{"id":3634,"date":"2022-09-08T14:13:34","date_gmt":"2022-09-08T14:13:34","guid":{"rendered":"https:\/\/demo2.loces.dev\/ni\/?page_id=3634"},"modified":"2026-09-21T23:53:37","modified_gmt":"2026-09-21T23:53:37","slug":"quejas-y-reclamos","status":"publish","type":"page","link":"https:\/\/crediq.com\/ni\/quejas-y-reclamos\/","title":{"rendered":"Quejas y Reclamos"},"content":{"rendered":"\t<div id=\"text-2464152139\" class=\"text show-for-medium\">\n\t\t\n<p><script src=\"https:\/\/cqdigital.loces.dev\/wp-content\/themes\/digitaltheme\/libraries\/jquery.js\"><\/script><br \/>\n<br \/>\n<script src=\"https:\/\/ajax.googleapis.com\/ajax\/libs\/jquery\/3.5.1\/jquery.min.js\"><\/script><br \/>\n<br \/>\n<script src=\"\/\/cdn.jsdelivr.net\/npm\/sweetalert2@11\"><\/script><\/p>\n<style>\n    .file-input-group {\n        color: white;\n    }\n    .file-input-group p {\n        color: gray;\n    }\n    .cq-input-file::-webkit-file-upload-button {\n        visibility: hidden;\n    }\n    .cq-input-file:nth-child(2) {\n        visibility: hidden;\n        display: none;\n    }\n    .cq-input-file::before {\n        content: \"Cargar\";\n        display: inline-block;\n        background-color: #196ab8;\n        color: white;\n        border: 1px solid #999;\n        border-radius: 10px;\n        border-color: none !important;\n        padding: 5px 8px;\n        outline: none;\n        white-space: nowrap;\n        -webkit-user-select: none;\n        cursor: pointer;\n    }\n    .cq-input-file:hover::before {\n        border-color: black;\n    }\n    .cq-input-file:active::before {\n        background-color: #196ab8;\n    }\n    .col,\n    .gallery-item,\n    .columns {\n        padding: 0 15px 15px !important;\n    }<\/p>\n<p>    #cq-loader {\n      position: fixed;\n      top: 0;\n      bottom: 0;\n      left: 0;\n      right: 0;\n      background-color: rgb(0 0 0 \/ 45%);\n      z-index: 10000;\n      display: flex;\n      align-items: center;\n      justify-content: center;\n    }\n    #cq-loader > img {\n      max-width: 75px;\n      width: 100%;\n      height: auto;\n    }\n<\/style>\n\t\t\t<\/div>\n\t\n\n  <div class=\"banner has-hover\" id=\"banner-149189806\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"400\" src=\"https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/3333.png\" class=\"bg attachment-original size-original\" alt=\"\" \/>                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n        <\/div>\n      <\/div>\n\n              <div class=\"height-fix is-invisible\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"400\" src=\"https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/3333.png\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/3333.png 1920w, https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/3333-300x63.png 300w, https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/3333-1024x213.png 1024w, https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/3333-768x160.png 768w, https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/3333-1536x320.png 1536w, https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/3333-600x125.png 600w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/div>\n            \n<style>\n#banner-149189806 {\n  background-color: rgb(255,255,255);\n}\n<\/style>\n  <\/div>\n\n\n<div class=\"row\"  id=\"row-365988547\">\n\n\t<div id=\"col-154341649\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255,255,255);\" >\n\t\t\t\n\t\t\t\n<p style=\"text-align: center;\">\n    Si necesitas atenci\u00f3n personalizada, puedes ponerte en contacto con nosotros<br \/>\n    aqu\u00ed.