{"id":3634,"date":"2022-09-08T14:13:34","date_gmt":"2022-09-08T14:13:34","guid":{"rendered":"https:\/\/demo2.loces.dev\/ni\/?page_id=3634"},"modified":"2025-09-10T22:15:28","modified_gmt":"2025-09-10T22:15:28","slug":"quejas-y-reclamos","status":"publish","type":"page","link":"https:\/\/crediq.com\/ni\/quejas-y-reclamos\/","title":{"rendered":"Quejas y Reclamos"},"content":{"rendered":"\n\t<div id=\"text-2918510563\" class=\"text show-for-medium\">\n\t\t\n\n<script src=\"https:\/\/cqdigital.loces.dev\/wp-content\/themes\/digitaltheme\/libraries\/jquery.js\"><\/script>\n<br>\n<script src=\"https:\/\/ajax.googleapis.com\/ajax\/libs\/jquery\/3.5.1\/jquery.min.js\"><\/script>\n<br>\n<script src=\"\/\/cdn.jsdelivr.net\/npm\/sweetalert2@11\"><\/script>\n<style>\n    .file-input-group {\n        color: white;\n    }\n    .file-input-group p {\n        color: gray;\n    }\n    .cq-input-file::-webkit-file-upload-button {\n        visibility: hidden;\n    }\n    .cq-input-file:nth-child(2) {\n        visibility: hidden;\n        display: none;\n    }\n    .cq-input-file::before {\n        content: \"Cargar\";\n        display: inline-block;\n        background-color: #196ab8;\n        color: white;\n        border: 1px solid #999;\n        border-radius: 10px;\n        border-color: none !important;\n        padding: 5px 8px;\n        outline: none;\n        white-space: nowrap;\n        -webkit-user-select: none;\n        cursor: pointer;\n    }\n    .cq-input-file:hover::before {\n        border-color: black;\n    }\n    .cq-input-file:active::before {\n        background-color: #196ab8;\n    }\n    .col,\n    .gallery-item,\n    .columns {\n        padding: 0 15px 15px !important;\n    }\n    \n    #cq-loader {\n      position: fixed;\n      top: 0;\n      bottom: 0;\n      left: 0;\n      right: 0;\n      background-color: rgb(0 0 0 \/ 45%);\n      z-index: 10000;\n      display: flex;\n      align-items: center;\n      justify-content: center;\n    }\n    #cq-loader > img {\n      max-width: 75px;\n      width: 100%;\n      height: auto;\n    }\n<\/style>\n\t\t\t<\/div>\n\t\n\n  <div class=\"banner has-hover\" id=\"banner-1825570604\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"400\" src=\"https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/3333.png\" class=\"bg attachment-original size-original\" alt=\"\" \/>                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n\n        <\/div>\n      <\/div>\n\n              <div class=\"height-fix is-invisible\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"400\" src=\"https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/3333.png\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/3333.png 1920w, https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/3333-300x63.png 300w, https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/3333-1024x213.png 1024w, https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/3333-768x160.png 768w, https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/3333-1536x320.png 1536w, https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/3333-600x125.png 600w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/div>\n            \n<style>\n#banner-1825570604 {\n  background-color: rgb(255,255,255);\n}\n<\/style>\n  <\/div>\n\n\n<div class=\"row\"  id=\"row-1928487765\">\n\n\n\t<div id=\"col-1197604581\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255,255,255);\" >\n\t\t\t\n\t\t\t\n\n<p style=\"text-align: center;\">\n    Si necesitas atenci\u00f3n personalizada, puedes ponerte en contacto con nosotros<br \/>\n    aqu\u00ed.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1197604581 > .col-inner {\n  margin: 0px 0px -25px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-2128803418\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-2128803418 {\n  padding-top: 25px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-753212060\">\n\n\n\t<div id=\"col-1676308733\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3><span data-text-color=\"primary\">Procedimientos para presentaci\u00f3n de Reclamos<\/span><br \/><\/h3>\n<p>Procedimientos para presentaci\u00f3n de Reclamos:<\/p>\n<div class=\"row row-dashed\"  id=\"row-890196665\">\n\n\n\t<div id=\"col-478808765\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 117px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/Mesa-de-trabajo-1-copia-9.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3><span data-text-color=\"primary\">Paso 1<\/span><\/h3>\n<p>\n    En Credi Q Inversiones Nicaragua usted puede manifestar su consulta, queja o<br \/>\n    reclamo a trav\u00e9s de: visita a casa matriz, correo electr\u00f3nico y p\u00e1gina web.