\n .col,\n  .gallery-item,\n  .columns {\n    padding: 0 15px 15px !important;\n  }\n<\/style>\n\t\t\t<\/div>\n\t\n\n  <div class=\"banner has-hover\" id=\"banner-552617820\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"400\" src=\"https:\/\/crediq.com\/hn\/wp-content\/uploads\/sites\/4\/2023\/05\/3333.png\" class=\"bg attachment-original size-original\" alt=\"\" \/>                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n        <\/div>\n      <\/div>\n\n              <div class=\"height-fix is-invisible\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"400\" src=\"https:\/\/crediq.com\/hn\/wp-content\/uploads\/sites\/4\/2023\/05\/3333.png\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/crediq.com\/hn\/wp-content\/uploads\/sites\/4\/2023\/05\/3333.png 1920w, https:\/\/crediq.com\/hn\/wp-content\/uploads\/sites\/4\/2023\/05\/3333-300x63.png 300w, https:\/\/crediq.com\/hn\/wp-content\/uploads\/sites\/4\/2023\/05\/3333-1024x213.png 1024w, https:\/\/crediq.com\/hn\/wp-content\/uploads\/sites\/4\/2023\/05\/3333-768x160.png 768w, https:\/\/crediq.com\/hn\/wp-content\/uploads\/sites\/4\/2023\/05\/3333-1536x320.png 1536w, https:\/\/crediq.com\/hn\/wp-content\/uploads\/sites\/4\/2023\/05\/3333-600x125.png 600w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/div>\n            \n<style>\n#banner-552617820 {\n  background-color: rgb(255,255,255);\n}\n<\/style>\n  <\/div>\n\n\n<div class=\"row\"  id=\"row-1932807839\">\n\n\t<div id=\"col-311869269\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255,255,255);\" >\n\t\t\t\n\t\t\t\n<p style=\"text-align: center\">\n  Si necesitas atenci\u00f3n personalizada, puedes ponerte en contacto con nosotros<br \/>\n  aqu\u00ed.<\/p>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-311869269 > .col-inner {\n  margin: 0px 0px -25px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"gap-1373213306\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1373213306 {\n  padding-top: 25px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-316435708\">\n\n\t<div id=\"col-1789400344\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3><span data-text-color=\"primary\">Procedimientos para presentaci\u00f3n de Reclamos<\/span><\/h3>\n<p style=\"background: white;margin: 0cm 0cm 15.6pt 0cm\"><span lang=\"ES-HN\" style=\"font-family: 'Open Sans',sans-serif;color: #777777\">Procedimientos para presentaci\u00f3n de quejas y reclamos:<\/span><\/p>\n\t<div id=\"gap-1843983551\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1843983551 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row row-dashed\"  id=\"row-1116239976\">\n\n\t<div id=\"col-1556429415\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 117px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/crediq.com\/hn\/wp-content\/uploads\/sites\/4\/2023\/05\/Mesa-de-trabajo-1-copia-9.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<h3><span data-text-color=\"primary\">Paso 1<\/span><\/h3>\n<p>En Financiera Credi Q usted puede manifestar su consulta, queja o reclamo a trav\u00e9s de:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"text-align: left\">Visita a nuestras agencias a nivel nacional<\/li>\n<li style=\"text-align: left\">Llamada al 2283-7000<\/li>\n<li style=\"text-align: left\">Mensaje de WhatsApp al 3150-1568<\/li>\n<li style=\"text-align: left\">Env\u00edo de correo electr\u00f3nico a <a href=\"mailto:contactenoshn@crediq.com\">contactenoshn@crediq.com<\/a><\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-239046742\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 117px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/crediq.com\/hn\/wp-content\/uploads\/sites\/4\/2023\/05\/Mesa-de-trabajo-1-copia-10.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<h3><span data-text-color=\"primary\">Paso 2<\/span><\/h3>\n<p><span lang=\"ES-HN\" style=\"font-family: 'Open Sans', sans-serif\">El encargado de gestionar quejas y reclamos recibir\u00e1 el caso y registra la informaci\u00f3n en el sistema y genera el c\u00f3digo \u00fanico de gesti\u00f3n, el cual podr\u00e1 solicitar a trav\u00e9s de cualquiera de los canales descritos anteriormente.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1082218789\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 117px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/crediq.com\/hn\/wp-content\/uploads\/sites\/4\/2023\/05\/Mesa-de-trabajo-1-copia-12.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<h3><span data-text-color=\"primary\">Paso 3<\/span><\/h3>\n<p><span lang=\"ES-HN\" style=\"font-family: 'Open Sans', sans-serif\">Una vez con la informaci\u00f3n completa se procede a revisar e investigar el caso de acuerdo a la documentaci\u00f3n recibida, para brindar una respuesta.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1994963519\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 117px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/crediq.com\/hn\/wp-content\/uploads\/sites\/4\/2023\/05\/Mesa-de-trabajo-1-copia-13.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-2083091285\" class=\"text\">\n\t\t\n<h3><span data-text-color=\"primary\">Paso 4<\/span><\/h3>\n<p><span lang=\"ES-HN\" style=\"font-family: 'Open Sans', sans-serif\">El tiempo de respuesta variar\u00e1 de acuerdo a la complejidad de la gesti\u00f3n. Si el reclamo fue formalizado a trav\u00e9s de hoja de reclamaci\u00f3n de la Comisi\u00f3n Nacional de Bancos y Seguros el tiempo de respuesta ser\u00e1 de diez (10) d\u00edas h\u00e1biles contados a partir de la recepci\u00f3n de la documentaci\u00f3n completa y validada, el cual podr\u00e1 ser prorrogable por diez (10) d\u00edas h\u00e1biles m\u00e1s siempre y cuando se notifique al cliente por alg\u00fan medio v\u00e1lido.