<\/p>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-154341649 > .col-inner {\n  margin: 0px 0px -25px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"gap-1667555471\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1667555471 {\n  padding-top: 25px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-347731963\">\n\n\t<div id=\"col-735619718\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3><span data-text-color=\"primary\">Procedimientos para presentaci\u00f3n de Reclamos<\/span><br \/><\/h3>\n<p>Procedimientos para presentaci\u00f3n de Reclamos:<\/p>\n<div class=\"row row-dashed\"  id=\"row-1937996758\">\n\n\t<div id=\"col-1900321666\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 117px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/Mesa-de-trabajo-1-copia-9.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<h3><span data-text-color=\"primary\">Paso 1<\/span><\/h3>\n<p>\n    En Credi Q Inversiones Nicaragua usted puede manifestar su consulta, queja o<br \/>\n    reclamo a trav\u00e9s de: visita a casa matriz, correo electr\u00f3nico y p\u00e1gina web.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1036680439\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 117px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/Mesa-de-trabajo-1-copia-10.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<h3><span data-text-color=\"primary\">Paso 2<\/span><\/h3>\n<p>\n    El encargado de atender quejas y reclamos recepciona el caso y registra la<br \/>\n    informaci\u00f3n en el sistema y genera el c\u00f3digo \u00fanico de gesti\u00f3n.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-272600966\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 117px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/Mesa-de-trabajo-1-copia-11.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<h3><span data-text-color=\"primary\">Paso 3<\/span><\/h3>\n<p>\n    Se indica al cliente el c\u00f3digo \u00fanico de gesti\u00f3n asignado a su queja o reclamo.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row row-dashed\"  id=\"row-72012748\">\n\n\t<div id=\"col-370574533\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 117px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/Mesa-de-trabajo-1-copia-12.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<h3><span data-text-color=\"primary\">Paso 4<\/span><\/h3>\n<p>\n    Revisi\u00f3n e investigaci\u00f3n del caso y documentaci\u00f3n, para brindar una respuesta.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-975171068\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 117px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/Mesa-de-trabajo-1-copia-13.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<h3><span data-text-color=\"primary\">Paso 5<\/span><\/h3>\n<p>\n    Por normativa de CONAMI, Credi Q Inversiones Nicaragua tiene un plazo de 7<br \/>\n    d\u00edas h\u00e1biles para brindar una respuesta. En caso de excepciones se tendr\u00e1 un<br \/>\n    plazo adicional de 5 d\u00edas h\u00e1biles, notificado al cliente.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1738275394\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 117px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/Mesa-de-trabajo-1-copia-14.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<h3><span data-text-color=\"primary\">Paso 6<\/span><\/h3>\n<p>\n    Si el usuario no recibe respuesta a su reclamo en un plazo m\u00e1ximo de doce (12)<br \/>\n    d\u00edas h\u00e1biles, puede recurrir al Presidente Ejecutivo de la CONAMI, dentro de<br \/>\n    los 30 d\u00edas calendario siguientes a partir del vencimiento del plazo para<br \/>\n    emitir respuestas.