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1467281069\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 117px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/Mesa-de-trabajo-1-copia-10.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3><span data-text-color=\"primary\">Paso 2<\/span><\/h3>\n<p>\n    El encargado de atender quejas y reclamos recepciona el caso y registra la<br \/>\n    informaci\u00f3n en el sistema y genera el c\u00f3digo \u00fanico de gesti\u00f3n.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-143958881\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 117px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/Mesa-de-trabajo-1-copia-11.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3><span data-text-color=\"primary\">Paso 3<\/span><\/h3>\n<p>\n    Se indica al cliente el c\u00f3digo \u00fanico de gesti\u00f3n asignado a su queja o reclamo.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row row-dashed\"  id=\"row-706786401\">\n\n\n\t<div id=\"col-477717973\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 117px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/Mesa-de-trabajo-1-copia-12.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3><span data-text-color=\"primary\">Paso 4<\/span><\/h3>\n<p>\n    Revisi\u00f3n e investigaci\u00f3n del caso y documentaci\u00f3n, para brindar una respuesta.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1505619846\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 117px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/Mesa-de-trabajo-1-copia-13.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3><span data-text-color=\"primary\">Paso 5<\/span><\/h3>\n<p>\n    Por normativa de CONAMI, Credi Q Inversiones Nicaragua tiene un plazo de 7<br \/>\n    d\u00edas h\u00e1biles para brindar una respuesta. En caso de excepciones se tendr\u00e1 un<br \/>\n    plazo adicional de 5 d\u00edas h\u00e1biles, notificado al cliente.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-526959132\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 117px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/Mesa-de-trabajo-1-copia-14.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3><span data-text-color=\"primary\">Paso 6<\/span><\/h3>\n<p>\n    Si el usuario no recibe respuesta a su reclamo en un plazo m\u00e1ximo de doce (12)<br \/>\n    d\u00edas h\u00e1biles, puede recurrir al Presidente Ejecutivo de la CONAMI, dentro de<br \/>\n    los 30 d\u00edas calendario siguientes a partir del vencimiento del plazo para<br \/>\n    emitir respuestas.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-1889953925\">\n\n\n\t<div id=\"col-1527369895\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3><span data-text-color=\"primary\">Motivos de Reclamo<\/span><\/h3>\n<div>\n    En Credi Q Inversiones Nicaragua puede presentar su reclamo refiri\u00e9ndose,<br \/>\n    entre otros y sin que sea limitativo, a los siguientes supuestos:\n<\/div>\n<div>&nbsp;<\/div>\n<div>\n<ul>\n<li>Revisi\u00f3n de cargos aplicados<\/li>\n<li>Entrega de contrato y otros documentos<\/li>\n<li>Cobranza<\/li>\n<li>Actualizaci\u00f3n de Informaci\u00f3n en Central de Riesgos&nbsp;Privada (CRP)<\/li>\n<li>Falsedad ideol\u00f3gica<\/li>\n<li>Otros<\/li>\n<\/ul>\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" style=\"max-width:1080px;height:1px;background-color:rgb(221, 221, 221);\"><\/div><\/div>\n\n<div class=\"row\"  id=\"row-1025013119\">\n\n\n\t<div id=\"col-596961140\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-31517674\" class=\"text\">\n\t\t\n\n<h3><span data-text-color=\"primary\">Quejas y Reclamos<\/span><\/h3>\n<p>\n    En esta subsecci\u00f3n usuario podr\u00e1 agregar sus datos personales, motivo y descripci\u00f3n del asunto, por lo cual se proponen los siguientes datos:\n<\/p>\n\t\t\n<style>\n#text-31517674 {\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"text-3668644419\" class=\"text\">\n\t\t\n\n<p>Medios para interponer reclamos, quejas y consultas:<\/p>\n\t\t\n<style>\n#text-3668644419 {\n  font-size: 1.2rem;\n  text-align: center;\n  color: #1769b7;\n}\n#text-3668644419 > * {\n  color: #1769b7;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row align-center\"  id=\"row-324395731\">\n\n\n\t<div id=\"col-1536763802\" class=\"col medium-3 small-6 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 113px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/333.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-1157404502\" class=\"text\">\n\t\t\n\n<h3><span data-text-color=\"primary\">Casa Matriz<\/span><\/h3>\n<p>Sem\u00e1foros del Club Terraza 250mts al este, Managua, Nicaragua.