<\/span><\/p>\n\t\t\n<style>\n#text-2083091285 {\n  text-align: center;\n  color: rgb(0,0,0);\n}\n#text-2083091285 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-2008511707\">\n\n\t<div id=\"col-1750329750\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3><span data-text-color=\"primary\">Motivos de Reclamo<\/span><\/h3>\n<div>\n<p>En Financiera CrediQ puede presentar su reclamo refiri\u00e9ndose, entre otros y sin que sea limitativo, a los siguientes supuestos:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Revisi\u00f3n de cargos aplicados<\/li>\n<li>Entrega de documentaci\u00f3n<\/li>\n<li>Gestiones de cobros<\/li>\n<li>Reporte en la Central de Informaci\u00f3n Crediticia (CIC)<\/li>\n<li>Otros<\/li>\n<\/ul>\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" style=\"max-width:1080px;height:1px;background-color:rgb(221, 221, 221);\"><\/div><\/div>\n<div class=\"row\"  id=\"row-1574896404\">\n\n\t<div id=\"col-1605225715\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-1002642255\" class=\"text\">\n\t\t\n<h3><span data-text-color=\"primary\">Quejas y Reclamos<\/span><\/h3>\n<p>En esta subsecci\u00f3n usuario podr\u00e1 agregar sus datos personales, motivo y descripci\u00f3n del asunto, por lo cual se proponen los siguientes datos:<\/p>\n\t\t\n<style>\n#text-1002642255 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"text-3432031114\" class=\"text\">\n\t\t\n<p>Medios para interponer reclamos, quejas y consultas:<\/p>\n\t\t\n<style>\n#text-3432031114 {\n  font-size: 1.2rem;\n  text-align: center;\n  color: #1769b7;\n}\n#text-3432031114 > * {\n  color: #1769b7;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-1265871110\">\n\n\t<div id=\"col-1110248427\" class=\"col medium-4 small-6 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 113px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/crediq.com\/hn\/wp-content\/uploads\/sites\/4\/2023\/05\/333.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-622257693\" class=\"text\">\n\t\t\n<h3><span data-text-color=\"primary\">Agencias CrediQ<\/span><\/h3>\n<p style=\"text-align: left\"><span style=\"color: #0000ff\">Tegucigalpa<\/span><\/p>\n<ul style=\"text-align: left\">\n<li><strong>Principal: <\/strong>Complejo automotriz Grupo Q Blvd, Centro Am\u00e9rica frente a C.C. Plaza Miraflores.<\/li>\n<li><strong>R\u00e9cord: <\/strong>Centro Comercial Plaza El R\u00e9cord, Blvd San Juan Bosco.<\/li>\n<\/ul>\n<p style=\"text-align: left\"><span style=\"color: #0000ff\">San Pedro Sula<\/span><\/p>\n<ul style=\"text-align: left\">\n<li><strong>Principal: <\/strong>Complejo automotriz Grupo Q, colonia Altamira, Blvd. del Sur.<\/li>\n<li><strong>Los Andes:<\/strong> Avenida Cincunvalaci\u00f3n.<\/li>\n<\/ul>\n<p style=\"text-align: left\"><span style=\"color: #0000ff\">La Ceiba:<\/span><\/p>\n<ul>\n<li style=\"text-align: left\">Complejo Automotriz Grupo Q. B\u00ba Buenos Aires Carretera La Ceiba \u2013 Tela<\/li>\n<\/ul>\n\t\t\n<style>\n#text-622257693 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1035390846\" class=\"col medium-4 small-6 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 113px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/crediq.com\/hn\/wp-content\/uploads\/sites\/4\/2023\/05\/5555.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-352333926\" class=\"text\">\n\t\t\n<h3><span data-text-color=\"primary\">Contact Center<\/span><\/h3>\n<p>Tel\u00e9fono: <a href=\"tel:+50422837000\">2283-7000<\/a><\/p>\n<p>WhatsApp: <a href=\"tel:+50431501568\">3150-1568<\/a><\/p>\n\t\t\n<style>\n#text-352333926 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1818234096\" class=\"col medium-4 small-6 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 113px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/crediq.com\/hn\/wp-content\/uploads\/sites\/4\/2023\/05\/4444.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-249478879\" class=\"text\">\n\t\t\n<h3><span data-text-color=\"primary\">Correo Electr\u00f3nico<\/span><\/h3>\n<p><a href=\"mailto:contactenoshn@crediq.com\"><span lang=\"ES-HN\" style=\"font-family: 'Open Sans', sans-serif\">contactenoshn@crediq.com<\/span><\/a><\/p>\n\t\t\n<style>\n#text-249478879 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" style=\"max-width:182px;\"><\/div><\/div>\n\t<div id=\"text-3309015070\" class=\"text\">\n\t\t\n<p>Registro de Reclamos y Quejas:<\/p>\n\t\t\n<style>\n#text-3309015070 {\n  font-size: 1.2rem;\n  text-align: center;\n  color: #1769b7;\n}\n#text-3309015070 > * {\n  color: #1769b7;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-131404445\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-131404445 {\n  padding-top: 25px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-2089469402\">\n\n\t<div id=\"col-788308836\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p>Favor llenar los campos del formulario. Uno de nuestros ejecutivos se pondr\u00e1 en contacto lo m\u00e1s pronto posible.<\/p>\n<p>&nbsp;<\/p>\n<!-- ==========================================================================\r\n     CrediQ Honduras - Formulario de Reclamaciones y Quejas (UXBlocks \/ Flatsome)\r\n     Optimizado para UX\/UI, Responsive (2 Columnas \/ Mobile-First)\r\n     ========================================================================== -->\r\n\r\n<!-- SweetAlert2 para notificaciones modernas -->\r\n<script src=\"https:\/\/cdn.jsdelivr.net\/npm\/sweetalert2@11\"><\/script>\r\n\r\n<style>\r\n\/* --------------------------------------------------\r\n   Contenedor y Variables de Dise\u00f1o CrediQ\r\n   -------------------------------------------------- *\/\r\n.cq-quejas-wrapper {\r\n  --cq-red: #d0151a;\r\n  --cq-red-hover: #b01115;\r\n  --cq-red-light: #fef2f2;\r\n  --cq-red-border: #fecaca;\r\n  --cq-dark: #1e293b;\r\n  --cq-gray-700: #334155;\r\n  --cq-gray-500: #64748b;\r\n  --cq-gray-400: #94a3b8;\r\n  --cq-gray-200: #e2e8f0;\r\n  --cq-gray-100: #f1f5f9;\r\n  --cq-gray-50: #f8fafc;\r\n  --cq-white: #ffffff;\r\n  --cq-success: #10b981;\r\n  --cq-radius: 12px;\r\n  --cq-radius-sm: 8px;\r\n  --cq-shadow-sm: 0 1px 3px rgba(0, 0, 0, 0.05);\r\n  --cq-shadow-md: 0 4px 12px -2px rgba(0, 0, 0, 0.08), 0 2px 6px -2px rgba(0, 0, 0, 0.05);\r\n  --cq-transition: all 0.2s cubic-bezier(0.4, 0, 0.2, 1);\r\n\r\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", Arial, sans-serif;\r\n  color: var(--cq-gray-700);\r\n  width: 100%;\r\n  max-width: 980px;\r\n  margin: 0 auto;\r\n  padding: 10px 15px 40px;\r\n  box-sizing: border-box;\r\n}\r\n\r\n.cq-quejas-wrapper *,\r\n.cq-quejas-wrapper *::before,\r\n.cq-quejas-wrapper *::after {\r\n  box-sizing: border-box;\r\n}\r\n\r\n\/* --------------------------------------------------\r\n   Encabezado del Formulario\r\n   -------------------------------------------------- *\/\r\n.cq-header {\r\n  text-align: center;\r\n  margin-bottom: 24px;\r\n  padding-bottom: 16px;\r\n  border-bottom: 1px solid var(--cq-gray-200);\r\n}\r\n\r\n.cq-header h1 {\r\n  font-size: 1.6rem;\r\n  font-weight: 700;\r\n  color: var(--cq-dark);\r\n  margin: 0 0 8px;\r\n}\r\n\r\n.cq-header p {\r\n  font-size: 0.96rem;\r\n  color: var(--cq-gray-500);\r\n  margin: 0;\r\n  line-height: 1.5;\r\n}\r\n\r\n\/* --------------------------------------------------\r\n   Tarjetas \/ Secciones\r\n   -------------------------------------------------- *\/\r\n.cq-card {\r\n  background: var(--cq-white);\r\n  border: 1px solid var(--cq-gray-200);\r\n  border-radius: var(--cq-radius);\r\n  padding: 24px;\r\n  margin-bottom: 24px;\r\n  box-shadow: var(--cq-shadow-sm);\r\n  transition: var(--cq-transition);\r\n}\r\n\r\n.cq-card:hover {\r\n  box-shadow: var(--cq-shadow-md);\r\n  border-color: #cbd5e1;\r\n}\r\n\r\n.cq-card-title {\r\n  display: flex;\r\n  align-items: center;\r\n  gap: 10px;\r\n  font-size: 1.15rem;\r\n  font-weight: 700;\r\n  color: var(--cq-dark);\r\n  margin: 0 0 20px;\r\n  padding-bottom: 12px;\r\n  border-bottom: 1px solid var(--cq-gray-100);\r\n}\r\n\r\n.cq-card-title svg {\r\n  color: var(--cq-red);\r\n  flex-shrink: 0;\r\n}\r\n\r\n\/* --------------------------------------------------\r\n   Sistema de Cuadr\u00edcula (2 Columnas)\r\n   -------------------------------------------------- *\/\r\n.cq-grid {\r\n  display: grid;\r\n  grid-template-columns: repeat(12, 1fr);\r\n  gap: 18px 20px;\r\n}\r\n\r\n.cq-col-12 { grid-column: span 12; }\r\n.cq-col-6  { grid-column: span 6; }\r\n\r\n.cq-form-group {\r\n  display: flex;\r\n  flex-direction: column;\r\n}\r\n\r\n.cq-label {\r\n  display: flex;\r\n  align-items: center;\r\n  font-size: 0.88rem;\r\n  font-weight: 600;\r\n  color: var(--cq-gray-700);\r\n  margin-bottom: 6px;\r\n}\r\n\r\n.cq-label .cq-req {\r\n  color: var(--cq-red);\r\n  font-weight: bold;\r\n  margin-left: 3px;\r\n}\r\n\r\n.cq-label .cq-opt {\r\n  font-size: 0.75rem;\r\n  font-weight: 400;\r\n  color: var(--cq-gray-400);\r\n  margin-left: 6px;\r\n}\r\n\r\n\/* --------------------------------------------------\r\n   Campos de Entrada (Inputs, Selects, Textarea)\r\n   -------------------------------------------------- *\/\r\n.cq-input,\r\n.cq-select,\r\n.cq-textarea {\r\n  width: 100% !important;\r\n  height: 46px;\r\n  padding: 10px 14px;\r\n  font-size: 0.95rem;\r\n  font-family: inherit;\r\n  color: var(--cq-dark);\r\n  background-color: var(--cq-white);\r\n  border: 1.5px solid var(--cq-gray-200);\r\n  border-radius: var(--cq-radius-sm);\r\n  outline: none;\r\n  transition: var(--cq-transition);\r\n  box-shadow: none;\r\n}\r\n\r\n.cq-input::placeholder,\r\n.cq-textarea::placeholder {\r\n  color: var(--cq-gray-400);\r\n  font-weight: 400;\r\n}\r\n\r\n.cq-input:focus,\r\n.cq-select:focus,\r\n.cq-textarea:focus {\r\n  border-color: var(--cq-red);\r\n  box-shadow: 0 0 0 3.5px rgba(208, 21, 26, 0.12);\r\n  background-color: #ffffff;\r\n}\r\n\r\n.cq-input.cq-is-invalid,\r\n.cq-select.cq-is-invalid,\r\n.cq-textarea.cq-is-invalid {\r\n  border-color: var(--cq-red) !important;\r\n  background-color: #fffbfa;\r\n}\r\n\r\n.cq-select {\r\n  appearance: none;\r\n  -webkit-appearance: none;\r\n  background-image: url('data:image\/svg+xml;charset=US-ASCII,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2216%22%20height%3D%2216%22%20viewBox%3D%220%200%2024%2024%22%20fill%3D%22none%22%20stroke%3D%22%2364748b%22%20stroke-width%3D%222%22%3E%3Cpath%20d%3D%22m6%209%206%206%206-6%22%2F%3E%3C%2Fsvg%3E');\r\n  background-repeat: no-repeat;\r\n  background-position: right 14px center;\r\n  padding-right: 38px;\r\n  cursor: pointer;\r\n}\r\n\r\n.cq-textarea {\r\n  height: auto;\r\n  min-height: 120px;\r\n  resize: vertical;\r\n  line-height: 1.5;\r\n}\r\n\r\n\/* --------------------------------------------------\r\n   Secci\u00f3n de Carga de Documentos (Grid 2x2 Cards)\r\n   -------------------------------------------------- *\/\r\n.cq-upload-header {\r\n  margin-bottom: 16px;\r\n}\r\n\r\n.cq-upload-header p {\r\n  font-size: 0.85rem;\r\n  color: var(--cq-gray-500);\r\n  margin: 0;\r\n}\r\n\r\n.cq-upload-grid {\r\n  display: grid;\r\n  grid-template-columns: repeat(2, 1fr);\r\n  gap: 16px;\r\n}\r\n\r\n.cq-upload-box {\r\n  position: relative;\r\n  border: 2px dashed var(--cq-gray-200);\r\n  border-radius: var(--cq-radius);\r\n  padding: 22px 16px 18px;\r\n  background-color: var(--cq-gray-50);\r\n  text-align: center;\r\n  cursor: pointer;\r\n  transition: var(--cq-transition);\r\n  display: flex;\r\n  flex-direction: column;\r\n  align-items: center;\r\n  justify-content: center;\r\n  min-height: 160px;\r\n}\r\n\r\n.cq-upload-box:hover {\r\n  border-color: var(--cq-red);\r\n  background-color: var(--cq-red-light);\r\n}\r\n\r\n.cq-upload-box.has-file {\r\n  border-color: var(--cq-success);\r\n  background-color: #f0fdf4;\r\n  border-style: solid;\r\n}\r\n\r\n.cq-file-input {\r\n  position: absolute;\r\n  top: 0;\r\n  left: 0;\r\n  width: 100%;\r\n  height: 100%;\r\n  opacity: 0;\r\n  cursor: pointer;\r\n  z-index: 2;\r\n}\r\n\r\n.cq-upload-badge {\r\n  font-size: 0.72rem;\r\n  font-weight: 700;\r\n  text-transform: uppercase;\r\n  letter-spacing: 0.04em;\r\n  padding: 3px 10px;\r\n  border-radius: 12px;\r\n  margin-bottom: 10px;\r\n}\r\n\r\n.cq-badge-required {\r\n  background-color: #fee2e2;\r\n  color: var(--cq-red);\r\n  border: 1px solid var(--cq-red-border);\r\n}\r\n\r\n.cq-badge-optional {\r\n  background-color: var(--cq-gray-100);\r\n  color: var(--cq-gray-500);\r\n  border: 1px solid var(--cq-gray-200);\r\n}\r\n\r\n.cq-upload-icon {\r\n  color: var(--cq-gray-400);\r\n  margin-bottom: 8px;\r\n  transition: var(--cq-transition);\r\n  display: flex;\r\n  align-items: center;\r\n  justify-content: center;\r\n}\r\n\r\n.cq-upload-box:hover .cq-upload-icon {\r\n  color: var(--cq-red);\r\n  transform: translateY(-2px);\r\n}\r\n\r\n.cq-upload-box.has-file .cq-upload-icon {\r\n  color: var(--cq-success);\r\n}\r\n\r\n.cq-upload-title {\r\n  font-size: 0.94rem;\r\n  font-weight: 700;\r\n  color: var(--cq-dark);\r\n  margin-bottom: 4px;\r\n}\r\n\r\n.cq-upload-subtitle {\r\n  font-size: 0.78rem;\r\n  color: var(--cq-gray-500);\r\n  margin: 0;\r\n  line-height: 1.35;\r\n}\r\n\r\n.cq-file-info {\r\n  display: none;\r\n  margin-top: 10px;\r\n  font-size: 0.8rem;\r\n  color: var(--cq-dark);\r\n  background: var(--cq-white);\r\n  padding: 6px 12px;\r\n  border-radius: 20px;\r\n  border: 1px solid var(--cq-gray-200);\r\n  max-width: 90%;\r\n  overflow: hidden;\r\n  text-overflow: ellipsis;\r\n  white-space: nowrap;\r\n  font-weight: 600;\r\n  z-index: 3;\r\n}\r\n\r\n.cq-upload-box.has-file .cq-file-info {\r\n  display: inline-flex;\r\n  align-items: center;\r\n  gap: 6px;\r\n}\r\n\r\n.cq-file-remove-btn {\r\n  background: none;\r\n  border: none;\r\n  color: #ef4444;\r\n  cursor: pointer;\r\n  padding: 0 0 0 4px;\r\n  font-size: 14px;\r\n  display: inline-flex;\r\n  align-items: center;\r\n  transition: transform 0.2s;\r\n}\r\n\r\n.cq-file-remove-btn:hover {\r\n  transform: scale(1.2);\r\n}\r\n\r\n\/* --------------------------------------------------\r\n   T\u00e9rminos y Condiciones\r\n   -------------------------------------------------- *\/\r\n.cq-terms-container {\r\n  display: flex;\r\n  align-items: flex-start;\r\n  gap: 12px;\r\n  padding: 14px 18px;\r\n  background-color: var(--cq-gray-50);\r\n  border: 1px solid var(--cq-gray-200);\r\n  border-radius: var(--cq-radius-sm);\r\n  margin-bottom: 24px;\r\n}\r\n\r\n.cq-checkbox {\r\n  width: 20px !important;\r\n  height: 20px !important;\r\n  min-width: 20px;\r\n  margin-top: 2px !important;\r\n  accent-color: var(--cq-red);\r\n  cursor: pointer;\r\n}\r\n\r\n.cq-terms-label {\r\n  font-size: 0.88rem;\r\n  color: var(--cq-gray-700);\r\n  line-height: 1.45;\r\n  cursor: pointer;\r\n  user-select: none;\r\n}\r\n\r\n\/* --------------------------------------------------\r\n   Botones de Acci\u00f3n (Limpiar y Enviar)\r\n   -------------------------------------------------- *\/\r\n.cq-actions {\r\n  display: flex;\r\n  align-items: center;\r\n  justify-content: center;\r\n  gap: 16px;\r\n  margin-top: 10px;\r\n  flex-direction: row;\r\n  flex-wrap: nowrap;\r\n  width: 100%;\r\n}\r\n\r\n.cq-btn-reset {\r\n  display: inline-flex;\r\n  align-items: center;\r\n  justify-content: center;\r\n  gap: 8px;\r\n  background-color: var(--cq-white);\r\n  color: var(--cq-gray-500) !important;\r\n  font-size: 0.95rem;\r\n  font-weight: 700;\r\n  text-transform: uppercase;\r\n  letter-spacing: 0.04em;\r\n  padding: 14px 28px;\r\n  border: 1.5px solid var(--cq-gray-200);\r\n  border-radius: 30px;\r\n  cursor: pointer;\r\n  transition: var(--cq-transition);\r\n  height: 52px;\r\n  min-width: 200px;\r\n  white-space: nowrap;\r\n}\r\n\r\n.cq-btn-reset:hover {\r\n  background-color: var(--cq-gray-100);\r\n  color: var(--cq-dark) !important;\r\n  border-color: var(--cq-gray-400);\r\n  transform: translateY(-1px);\r\n}\r\n\r\n.cq-btn-submit {\r\n  display: inline-flex;\r\n  align-items: center;\r\n  justify-content: center;\r\n  gap: 10px;\r\n  background: linear-gradient(135deg, var(--cq-red) 0%, #b51216 100%);\r\n  color: var(--cq-white) !important;\r\n  font-size: 1.05rem;\r\n  font-weight: 700;\r\n  text-transform: uppercase;\r\n  letter-spacing: 0.05em;\r\n  padding: 14px 44px;\r\n  border: none;\r\n  border-radius: 30px;\r\n  cursor: pointer;\r\n  box-shadow: 0 4px 14px rgba(208, 21, 26, 0.35);\r\n  transition: var(--cq-transition);\r\n  min-width: 240px;\r\n  height: 52px;\r\n  white-space: nowrap;\r\n}\r\n\r\n.cq-btn-submit:hover:not(:disabled) {\r\n  background: linear-gradient(135deg, #b01115 0%, #8f0d11 100%);\r\n  transform: translateY(-2px);\r\n  box-shadow: 0 6px 20px rgba(208, 21, 26, 0.45);\r\n}\r\n\r\n.cq-btn-submit:disabled {\r\n  opacity: 0.65;\r\n  cursor: not-allowed;\r\n  transform: none;\r\n  box-shadow: none;\r\n}\r\n\r\n.cq-spinner {\r\n  display: none;\r\n  animation: cq-rotate 1s linear infinite;\r\n}\r\n\r\n@keyframes cq-rotate {\r\n  from { transform: rotate(0deg); }\r\n  to { transform: rotate(360deg); }\r\n}\r\n\r\n\/* --------------------------------------------------\r\n   Responsive \/ Adaptabilidad\r\n   -------------------------------------------------- *\/\r\n@media (max-width: 768px) {\r\n  .cq-quejas-wrapper { padding: 10px 10px 30px; }\r\n  .cq-card { padding: 18px 14px; margin-bottom: 18px; }\r\n  .cq-header h1 { font-size: 1.35rem; }\r\n  .cq-col-6 { grid-column: span 12; }\r\n  .cq-upload-grid { grid-template-columns: 1fr; gap: 12px; }\r\n  .cq-upload-box { padding: 18px 14px; min-height: 140px; }\r\n  \r\n  \/* Mantener botones en la misma l\u00ednea uno a la par del otro *\/\r\n  .cq-actions {\r\n    display: flex !important;\r\n    flex-direction: row !important;\r\n    flex-wrap: nowrap !important;\r\n    gap: 12px !important;\r\n    width: 100% !important;\r\n    justify-content: center !important;\r\n  }\r\n  .cq-btn-reset,\r\n  .cq-btn-submit {\r\n    flex: 1 1 50% !important;\r\n    min-width: 0 !important;\r\n    width: 50% !important;\r\n    padding: 12px 14px !important;\r\n    font-size: 0.88rem !important;\r\n    height: 48px !important;\r\n    letter-spacing: 0.02em !important;\r\n    white-space: nowrap !important;\r\n  }\r\n  .cq-btn-reset svg,\r\n  .cq-btn-submit svg {\r\n    width: 16px !important;\r\n    height: 16px !important;\r\n    flex-shrink: 0 !important;\r\n  }\r\n  .cq-input, .cq-select, .cq-textarea { font-size: 16px !important; }\r\n}\r\n\r\n@media (max-width: 480px) {\r\n  .cq-card-title { font-size: 1.05rem; }\r\n  .cq-terms-container { padding: 12px 14px; }\r\n  .cq-actions {\r\n    gap: 8px !important;\r\n  }\r\n  .cq-btn-reset,\r\n  .cq-btn-submit {\r\n    font-size: 0.80rem !important;\r\n    padding: 10px 6px !important;\r\n    gap: 6px !important;\r\n    height: 46px !important;\r\n  }\r\n}\r\n<\/style>\r\n\r\n<div class=\"cq-quejas-wrapper\" id=\"cq-quejas-wrapper\">\r\n  \r\n  <!-- Encabezado -->\r\n  <div class=\"cq-header\">\r\n    <h1>Reclamaciones y Quejas CrediQ Honduras<\/h1>\r\n    <p>Complete la informaci&oacute;n requerida a continuaci&oacute;n para canalizar su solicitud de manera &aacute;gil y oportuna.