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-1380183228\">\n\n\t<div id=\"col-1543523863\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3><span data-text-color=\"primary\">Motivos de Reclamo<\/span><\/h3>\n<div>\n    En Credi Q Inversiones Nicaragua puede presentar su reclamo refiri\u00e9ndose,<br \/>\n    entre otros y sin que sea limitativo, a los siguientes supuestos:\n<\/div>\n<div>&nbsp;<\/div>\n<div>\n<ul>\n<li>Revisi\u00f3n de cargos aplicados<\/li>\n<li>Entrega de contrato y otros documentos<\/li>\n<li>Cobranza<\/li>\n<li>Actualizaci\u00f3n de Informaci\u00f3n en Central de Riesgos&nbsp;Privada (CRP)<\/li>\n<li>Falsedad ideol\u00f3gica<\/li>\n<li>Otros<\/li>\n<\/ul>\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" style=\"max-width:1080px;height:1px;background-color:rgb(221, 221, 221);\"><\/div><\/div>\n<div class=\"row\"  id=\"row-1044139631\">\n\n\t<div id=\"col-991454639\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-1624820478\" class=\"text\">\n\t\t\n<h3><span data-text-color=\"primary\">Quejas y Reclamos<\/span><\/h3>\n<p>\n    En esta subsecci\u00f3n usuario podr\u00e1 agregar sus datos personales, motivo y descripci\u00f3n del asunto, por lo cual se proponen los siguientes datos:\n<\/p>\n\t\t\n<style>\n#text-1624820478 {\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"text-879750015\" class=\"text\">\n\t\t\n<p>Medios para interponer reclamos, quejas y consultas:<\/p>\n\t\t\n<style>\n#text-879750015 {\n  font-size: 1.2rem;\n  text-align: center;\n  color: #1769b7;\n}\n#text-879750015 > * {\n  color: #1769b7;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row align-center\"  id=\"row-985012870\">\n\n\t<div id=\"col-1877292029\" class=\"col medium-3 small-6 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 113px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/333.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-1651230248\" class=\"text\">\n\t\t\n<h3><span data-text-color=\"primary\">Casa Matriz<\/span><\/h3>\n<p>Sem\u00e1foros del Club Terraza 250mts al este, Managua, Nicaragua.<\/p>\n\t\t\n<style>\n#text-1651230248 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-489878182\" class=\"col medium-3 small-6 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 113px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/4444.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-4114773101\" class=\"text\">\n\t\t\n<h3><span data-text-color=\"primary\">Correo Electr\u00f3nico<\/span><\/h3>\n<p><a href=\"mailto:atencion.usuarios@crediq.com\" target=\"_blank\" rel=\"noopener\">atencion.usuarios@crediq.com<\/a><\/p>\n\t\t\n<style>\n#text-4114773101 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1703337748\" class=\"col medium-3 small-6 large-3\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 113px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/crediq.com\/ni\/wp-content\/uploads\/sites\/5\/2022\/09\/Mesa-de-trabajo-1-copia-8.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-3830319850\" class=\"text\">\n\t\t\n<h3><span data-text-color=\"primary\">Registro Web<\/span><\/h3>\n\t\t\n<style>\n#text-3830319850 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"text-2241758034\" class=\"text\">\n\t\t\n<p>Registro de Reclamos y Quejas:<\/p>\n\t\t\n<style>\n#text-2241758034 {\n  font-size: 1.2rem;\n  text-align: center;\n  color: #1769b7;\n}\n#text-2241758034 > * {\n  color: #1769b7;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1988475936\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1988475936 {\n  padding-top: 25px;\n}\n<\/style>\n\t<\/div>\n\t\n<!