<\/p>\n\t\t\n<style>\n#text-1157404502 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-506831677\" class=\"col medium-3 small-6 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 113px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/4444.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-2730622286\" class=\"text\">\n\t\t\n\n<h3><span data-text-color=\"primary\">Correo Electr\u00f3nico<\/span><\/h3>\n<p><a href=\"mailto:atencion.usuarios@crediq.com\" target=\"_blank\" rel=\"noopener\">atencion.usuarios@crediq.com<\/a><\/p>\n\t\t\n<style>\n#text-2730622286 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-91671199\" class=\"col medium-3 small-6 large-3\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 113px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/Mesa-de-trabajo-1-copia-8.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-3764465843\" class=\"text\">\n\t\t\n\n<h3><span data-text-color=\"primary\">Registro Web<\/span><\/h3>\n\t\t\n<style>\n#text-3764465843 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"text-143637371\" class=\"text\">\n\t\t\n\n<p>Registro de Reclamos y Quejas:<\/p>\n\t\t\n<style>\n#text-143637371 {\n  font-size: 1.2rem;\n  text-align: center;\n  color: #1769b7;\n}\n#text-143637371 > * {\n  color: #1769b7;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1690172845\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1690172845 {\n  padding-top: 25px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"container\" style=\"padding: 0px 10%;\">\n<div id=\"cq-loader\" class=\"hidden\">\n        <img decoding=\"async\" src=\"https:\/\/digital.crediq.com\/wp-content\/themes\/digitaltheme\/images\/loading.gif\">\n     <\/div>\n<form id=\"id-form\" method=\"post\">\n<div class=\"row row-medium\">\n<div class=\"col medium-12 small-12 large-12\">\n<div class=\"row\">\n<div class=\"col medium-12 small-6 large-6\">\n                        <input id=\"codCliente\" name=\"codCliente\" type=\"text\" placeholder=\"N\u00famero de pr\u00e9stamo\">\n                    <\/div>\n<\/p><\/div>\n<div class=\"row\">\n<div class=\"col medium-12 small-6 large-6\">\n                        <input id=\"firstname\" name=\"primerNombre\" type=\"text\" placeholder=\"Primer Nombre\">\n                    <\/div>\n<div class=\"col medium-12 small-6 large-6\">\n                        <input id=\"firstname-2\" name=\"segundoNombre\" type=\"text\" placeholder=\"Segundo Nombre\">\n                    <\/div>\n<\/p><\/div>\n<div class=\"row\">\n<div class=\"col medium-12 small-6 large-6\">\n                        <input id=\"lastname\" name=\"primerApellido\" type=\"text\" placeholder=\"Primer Apellido\">\n                    <\/div>\n<div class=\"col medium-12 small-6 large-6\">\n                        <input id=\"lastname-2\" name=\"segundoApellido\" type=\"text\" placeholder=\"Segundo Apellido\">\n                    <\/div>\n<\/p><\/div>\n<div class=\"row\">\n<div class=\"col medium-12 small-4 large-4\">\n                        <select name=\"tipoDoc\" id=\"typeDocument\"><option value=\"cedula\" selected=\"\">C\u00e9dula de identificaci\u00f3n<\/option><option value=\"ruc\">RUC<\/option><option value=\"res\">C\u00e9dula residencia<\/option><\/select>\n                    <\/div>\n<div class=\"col medium-12 small-4 large-4\">\n                        <input id=\"docNum\" name=\"numDoc\" type=\"text\" placeholder=\"N\u00famero de identificaci\u00f3n\">\n                    <\/div>\n<div class=\"col medium-12 small-4 large-4\">\n                        <input id=\"email\" name=\"correo\" type=\"text\" placeholder=\"Correo electr\u00f3nico\">\n                    <\/div>\n<\/p><\/div>\n<div class=\"row\">\n<div class=\"col medium-12 small-6 large-6\">\n                        <input id=\"tel\" name=\"tel\" type=\"text\" placeholder=\"Tel\u00e9fono Fijo\">\n                    <\/div>\n<div class=\"col medium-12 small-6 large-6\">\n                        <input id=\"cel\" name=\"cel\" type=\"text\" placeholder=\"Tel\u00e9fono celular\">\n                    <\/div>\n<\/p><\/div>\n<div class=\"row\">\n<div class=\"col medium-12 small-12 large-12\">\n                        <input id=\"address\" name=\"direccion\" type=\"text\" placeholder=\"Direcci\u00f3n f\u00edsica para notificaciones\">\n                    <\/div>\n<\/p><\/div>\n<div class=\"row\">\n<div class=\"col medium-12 small-4 large-4\">\n                        <select name=\"motivoOpcion\" id=\"reason\"><option value=\"0\" selected=\"\">Seleccione el motivo de reclamo<\/option><option value=\"Revisi\u00f3n de cargos aplicados\">Revisi\u00f3n de cargos aplicados<\/option><option value=\"Entrega de contrato y otros documentos\">Entrega de contrato