<\/p>\r\n  <\/div>\r\n\r\n  <form id=\"formQuejasHN\" autocomplete=\"off\" onsubmit=\"return false;\">\r\n    \r\n    <!-- TARJETA 1: Informaci\u00f3n Personal y del Pr\u00e9stamo -->\r\n    <div class=\"cq-card\">\r\n      <div class=\"cq-card-title\">\r\n        <svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\r\n          <path d=\"M19 21v-2a4 4 0 0 0-4-4H9a4 4 0 0 0-4 4v2\"\/><circle cx=\"12\" cy=\"7\" r=\"4\"\/>\r\n        <\/svg>\r\n        <span>1. Informaci&oacute;n del Cliente y Pr&eacute;stamo<\/span>\r\n      <\/div>\r\n\r\n      <div class=\"cq-grid\">\r\n        \r\n        <!-- Fila 1: N\u00famero de Pr\u00e9stamo | Nombre Completo -->\r\n        <div class=\"cq-col-6\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"numPrestamo\">N&uacute;mero de Pr&eacute;stamo <span class=\"cq-req\">*<\/span><\/label>\r\n            <input id=\"numPrestamo\" name=\"numPrestamo\" class=\"cq-input\" type=\"text\" placeholder=\"Ej. 123456789\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"cq-col-6\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"nombreCompleto\">Nombre Completo <span class=\"cq-req\">*<\/span><\/label>\r\n            <input id=\"nombreCompleto\" name=\"nombreCompleto\" class=\"cq-input\" type=\"text\" placeholder=\"Ej. Juan P&eacute;rez Rodr&iacute;guez\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <!-- Fila 2: Tipo de Identificaci\u00f3n | N\u00famero de Identificaci\u00f3n -->\r\n        <div class=\"cq-col-6\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"tipoIdentificacion\">Tipo de Identificaci&oacute;n <span class=\"cq-req\">*<\/span><\/label>\r\n            <select name=\"tipoIdentificacion\" id=\"tipoIdentificacion\" class=\"cq-select\">\r\n              <option value=\"Identidad\" selected>Identidad<\/option>\r\n              <option value=\"Registro Tributario Nacional (RTN)\">Registro Tributario Nacional (RTN)<\/option>\r\n              <option value=\"Carnet de residente\">Carnet de residente<\/option>\r\n            <\/select>\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"cq-col-6\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"numIdentificacion\">N&uacute;mero de Identificaci&oacute;n <span class=\"cq-req\">*<\/span><\/label>\r\n            <input id=\"numIdentificacion\" name=\"numIdentificacion\" class=\"cq-input\" type=\"text\" placeholder=\"Ej. 0801-1990-12345\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <!-- Fila 3: Tu correo electr\u00f3nico | Tel\u00e9fono fijo -->\r\n        <div class=\"cq-col-6\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"correo\">Tu correo electr&oacute;nico <span class=\"cq-req\">*<\/span><\/label>\r\n            <input id=\"correo\" name=\"correo\" class=\"cq-input\" type=\"email\" placeholder=\"correo@ejemplo.com\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"cq-col-6\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"telefono\">Tel&eacute;fono fijo <span class=\"cq-opt\">(Opcional)<\/span><\/label>\r\n            <input id=\"telefono\" name=\"telefono\" class=\"cq-input\" type=\"tel\" placeholder=\"Ej. 2234-5678\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <!-- Fila 4: Celular -->\r\n        <div class=\"cq-col-6\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"celular\">Celular <span class=\"cq-req\">*<\/span><\/label>\r\n            <input id=\"celular\" name=\"celular\" class=\"cq-input\" type=\"tel\" placeholder=\"Ej. 9988-7766\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <!-- Fila 5: Direcci\u00f3n f\u00edsica para notificaciones -->\r\n        <div class=\"cq-col-12\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"direccion\">Direcci&oacute;n f&iacute;sica para notificaciones <span class=\"cq-opt\">(Opcional)<\/span><\/label>\r\n            <input id=\"direccion\" name=\"direccion\" class=\"cq-input\" type=\"text\" placeholder=\"Colonia, calle, bloque o n&uacute;mero de casa\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- TARJETA 2: Detalle del Reclamo -->\r\n    <div class=\"cq-card\">\r\n      <div class=\"cq-card-title\">\r\n        <svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\r\n          <path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"\/><polyline points=\"14 2 14 8 20 8\"\/><line x1=\"16\" y1=\"13\" x2=\"8\" y2=\"13\"\/><line x1=\"16\" y1=\"17\" x2=\"8\" y2=\"17\"\/><polyline points=\"10 9 9 9 8 9\"\/>\r\n        <\/svg>\r\n        <span>2. Detalle del Reclamo<\/span>\r\n      <\/div>\r\n\r\n      <div class=\"cq-grid\">\r\n        <!-- Fila 6: Seleccione el motivo de su reclamo -->\r\n        <div class=\"cq-col-12\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"motivoReclamo\">Seleccione el motivo de su reclamo <span class=\"cq-req\">*<\/span><\/label>\r\n            <select name=\"motivoReclamo\" id=\"motivoReclamo\" class=\"cq-select\">\r\n              <option value=\"\" disabled selected>-- Seleccione un motivo --<\/option>\r\n              <option value=\"Revisi\u00f3n de cargos aplicados\">Revisi&oacute;n de cargos aplicados<\/option>\r\n              <option value=\"Entrega de documentaci\u00f3n\">Entrega de documentaci&oacute;n<\/option>\r\n              <option value=\"Gestiones de cobros\">Gestiones de cobros<\/option>\r\n              <option value=\"Reporte en la Central de Informaci\u00f3n Crediticia (CIC)\">Reporte en la Central de Informaci&oacute;n Crediticia (CIC)<\/option>\r\n              <option value=\"Hoja de reclamaci\u00f3n CNBS\">Hoja de reclamaci&oacute;n CNBS<\/option>\r\n              <option value=\"Otros\">Otros<\/option>\r\n            <\/select>\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <!-- Fila 7: Descripci\u00f3n del reclamo -->\r\n        <div class=\"cq-col-12\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"descReclamo\">Descripci&oacute;n del reclamo <span class=\"cq-req\">*<\/span><\/label>\r\n            <textarea rows=\"5\" id=\"descReclamo\" name=\"descReclamo\" class=\"cq-textarea\" placeholder=\"Describa con detalle los hechos ocurridos, fechas y cualquier informaci&oacute;n relevante...