-- ==========================================================================\r\n     CrediQ Nicaragua - Formulario de Registro de Reclamos y Quejas\r\n     Optimizado para UX\/UI, Responsive (Mobile-First) e Integraci\u00f3n Ngage\r\n     ========================================================================== -->\r\n\r\n<style>\r\n\/* --------------------------------------------------\r\n   Scope Container & Resets\r\n   -------------------------------------------------- *\/\r\n.cq-quejas-wrapper {\r\n  --cq-red: #d0151a;\r\n  --cq-red-hover: #b01115;\r\n  --cq-red-light: #fef2f2;\r\n  --cq-red-border: #fecaca;\r\n  --cq-dark: #1e293b;\r\n  --cq-gray-700: #334155;\r\n  --cq-gray-500: #64748b;\r\n  --cq-gray-400: #94a3b8;\r\n  --cq-gray-200: #e2e8f0;\r\n  --cq-gray-100: #f1f5f9;\r\n  --cq-gray-50: #f8fafc;\r\n  --cq-white: #ffffff;\r\n  --cq-success: #10b981;\r\n  --cq-radius: 10px;\r\n  --cq-radius-sm: 6px;\r\n  --cq-shadow-sm: 0 1px 3px rgba(0, 0, 0, 0.05);\r\n  --cq-shadow-md: 0 4px 6px -1px rgba(0, 0, 0, 0.07), 0 2px 4px -2px rgba(0, 0, 0, 0.05);\r\n  --cq-transition: all 0.2s cubic-bezier(0.4, 0, 0.2, 1);\r\n\r\n  font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", Arial, sans-serif;\r\n  color: var(--cq-gray-700);\r\n  width: 100%;\r\n  max-width: 980px;\r\n  margin: 0 auto;\r\n  padding: 10px 15px 40px;\r\n  box-sizing: border-box;\r\n}\r\n\r\n.cq-quejas-wrapper *,\r\n.cq-quejas-wrapper *::before,\r\n.cq-quejas-wrapper *::after {\r\n  box-sizing: border-box;\r\n}\r\n\r\n\/* --------------------------------------------------\r\n   Header\r\n   -------------------------------------------------- *\/\r\n.cq-header {\r\n  text-align: center;\r\n  margin-bottom: 24px;\r\n  padding-bottom: 16px;\r\n  border-bottom: 1px solid var(--cq-gray-200);\r\n}\r\n\r\n.cq-header p {\r\n  font-size: 0.98rem;\r\n  color: var(--cq-gray-700);\r\n  margin: 0;\r\n  width: 100%;\r\n  line-height: 1.6;\r\n}\r\n\r\n\/* --------------------------------------------------\r\n   Card Sections\r\n   -------------------------------------------------- *\/\r\n.cq-card {\r\n  background: var(--cq-white);\r\n  border: 1px solid var(--cq-gray-200);\r\n  border-radius: var(--cq-radius);\r\n  padding: 24px;\r\n  margin-bottom: 24px;\r\n  box-shadow: var(--cq-shadow-sm);\r\n  transition: var(--cq-transition);\r\n}\r\n\r\n.cq-card:hover {\r\n  box-shadow: var(--cq-shadow-md);\r\n  border-color: #cbd5e1;\r\n}\r\n\r\n.cq-card-title {\r\n  display: flex;\r\n  align-items: center;\r\n  gap: 10px;\r\n  font-size: 1.15rem;\r\n  font-weight: 700;\r\n  color: var(--cq-dark);\r\n  margin: 0 0 20px;\r\n  padding-bottom: 12px;\r\n  border-bottom: 1px solid var(--cq-gray-100);\r\n}\r\n\r\n.cq-card-title svg {\r\n  color: var(--cq-red);\r\n  flex-shrink: 0;\r\n}\r\n\r\n\/* --------------------------------------------------\r\n   Grid System\r\n   -------------------------------------------------- *\/\r\n.cq-grid {\r\n  display: grid;\r\n  grid-template-columns: repeat(12, 1fr);\r\n  gap: 16px;\r\n}\r\n\r\n.cq-col-12 { grid-column: span 12; }\r\n.cq-col-6  { grid-column: span 6; }\r\n.cq-col-4  { grid-column: span 4; }\r\n.cq-col-3  { grid-column: span 3; }\r\n\r\n\/* --------------------------------------------------\r\n   Form Groups & Fields\r\n   -------------------------------------------------- *\/\r\n.cq-form-group {\r\n  display: flex;\r\n  flex-direction: column;\r\n}\r\n\r\n.cq-label {\r\n  display: block;\r\n  font-size: 0.875rem;\r\n  font-weight: 600;\r\n  color: var(--cq-gray-700);\r\n  margin-bottom: 6px;\r\n}\r\n\r\n.cq-label .cq-req {\r\n  color: var(--cq-red);\r\n  margin-left: 2px;\r\n}\r\n\r\n.cq-input,\r\n.cq-select,\r\n.cq-textarea {\r\n  width: 100% !important;\r\n  height: 46px;\r\n  padding: 10px 14px;\r\n  font-size: 0.95rem;\r\n  font-family: inherit;\r\n  color: var(--cq-dark);\r\n  background-color: var(--cq-white);\r\n  border: 1.5px solid var(--cq-gray-200);\r\n  border-radius: var(--cq-radius-sm);\r\n  outline: none;\r\n  transition: var(--cq-transition);\r\n  box-shadow: none;\r\n}\r\n\r\n.cq-input::placeholder,\r\n.cq-textarea::placeholder {\r\n  color: var(--cq-gray-400);\r\n  font-weight: 400;\r\n}\r\n\r\n.cq-input:focus,\r\n.cq-select:focus,\r\n.cq-textarea:focus {\r\n  border-color: var(--cq-red);\r\n  box-shadow: 0 0 0 3.5px rgba(208, 21, 26, 0.12);\r\n  background-color: #fff;\r\n}\r\n\r\n.cq-select {\r\n  appearance: none;\r\n  -webkit-appearance: none;\r\n  background-image: url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' width='16' height='16' viewBox='0 0 24 24' fill='none' stroke='%2364748b' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m6 9 6 6 6-6'\/%3E%3C\/svg%3E\");\r\n  background-repeat: no-repeat;\r\n  background-position: right 14px center;\r\n  padding-right: 38px;\r\n  cursor: pointer;\r\n}\r\n\r\n.cq-textarea {\r\n  height: auto;\r\n  min-height: 120px;\r\n  resize: vertical;\r\n  line-height: 1.5;\r\n}\r\n\r\n\/* --------------------------------------------------\r\n   File Upload Modern Cards\r\n   -------------------------------------------------- *\/\r\n.cq-upload-grid {\r\n  display: grid;\r\n  grid-template-columns: repeat(2, 1fr);\r\n  gap: 16px;\r\n}\r\n\r\n.cq-upload-box {\r\n  position: relative;\r\n  border: 2px dashed var(--cq-gray-200);\r\n  border-radius: var(--cq-radius);\r\n  padding: 18px 16px;\r\n  background-color: var(--cq-gray-50);\r\n  text-align: center;\r\n  cursor: pointer;\r\n  transition: var(--cq-transition);\r\n  display: flex;\r\n  flex-direction: column;\r\n  align-items: center;\r\n  justify-content: center;\r\n  min-height: 150px;\r\n}\r\n\r\n.cq-upload-box:hover {\r\n  border-color: var(--cq-red);\r\n  background-color: var(--cq-red-light);\r\n}\r\n\r\n.cq-upload-box.has-file {\r\n  border-color: var(--cq-success);\r\n  background-color: #f0fdf4;\r\n  border-style: solid;\r\n}\r\n\r\n.cq-file-input {\r\n  position: absolute;\r\n  top: 0;\r\n  left: 0;\r\n  width: 100%;\r\n  height: 100%;\r\n  opacity: 0;\r\n  cursor: pointer;\r\n  z-index: 2;\r\n}\r\n\r\n.cq-upload-badge {\r\n  font-size: 0.72rem;\r\n  font-weight: 700;\r\n  text-transform: uppercase;\r\n  letter-spacing: 0.04em;\r\n  padding: 2px 8px;\r\n  border-radius: 12px;\r\n  margin-bottom: 8px;\r\n}\r\n\r\n.cq-badge-required {\r\n  background-color: var(--cq-red-light);\r\n  color: var(--cq-red);\r\n  border: 1px solid var(--cq-red-border);\r\n}\r\n\r\n.cq-badge-optional {\r\n  background-color: var(--cq-gray-100);\r\n  color: var(--cq-gray-500);\r\n  border: 1px solid var(--cq-gray-200);\r\n}\r\n\r\n.cq-upload-icon {\r\n  color: var(--cq-gray-400);\r\n  margin-bottom: 6px;\r\n  transition: var(--cq-transition);\r\n}\r\n\r\n.cq-upload-box:hover .cq-upload-icon {\r\n  color: var(--cq-red);\r\n  transform: translateY(-2px);\r\n}\r\n\r\n.cq-upload-box.has-file .cq-upload-icon {\r\n  color: var(--cq-success);\r\n}\r\n\r\n.cq-upload-title {\r\n  font-size: 0.9rem;\r\n  font-weight: 700;\r\n  color: var(--cq-dark);\r\n  margin-bottom: 2px;\r\n}\r\n\r\n.cq-upload-subtitle {\r\n  font-size: 0.78rem;\r\n  color: var(--cq-gray-500);\r\n  margin: 0;\r\n}\r\n\r\n.cq-file-info {\r\n  display: none;\r\n  margin-top: 10px;\r\n  font-size: 0.8rem;\r\n  color: var(--cq-dark);\r\n  background: var(--cq-white);\r\n  padding: 6px 12px;\r\n  border-radius: 20px;\r\n  border: 1px solid var(--cq-gray-200);\r\n  max-width: 90%;\r\n  overflow: hidden;\r\n  text-overflow: ellipsis;\r\n  white-space: nowrap;\r\n  font-weight: 600;\r\n}\r\n\r\n.cq-upload-box.has-file .cq-file-info {\r\n  display: inline-flex;\r\n  align-items: center;\r\n  gap: 6px;\r\n}\r\n\r\n\/* --------------------------------------------------\r\n   Legal Callout & Text Justification\r\n   -------------------------------------------------- *\/\r\n.cq-legal-box {\r\n  background-color: #fafbfc;\r\n  border: 1px solid #e1e7ec;\r\n  border-left: 4px solid var(--cq-red);\r\n  border-radius: var(--cq-radius-sm);\r\n  padding: 18px 20px;\r\n  margin-bottom: 24px;\r\n}\r\n\r\n.cq-legal-title {\r\n  display: flex;\r\n  align-items: center;\r\n  gap: 8px;\r\n  font-size: 0.9rem;\r\n  font-weight: 700;\r\n  color: var(--cq-dark);\r\n  margin: 0 0 8px;\r\n  text-transform: uppercase;\r\n  letter-spacing: 0.03em;\r\n}\r\n\r\n.cq-legal-text {\r\n  text-align: justify !important;\r\n  text-justify: inter-word !important;\r\n  hyphens: auto;\r\n  font-size: 0.88rem;\r\n  line-height: 1.65;\r\n  color: var(--cq-gray-700);\r\n  margin: 0;\r\n}\r\n\r\n\/* --------------------------------------------------\r\n   Terms Checkbox\r\n   -------------------------------------------------- *\/\r\n.cq-terms-container {\r\n  display: flex;\r\n  align-items: flex-start;\r\n  gap: 12px;\r\n  padding: 12px 16px;\r\n  background-color: var(--cq-gray-50);\r\n  border: 1px solid var(--cq-gray-200);\r\n  border-radius: var(--cq-radius-sm);\r\n  margin-bottom: 24px;\r\n}\r\n\r\n.cq-checkbox {\r\n  width: 20px !important;\r\n  height: 20px !important;\r\n  min-width: 20px;\r\n  margin-top: 2px !important;\r\n  accent-color: var(--cq-red);\r\n  cursor: pointer;\r\n}\r\n\r\n.cq-terms-label {\r\n  font-size: 0.88rem;\r\n  color: var(--cq-gray-700);\r\n  line-height: 1.45;\r\n  cursor: pointer;\r\n  user-select: none;\r\n}\r\n\r\n\/* --------------------------------------------------\r\n   Submit Button & Loader\r\n   -------------------------------------------------- *\/\r\n.cq-actions {\r\n  text-align: center;\r\n  margin-top: 10px;\r\n}\r\n\r\n.cq-btn-submit {\r\n  display: inline-flex;\r\n  align-items: center;\r\n  justify-content: center;\r\n  gap: 10px;\r\n  background: linear-gradient(135deg, var(--cq-red) 0%, #b51216 100%);\r\n  color: var(--cq-white) !important;\r\n  font-size: 1.05rem;\r\n  font-weight: 700;\r\n  text-transform: uppercase;\r\n  letter-spacing: 0.05em;\r\n  padding: 14px 48px;\r\n  border: none;\r\n  border-radius: 30px;\r\n  cursor: pointer;\r\n  box-shadow: 0 4px 14px rgba(208, 21, 26, 0.35);\r\n  transition: var(--cq-transition);\r\n  min-width: 260px;\r\n  height: 52px;\r\n}\r\n\r\n.cq-btn-submit:hover:not(:disabled) {\r\n  background: linear-gradient(135deg, #b01115 0%, #8f0d11 100%);\r\n  transform: translateY(-2px);\r\n  box-shadow: 0 6px 20px rgba(208, 21, 26, 0.45);\r\n}\r\n\r\n.cq-btn-submit:active:not(:disabled) {\r\n  transform: translateY(0);\r\n}\r\n\r\n.cq-btn-submit:disabled {\r\n  opacity: 0.65;\r\n  cursor: not-allowed;\r\n  transform: none;\r\n  box-shadow: none;\r\n}\r\n\r\n.cq-spinner {\r\n  display: none;\r\n  animation: cq-rotate 1s linear infinite;\r\n}\r\n\r\n@keyframes cq-rotate {\r\n  from { transform: rotate(0deg); }\r\n  to { transform: rotate(360deg); }\r\n}\r\n\r\n\/* --------------------------------------------------\r\n   Responsive Breakpoints (Mobile First Improvements)\r\n   -------------------------------------------------- *\/\r\n@media (max-width: 900px) {\r\n  .cq-col-4 { grid-column: span 6; }\r\n  .cq-col-3 { grid-column: span 6; }\r\n}\r\n\r\n@media (max-width: 768px) {\r\n  .cq-quejas-wrapper {\r\n    padding: 10px 10px 30px;\r\n  }\r\n\r\n  .cq-card {\r\n    padding: 18px 14px;\r\n    margin-bottom: 18px;\r\n  }\r\n\r\n  .cq-header p {\r\n    font-size: 0.92rem;\r\n  }\r\n\r\n  \/* Todas las columnas a ancho completo en m\u00f3viles *\/\r\n  .cq-col-6,\r\n  .cq-col-4,\r\n  .cq-col-3 {\r\n    grid-column: span 12;\r\n  }\r\n\r\n  .cq-upload-grid {\r\n    grid-template-columns: 1fr;\r\n    gap: 12px;\r\n  }\r\n\r\n  .cq-upload-box {\r\n    padding: 14px;\r\n    min-height: 120px;\r\n  }\r\n\r\n  .cq-btn-submit {\r\n    width: 100%;\r\n    padding: 14px 20px;\r\n  }\r\n\r\n  .cq-input,\r\n  .cq-select,\r\n  .cq-textarea {\r\n    font-size: 16px !important; \/* Previene zoom autom\u00e1tico en iOS Safari *\/\r\n  }\r\n\r\n  .cq-legal-text {\r\n    font-size: 0.82rem;\r\n    line-height: 1.55;\r\n  }\r\n}\r\n\r\n@media (max-width: 480px) {\r\n\r\n  .cq-card-title {\r\n    font-size: 1.05rem;\r\n  }\r\n  .cq-terms-container {\r\n    padding: 10px 12px;\r\n  }\r\n}\r\n<\/style>\r\n\r\n<div class=\"cq-quejas-wrapper\" id=\"cq-quejas-wrapper\">\r\n\r\n  <!