y otros documentos<\/option><option value=\"Cobranza\">Cobranza<\/option><option value=\"Actualizaci\u00f3n de Informaci\u00f3n en Central de Riesgos Privada (CRP)\">Actualizaci\u00f3n de Informaci\u00f3n en Central de Riesgos Privada (CRP)<\/option><option value=\"Falsedad ideol\u00f3gica\">Falsedad ideol\u00f3gica<\/option><option value=\"Otros\">Otros<\/option><\/select>\n                    <\/div>\n<div class=\"col medium-12 small-4 large-4\">\n                        <input id=\"lugar\" name=\"lugar\" type=\"text\" placeholder=\"Lugar del evento\">\n                    <\/div>\n<div class=\"col medium-12 small-4 large-4\">\n                        <input id=\"date\" name=\"fecha\" type=\"date\" placeholder=\"Fecha del evento\">\n                    <\/div>\n<\/p><\/div>\n<div class=\"row\">\n<div class=\"col medium-12 small-12 large-12\">\n                        <textarea id=\"reasonDesc\" name=\"motivoReclamo\" rows=\"6\" type=\"text\" placeholder=\"Descripci\u00f3n del reclamo\"><\/textarea>\n                    <\/div>\n<\/p><\/div>\n<div class=\"row\">\n<div class=\"col medium-12 small-12 large-12\">\n<h1>Carga de documentos<\/h1>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"row\">\n<div class=\"col medium-12 small-12 large-12\" style=\"display: flex; flex-wrap: wrap; justify-content: space-between; gap: 10px;\">\n<div class=\"file-input-group\" style=\"flex: 1; min-width: 200px;\">\n      <input type=\"file\" class=\"cq-input-file\" name=\"dui_fr\" id=\"identidadDoc\" multiple=\"\"><\/p>\n<h5>Documento de identidad<\/h5>\n<p>(Documento obligatorio &#8211; Frente y Reverso).<\/p>\n<p>      <span class=\"file-status\" id=\"status-identidadDoc\" style=\"color: #1769b7; display: none;\">\u2713<\/span>\n    <\/div>\n<div class=\"file-input-group\" style=\"flex: 1; min-width: 200px;\">\n      <input type=\"file\" class=\"cq-input-file\" name=\"representacionDoc\" id=\"representacionDoc\"><\/p>\n<h5>Comprobante de Representaci\u00f3n<\/h5>\n<p>      <span class=\"file-status\" id=\"status-representacionDoc\" style=\"color: #1769b7; display: none;\">\u2713<\/span>\n    <\/div>\n<div class=\"file-input-group\" style=\"flex: 1; min-width: 200px;\">\n      <input type=\"file\" class=\"cq-input-file\" name=\"soporteDoc\" id=\"soporteDoc\"><\/p>\n<h5>Documento Soporte de Reclamo<\/h5>\n<p>      <span class=\"file-status\" id=\"status-soporteDoc\" style=\"color: #1769b7; display: none;\">\u2713<\/span>\n    <\/div>\n<div class=\"file-input-group\" style=\"flex: 1; min-width: 200px;\">\n      <input type=\"file\" class=\"cq-input-file\" name=\"otrosDoc\" id=\"otrosDoc\"><\/p>\n<h5>Otros Documentos<\/h5>\n<p>      <span class=\"file-status\" id=\"status-otrosDoc\" style=\"color: #1769b7; display: none;\">\u2713<\/span>\n    <\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col medium-12 small-12 large-12\" style=\"display: flex; flex-direction: row; justify-content: center;\">\n                        <input type=\"checkbox\" name=\"aceptar_term\" id=\"aceptar_term\"><br \/>\n                        <label for=\"\"><br \/>\n                            Acepto t\u00e9rminos, condiciones y pol\u00edtica de tratamiento de<br \/>\n                            datos<br \/>\n                        <\/label>\n                    <\/div>\n<\/p><\/div>\n<div class=\"row\">\n<div class=\"col medium-12 small-12 large-12\" style=\"display: flex; flex-direction: row; justify-content: flex-start; text-align: justify !important;\">\n<p style=\"font-weight: bolder !important;\">NOTA:<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"row\">\n<div class=\"col medium-12 small-12 large-12\" style=\"display: flex; flex-direction: row; justify-content: flex-start; text-align: justify !important;\">\n<p>\n                            Si no recibe respuesta a este reclamo, en un plazo m\u00e1ximo de siete (7) d\u00edas h\u00e1biles, puede recurrir al Presidente Ejecutivo de la CONAMI, dentro de los 30 d\u00edas calendarios siguientes, a partir del vencimiento del<br \/>\n                            plazo para emitir respuesta &#8211; Si Usted est\u00e1 en desacuerdo con la respuesta emitida por la Instituci\u00f3n o el Reclamo no es atendido en los plazos establecidos por la Norma Sobre Protecci\u00f3n y Atenci\u00f3n al Usuario,<br \/>\n                            puede recurrir ante el Presidente Ejecutivo de la CONAMI.\n                        <\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"row\">\n<div class=\"col medium-12 small-12 large-12\" style=\"text-align: center;\">\n                        <button id=\"sendQueja\" style=\"background-color: #d0151a; color: white; 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