\"><\/textarea>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- TARJETA 3: Carga de Documentos -->\r\n    <div class=\"cq-card\">\r\n      <div class=\"cq-card-title\">\r\n        <svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\r\n          <path d=\"M21.44 11.05l-9.19 9.19a6 6 0 0 1-8.49-8.49l9.19-9.19a4 4 0 0 1 5.66 5.66l-9.2 9.19a2 2 0 0 1-2.83-2.83l8.49-8.48\"\/>\r\n        <\/svg>\r\n        <span>3. Carga de Documentos<\/span>\r\n      <\/div>\r\n\r\n      <div class=\"cq-upload-header\">\r\n        <p>Formatos permitidos: <strong>PDF, JPG, PNG<\/strong>. Tama&ntilde;o m&aacute;ximo permitido: <strong>10 MB<\/strong> por archivo.<\/p>\r\n      <\/div>\r\n\r\n      <div class=\"cq-upload-grid\">\r\n        \r\n        <!-- Documento de Identidad (Obligatorio) -->\r\n        <div class=\"cq-upload-box\" id=\"box-docIdentidad\">\r\n          <input type=\"file\" class=\"cq-file-input\" name=\"docIdentidad\" id=\"docIdentidad\" accept=\".pdf,image\/png,image\/jpeg,image\/jpg\" onchange=\"cqHandleFileChange(this)\">\r\n          <span class=\"cq-upload-badge cq-badge-required\">Obligatorio<\/span>\r\n          <div class=\"cq-upload-icon\">\r\n            <svg width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\r\n              <rect x=\"3\" y=\"4\" width=\"18\" height=\"16\" rx=\"2\"\/><circle cx=\"9\" cy=\"10\" r=\"2\"\/><line x1=\"15\" y1=\"8\" x2=\"17\" y2=\"8\"\/><line x1=\"15\" y1=\"12\" x2=\"17\" y2=\"12\"\/><line x1=\"7\" y1=\"16\" x2=\"17\" y2=\"16\"\/>\r\n            <\/svg>\r\n          <\/div>\r\n          <div class=\"cq-upload-title\">Documento de Identidad<\/div>\r\n          <p class=\"cq-upload-subtitle\">Obligatorio: Frente y Reverso del mismo<\/p>\r\n          <div class=\"cq-file-info\" id=\"info-docIdentidad\"><\/div>\r\n        <\/div>\r\n\r\n        <!-- Comprobante de representaci\u00f3n (Opcional) -->\r\n        <div class=\"cq-upload-box\" id=\"box-docComprobante\">\r\n          <input type=\"file\" class=\"cq-file-input\" name=\"docComprobante\" id=\"docComprobante\" accept=\".pdf,image\/png,image\/jpeg,image\/jpg\" onchange=\"cqHandleFileChange(this)\">\r\n          <span class=\"cq-upload-badge cq-badge-optional\">Opcional<\/span>\r\n          <div class=\"cq-upload-icon\">\r\n            <svg width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\r\n              <path d=\"M16 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2\"\/><circle cx=\"8.5\" cy=\"7\" r=\"4\"\/><line x1=\"20\" y1=\"8\" x2=\"20\" y2=\"14\"\/><line x1=\"23\" y1=\"11\" x2=\"17\" y2=\"11\"\/>\r\n            <\/svg>\r\n          <\/div>\r\n          <div class=\"cq-upload-title\">Comprobante de representaci&oacute;n<\/div>\r\n          <p class=\"cq-upload-subtitle\">Aplica en caso que no sea el titular del producto<\/p>\r\n          <div class=\"cq-file-info\" id=\"info-docComprobante\"><\/div>\r\n        <\/div>\r\n\r\n        <!-- Documento de Soporte de reclamo (Opcional) -->\r\n        <div class=\"cq-upload-box\" id=\"box-docSoporte\">\r\n          <input type=\"file\" class=\"cq-file-input\" name=\"docSoporte\" id=\"docSoporte\" accept=\".pdf,image\/png,image\/jpeg,image\/jpg\" onchange=\"cqHandleFileChange(this)\">\r\n          <span class=\"cq-upload-badge cq-badge-optional\">Opcional<\/span>\r\n          <div class=\"cq-upload-icon\">\r\n            <svg width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\r\n              <path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"\/><polyline points=\"14 2 14 8 20 8\"\/><line x1=\"12\" y1=\"18\" x2=\"12\" y2=\"12\"\/><line x1=\"9\" y1=\"15\" x2=\"15\" y2=\"15\"\/>\r\n            <\/svg>\r\n          <\/div>\r\n          <div class=\"cq-upload-title\">Documento de Soporte de reclamo<\/div>\r\n          <p class=\"cq-upload-subtitle\">Comprobantes, recibos o estados de cuenta<\/p>\r\n          <div class=\"cq-file-info\" id=\"info-docSoporte\"><\/div>\r\n        <\/div>\r\n\r\n        <!-- Hoja de reclamaci\u00f3n CNBS (Opcional) -->\r\n        <div class=\"cq-upload-box\" id=\"box-hojaReclamacion\">\r\n          <input type=\"file\" class=\"cq-file-input\" name=\"hojaReclamacion\" id=\"hojaReclamacion\" accept=\".pdf,image\/png,image\/jpeg,image\/jpg\" onchange=\"cqHandleFileChange(this)\">\r\n          <span class=\"cq-upload-badge cq-badge-optional\">Opcional<\/span>\r\n          <div class=\"cq-upload-icon\">\r\n            <svg width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\r\n              <path d=\"M22 19a2 2 0 0 1-2 2H4a2 2 0 0 1-2-2V5a2 2 0 0 1 2-2h5l2 3h9a2 2 0 0 1 2 2z\"\/>\r\n            <\/svg>\r\n          <\/div>\r\n          <div class=\"cq-upload-title\">Hoja de reclamaci&oacute;n CNBS<\/div>\r\n          <p class=\"cq-upload-subtitle\">Formulario oficial de reclamaci&oacute;n CNBS<\/p>\r\n          <div class=\"cq-file-info\" id=\"info-hojaReclamacion\"><\/div>\r\n        <\/div>\r\n\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- T\u00e9rminos y Condiciones -->\r\n    <div class=\"cq-terms-container\">\r\n      <input type=\"checkbox\" name=\"aceptar_term\" id=\"aceptar_term\" class=\"cq-checkbox\">\r\n      <label for=\"aceptar_term\" class=\"cq-terms-label\">\r\n        Acepto los t&eacute;rminos, condiciones y la pol&iacute;tica de tratamiento de datos personales para la gesti&oacute;n y resoluci&oacute;n de esta solicitud.\r\n      <\/label>\r\n    <\/div>\r\n\r\n    <!-- Botones de Acci\u00f3n -->\r\n    <div class=\"cq-actions\">\r\n      <!-- Bot\u00f3n Limpiar -->\r\n      <button type=\"button\" id=\"btnResetForm\" class=\"cq-btn-reset\" onclick=\"cqLimpiarFormulario()\">\r\n        <svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\r\n          <polyline points=\"1 4 1 10 7 10\"\/><polyline points=\"23 20 23 14 17 14\"\/>\r\n          <path d=\"M20.49 9A9 9 0 0 0 5.64 5.64L1 10m22 4l-4.64 4.36A9 9 0 0 1 3.51 15\"\/>\r\n        <\/svg>\r\n        <span>Limpiar Formulario<\/span>\r\n      <\/button>\r\n\r\n      <!-- Bot\u00f3n Enviar -->\r\n      <button type=\"button\" id=\"sendQueja\" class=\"cq-btn-submit\" onclick=\"solicitarEnvio()\">\r\n        <svg class=\"cq-spinner\" id=\"btn-spinner\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\">\r\n          <circle cx=\"12\" cy=\"12\" r=\"10\" stroke-opacity=\"0.25\"\/><path d=\"M12 2a10 10 0 0 1 10 10\"\/>\r\n        <\/svg>\r\n        <svg id=\"btn-icon\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\r\n          <line x1=\"22\" y1=\"2\" x2=\"11\" y2=\"13\"\/><polygon points=\"22 2 15 22 11 13 2 9 22 2\"\/>\r\n        <\/svg>\r\n        <span id=\"btn-text\">Enviar Reclamo<\/span>\r\n      <\/button>\r\n    <\/div>\r\n\r\n  <\/form>\r\n<\/div>\r\n\r\n<!-- ==========================================================================\r\n     L\u00f3gica JavaScript (Compatible con jQuery de WordPress y UXBlocks)\r\n     ========================================================================== -->\r\n<script>\r\n(function() {\r\n  \/\/ Asegurar disponibilidad de jQuery\r\n  function cqInit() {\r\n    var $ = window.jQuery;\r\n    if (!$) {\r\n      setTimeout(cqInit, 50);\r\n      return;\r\n    }\r\n\r\n    \/\/ Limpiar clases de error en foco\r\n    $(document).on('input change', '.cq-input, .cq-select, .cq-textarea', function() {\r\n      $(this).removeClass('cq-is-invalid');\r\n    });\r\n  }\r\n\r\n  if (document.readyState === 'loading') {\r\n    document.addEventListener('DOMContentLoaded', cqInit);\r\n  } else {\r\n    cqInit();\r\n  }\r\n})();\r\n\r\n\/\/ Notificaci\u00f3n compatible (SweetAlert2 con fallback)\r\nfunction cqNotify(icon, title, text) {\r\n  if (typeof Swal !== 'undefined') {\r\n    Swal.fire({\r\n      icon: icon,\r\n      title: title,\r\n      text: text,\r\n      confirmButtonColor: '#d0151a'\r\n    });\r\n  } else {\r\n    alert(title + \"\\n\\n\" + text);\r\n  }\r\n}\r\n\r\n\/\/ Manejador visual de carga de archivos\r\nfunction cqHandleFileChange(input) {\r\n  try {\r\n    if (!input || !input.id) return;\r\n    var id = input.id;\r\n    var box = document.getElementById('box-' + id);\r\n    var info = document.getElementById('info-' + id);\r\n    if (!box || !info) return;\r\n\r\n    if (input.files && input.files.length > 0) {\r\n      var file = input.files[0];\r\n      \r\n      \/\/ Validar tama\u00f1o m\u00e1ximo (10 MB)\r\n      var maxBytes = 10 * 1024 * 1024;\r\n      if (file.size > maxBytes) {\r\n        cqNotify('warning', 'Archivo muy grande', 'El archivo \"' + file.name + '\" supera el l\u00edmite de 10 MB.');\r\n        input.value = '';\r\n        box.classList.remove('has-file');\r\n        info.innerHTML = '';\r\n        return;\r\n      }\r\n\r\n      \/\/ Validar extensiones permitidas\r\n      var ext = file.name.split('.').pop().toLowerCase();\r\n      var allowed = ['pdf', 'jpg', 'jpeg', 'png'];\r\n      if (allowed.indexOf(ext) === -1) {\r\n        cqNotify('warning', 'Formato no permitido', 'Solo se admiten documentos en formato PDF, JPG o PNG.');\r\n        input.value = '';\r\n        box.classList.remove('has-file');\r\n        info.innerHTML = '';\r\n        return;\r\n      }\r\n\r\n      \/\/ Formatear tama\u00f1o\r\n      var sizeText = (file.size \/ (1024 * 1024)).toFixed(1) + ' MB';\r\n      if (file.size < 1024 * 1024) {\r\n        sizeText = Math.round(file.size \/ 1024) + ' KB';\r\n      }\r\n\r\n      box.classList.add('has-file');\r\n      info.innerHTML = '&#10004; ' + file.name + ' (' + sizeText + ') <button type=\"button\" class=\"cq-file-remove-btn\" onclick=\"cqRemoverArchivo(event, \\'' + id + '\\')\" title=\"Quitar archivo\">&times;<\/button>';\r\n    } else {\r\n      box.classList.remove('has-file');\r\n      info.innerHTML = '';\r\n    }\r\n  } catch (err) {\r\n    console.error('Error al cargar archivo:', err);\r\n  }\r\n}\r\n\r\n\/\/ Remover archivo seleccionado de una tarjeta\r\nfunction cqRemoverArchivo(e, id) {\r\n  if (e) {\r\n    e.stopPropagation();\r\n    e.preventDefault();\r\n  }\r\n  var input = document.getElementById(id);\r\n  var box = document.getElementById('box-' + id);\r\n  var info = document.getElementById('info-' + id);\r\n  if (input) input.value = '';\r\n  if (box) box.classList.remove('has-file');\r\n  if (info) info.innerHTML = '';\r\n}\r\n\r\n\/\/ Limpiar formulario completo\r\nfunction cqLimpiarFormulario() {\r\n  function resetAll() {\r\n    var form = document.getElementById('formQuejasHN');\r\n    if (form) form.reset();\r\n    \r\n    \/\/ Resetear tarjetas de subida de archivos\r\n    var fileIds = ['docIdentidad', 'docComprobante', 'docSoporte', 'hojaReclamacion'];\r\n    fileIds.forEach(function(id) {\r\n      cqRemoverArchivo(null, id);\r\n    });\r\n\r\n    \/\/ Remover marcas de error\r\n    if (window.jQuery) {\r\n      window.jQuery('.cq-is-invalid').removeClass('cq-is-invalid');\r\n    }\r\n  }\r\n\r\n  if (typeof Swal !== 'undefined') {\r\n    Swal.fire({\r\n      title: '\u00bfLimpiar formulario?',\r\n      text: 'Se borrar\u00e1n todos los datos ingresados.',\r\n      icon: 'question',\r\n      showCancelButton: true,\r\n      confirmButtonColor: '#d0151a',\r\n      cancelButtonColor: '#64748b',\r\n      confirmButtonText: 'S\u00ed, limpiar',\r\n      cancelButtonText: 'Cancelar'\r\n    }).then(function(result) {\r\n      if (result.isConfirmed) {\r\n        resetAll();\r\n      }\r\n    });\r\n  } else {\r\n    if (confirm('\u00bfDesea limpiar todos los campos del formulario?')) {\r\n      resetAll();\r\n    }\r\n  }\r\n}\r\n\r\n\/\/ Validaci\u00f3n integral de datos\r\nfunction validarDatos() {\r\n  var $ = window.jQuery;\r\n  if (!$) return false;\r\n\r\n  var numPrestamo = $.trim($(\"#numPrestamo\").val());\r\n  var nombreCompleto = $.trim($(\"#nombreCompleto\").val());\r\n  var tipoIdentificacion = $.trim($(\"#tipoIdentificacion\").val());\r\n  var numIdentificacion = $.trim($(\"#numIdentificacion\").val());\r\n  var correo = $.trim($(\"#correo\").val());\r\n  var telefono = $.trim($(\"#telefono\").val());\r\n  var celular = $.trim($(\"#celular\").val());\r\n  var direccion = $.trim($(\"#direccion\").val());\r\n  var motivoReclamo = $.trim($(\"#motivoReclamo\").val());\r\n  var descReclamo = $.trim($(\"#descReclamo\").val());\r\n\r\n  var docIdentidadInput = $(\"#docIdentidad\")[0];\r\n  var docIdentidad = (docIdentidadInput && docIdentidadInput.files) ? docIdentidadInput.files[0] : null;\r\n\r\n  var docComprobanteInput = $(\"#docComprobante\")[0];\r\n  var docComprobante = (docComprobanteInput && docComprobanteInput.files) ? docComprobanteInput.files[0] : null;\r\n\r\n  var docSoporteInput = $(\"#docSoporte\")[0];\r\n  var docSoporte = (docSoporteInput && docSoporteInput.files) ? docSoporteInput.files[0] : null;\r\n\r\n  var hojaReclamacionInput = $(\"#hojaReclamacion\")[0];\r\n  var hojaReclamacion = (hojaReclamacionInput && 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cqNotify(\"info\", \"Campo Requerido\", \"Por favor ingrese su n\u00famero de identificaci\u00f3n.\");\r\n    return false;\r\n  }\r\n\r\n  \/\/ Validaci\u00f3n de Correo Electr\u00f3nico\r\n  var emailRegex = \/^[^\\s@]+@[^\\s@]+\\.[^\\s@]+$\/;\r\n  if (correo === \"\") {\r\n    $(\"#correo\").addClass(\"cq-is-invalid\").focus();\r\n    cqNotify(\"info\", \"Campo Requerido\", \"Por favor ingrese su correo electr\u00f3nico.\");\r\n    return false;\r\n  } else if (!emailRegex.test(correo)) {\r\n    $(\"#correo\").addClass(\"cq-is-invalid\").focus();\r\n    cqNotify(\"warning\", \"Correo Inv\u00e1lido\", \"Por favor ingrese un correo electr\u00f3nico v\u00e1lido (ejemplo: usuario@correo.com).\");\r\n    return false;\r\n  }\r\n\r\n  if (celular === \"\") {\r\n    $(\"#celular\").addClass(\"cq-is-invalid\").focus();\r\n    cqNotify(\"info\", \"Campo Requerido\", \"Por favor ingrese su n\u00famero de celular.\");\r\n    return false;\r\n  }\r\n\r\n  if (motivoReclamo === \"\") {\r\n    $(\"#motivoReclamo\").addClass(\"cq-is-invalid\").focus();\r\n    cqNotify(\"info\", \"Campo Requerido\", \"Por favor seleccione el motivo de su reclamo.\");\r\n    return false;\r\n  }\r\n\r\n  if (descReclamo === \"\") {\r\n    $(\"#descReclamo\").addClass(\"cq-is-invalid\").focus();\r\n    cqNotify(\"info\", \"Campo Requerido\", \"Por favor describa los detalles de su reclamo.\");\r\n    return false;\r\n  }\r\n\r\n  \/\/ Documento de identidad obligatorio\r\n  if (!docIdentidad) {\r\n    $(\"#box-docIdentidad\").addClass(\"cq-is-invalid\");\r\n    cqNotify(\"info\", \"Documento Obligatorio\", \"Debe adjuntar su documento de identidad (frente y reverso).\");\r\n    return false;\r\n  }\r\n\r\n  \/\/ Aceptaci\u00f3n de t\u00e9rminos\r\n  if (!aceptarTerm) {\r\n    cqNotify(\"info\", \"T\u00e9rminos y Condiciones\", \"Debe aceptar los t\u00e9rminos, condiciones y la pol\u00edtica de tratamiento de datos personales.\");\r\n    return false;\r\n  }\r\n\r\n  return {\r\n    numPrestamo: 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return;\r\n\r\n  var $btn = $(\"#sendQueja\");\r\n  var $btnSpinner = $(\"#btn-spinner\");\r\n  var $btnIcon = $(\"#btn-icon\");\r\n  var $btnText = $(\"#btn-text\");\r\n\r\n  \/\/ Activar estado de carga\r\n  $btn.prop(\"disabled\", true);\r\n  $btnSpinner.show();\r\n  $btnIcon.hide();\r\n  $btnText.text(\"Enviando...\");\r\n\r\n  var textoReclamo = \"Sugerencia \/ Reclamo realizada por: \" + validParams.nombreCompleto \r\n    + \" | \\n Con n\u00famero de pr\u00e9stamo: \" + validParams.numPrestamo \r\n    + \" | \\n Tipo de identificaci\u00f3n: \" + validParams.tipoIdentificacion \r\n    + \" | \\n N\u00famero de identificaci\u00f3n: \" + validParams.numIdentificacion \r\n    + \" | \\n Correo electr\u00f3nico: \" + validParams.correo \r\n    + \" | \\n Tel\u00e9fono fijo: \" + (validParams.telefono || \"No proporcionado\") \r\n    + \" | \\n Celular: \" + validParams.celular \r\n    + \" | \\n Direcci\u00f3n: \" + (validParams.direccion || \"No proporcionada\") \r\n    + \" | \\n Motivo de reclamo: \" + validParams.motivoReclamo \r\n    + \" | \\n Descripci\u00f3n del reclamo: \" + validParams.descReclamo;\r\n\r\n  var formData = new FormData();\r\n  formData.append(\"method\", \"sugerencia_reclamo_hn\");\r\n  formData.append(\"ipsPais\", \"HN\");\r\n  formData.append(\"ipsTextoReclamo\", textoReclamo);\r\n\r\n  if (validParams.docIdentidad) {\r\n    formData.append(\"adjunto1\", validParams.docIdentidad);\r\n  }\r\n  if (validParams.docComprobante) {\r\n    formData.append(\"adjunto2\", validParams.docComprobante);\r\n  }\r\n  if (validParams.docSoporte) {\r\n    formData.append(\"adjunto3\", validParams.docSoporte);\r\n  }\r\n  if (validParams.hojaReclamacion) {\r\n    formData.append(\"adjunto4\", validParams.hojaReclamacion);\r\n  }\r\n\r\n  $.ajax({\r\n    url: \"https:\/\/crediq.com\/wp-content\/themes\/flatsome\/commons\/AttachmentsMailer.php\",\r\n    type: \"POST\",\r\n    data: formData,\r\n    processData: false,\r\n    contentType: false,\r\n    timeout: 60000,\r\n    success: function(response) {\r\n      if (typeof response === \"string\" && response.indexOf(\"SUCCESS\") !== -1) {\r\n        if (typeof Swal !== \"undefined\") {\r\n          Swal.fire({\r\n            icon: \"success\",\r\n            title: \"Reclamo Enviado\",\r\n            text: \"Su reclamo ha sido enviado con \u00e9xito. 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Por favor verifique su conexi\u00f3n e intente nuevamente.\");\r\n    },\r\n    complete: function() {\r\n      \/\/ Restaurar estado del bot\u00f3n\r\n      $btn.prop(\"disabled\", false);\r\n      $btnSpinner.hide();\r\n      $btnIcon.show();\r\n      $btnText.text(\"Enviar Reclamo\");\r\n    }\r\n  });\r\n}\r\n<\/script>\r\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-505822819\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3><strong>Reclamaci\u00f3n CNBS<\/strong><\/h3>\n<p>En caso requiera presentar un reclamo CNBS <strong>favor descargar la Hoja de reclamaci\u00f3n CNBS<\/strong>. Deber\u00e1 desplegar el formato adjunto llamado \u201cHoja de Reclamaci\u00f3n\u201d y llenar el siguiente formulario.<\/p>\n<p>&nbsp;<\/p>\n<a href=\"https:\/\/crediq.com\/hn\/wp-content\/uploads\/sites\/4\/2023\/06\/Hoja-de-Reclamacion-Editable-2-1.pdf\" class=\"button primary is-outline\" style=\"border-radius:99px;\">\n\t\t<span>descargar hoja de reclamaci\u00f3n cnbs<\/span>\n\t<i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/a>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_acf_changed":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-4438","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Quejas y Reclamos - 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