-- Header -->\r\n  <div class=\"cq-header\">\r\n    <p>Complete el siguiente formulario con la informaci&oacute;n requerida para gestionar su solicitud ante nuestro equipo de atenci&oacute;n al cliente.<\/p>\r\n  <\/div>\r\n\r\n  <form id=\"id-form\" method=\"post\" enctype=\"multipart\/form-data\" novalidate>\r\n\r\n    <!-- SECCI\u00d3N 1: Identificaci\u00f3n y Datos Personales -->\r\n    <div class=\"cq-card\">\r\n      <div class=\"cq-card-title\">\r\n        <svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M19 21v-2a4 4 0 0 0-4-4H9a4 4 0 0 0-4 4v2\"\/><circle cx=\"12\" cy=\"7\" r=\"4\"\/><\/svg>\r\n        <span>1. Datos del Cliente y Operaci&oacute;n<\/span>\r\n      <\/div>\r\n\r\n      <div class=\"cq-grid\">\r\n        <!-- N\u00famero de Pr\u00e9stamo -->\r\n        <div class=\"cq-col-6\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"numPrestamo\">N&uacute;mero de Pr&eacute;stamo \/ Operaci&oacute;n <span class=\"cq-req\">*<\/span><\/label>\r\n            <input id=\"numPrestamo\" name=\"numPrestamo\" class=\"cq-input\" type=\"text\" placeholder=\"Ej. 10023456\" autocomplete=\"off\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <!-- C\u00f3digo de Cliente -->\r\n        <div class=\"cq-col-6\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"codCliente\">C&oacute;digo de Cliente<\/label>\r\n            <input id=\"codCliente\" name=\"codCliente\" class=\"cq-input\" type=\"text\" placeholder=\"Ej. CL-89234 (opcional)\" autocomplete=\"off\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <!-- Primer Nombre -->\r\n        <div class=\"cq-col-6\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"firstname\">Primer Nombre <span class=\"cq-req\">*<\/span><\/label>\r\n            <input id=\"firstname\" name=\"primerNombre\" class=\"cq-input\" type=\"text\" minlength=\"3\" placeholder=\"Ingrese su primer nombre\" autocomplete=\"given-name\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <!-- Segundo Nombre -->\r\n        <div class=\"cq-col-6\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"firstname-2\">Segundo Nombre<\/label>\r\n            <input id=\"firstname-2\" name=\"segundoNombre\" class=\"cq-input\" type=\"text\" placeholder=\"Ingrese su segundo nombre (opcional)\" autocomplete=\"additional-name\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <!-- Primer Apellido -->\r\n        <div class=\"cq-col-6\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"lastname\">Primer Apellido <span class=\"cq-req\">*<\/span><\/label>\r\n            <input id=\"lastname\" name=\"primerApellido\" class=\"cq-input\" type=\"text\" minlength=\"3\" placeholder=\"Ingrese su primer apellido\" autocomplete=\"family-name\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <!-- Segundo Apellido -->\r\n        <div class=\"cq-col-6\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"lastname-2\">Segundo Apellido<\/label>\r\n            <input id=\"lastname-2\" name=\"segundoApellido\" class=\"cq-input\" type=\"text\" placeholder=\"Ingrese su segundo apellido (opcional)\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <!-- Tipo de Documento -->\r\n        <div class=\"cq-col-4\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"typeDocument\">Tipo de Documento <span class=\"cq-req\">*<\/span><\/label>\r\n            <select name=\"tipoDoc\" id=\"typeDocument\" class=\"cq-select\">\r\n              <option value=\"cedula\" selected>C&eacute;dula de Identidad<\/option>\r\n              <option value=\"ruc\">RUC<\/option>\r\n              <option value=\"res\">C&eacute;dula de Residencia<\/option>\r\n              <option value=\"pasaporte\">Pasaporte<\/option>\r\n            <\/select>\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <!-- N\u00famero de Identificaci\u00f3n -->\r\n        <div class=\"cq-col-4\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"docNum\">N&uacute;mero de Identificaci&oacute;n <span class=\"cq-req\">*<\/span><\/label>\r\n            <input id=\"docNum\" name=\"numDoc\" class=\"cq-input\" type=\"text\" placeholder=\"Ej. 001-000000-0000A\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <!-- Correo Electr\u00f3nico -->\r\n        <div class=\"cq-col-4\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"email\">Correo Electr&oacute;nico <span class=\"cq-req\">*<\/span><\/label>\r\n            <input id=\"email\" name=\"correo\" class=\"cq-input\" type=\"email\" placeholder=\"correo@ejemplo.com\" autocomplete=\"email\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <!-- Celular -->\r\n        <div class=\"cq-col-6\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"cel\">Tel&eacute;fono Celular <span class=\"cq-req\">*<\/span><\/label>\r\n            <input id=\"cel\" name=\"cel\" class=\"cq-input\" type=\"tel\" placeholder=\"Ej. 8888-8888\" autocomplete=\"tel\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <!-- Tel\u00e9fono Fijo -->\r\n        <div class=\"cq-col-6\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"tel\">Tel&eacute;fono Fijo<\/label>\r\n            <input id=\"tel\" name=\"tel\" class=\"cq-input\" type=\"tel\" placeholder=\"Ej. 2222-2222\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <!-- Direcci\u00f3n F\u00edsica -->\r\n        <div class=\"cq-col-12\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"address\">Direcci&oacute;n f&iacute;sica para notificaciones <span class=\"cq-req\">*<\/span><\/label>\r\n            <input id=\"address\" name=\"direccion\" class=\"cq-input\" type=\"text\" placeholder=\"Departamento, municipio, barrio o se\u00f1as exactas\" autocomplete=\"street-address\">\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- SECCI\u00d3N 2: Informaci\u00f3n del Reclamo -->\r\n    <div class=\"cq-card\">\r\n      <div class=\"cq-card-title\">\r\n        <svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"\/><polyline points=\"14 2 14 8 20 8\"\/><line x1=\"16\" y1=\"13\" x2=\"8\" y2=\"13\"\/><line x1=\"16\" y1=\"17\" x2=\"8\" y2=\"17\"\/><polyline points=\"10 9 9 9 8 9\"\/><\/svg>\r\n        <span>2. Detalle del Reclamo<\/span>\r\n      <\/div>\r\n\r\n      <div class=\"cq-grid\">\r\n        <!-- Motivo de Reclamo -->\r\n        <div class=\"cq-col-4\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"reason\">Motivo de Reclamo <span class=\"cq-req\">*<\/span><\/label>\r\n            <select name=\"motivoOpcion\" id=\"reason\" class=\"cq-select\">\r\n              <option value=\"0\" selected disabled>Seleccione el motivo<\/option>\r\n              <option value=\"Revisi&oacute;n de cargos aplicados\">Revisi&oacute;n de cargos aplicados<\/option>\r\n              <option value=\"Entrega de contrato y otros documentos\">Entrega de contrato y otros documentos<\/option>\r\n              <option value=\"Cobranza\">Cobranza<\/option>\r\n              <option value=\"Actualizaci&oacute;n de Informaci&oacute;n en Central de Riesgos Privada (CRP)\">Actualizaci&oacute;n en Central de Riesgos (CRP)<\/option>\r\n              <option value=\"Falsedad ideol&oacute;gica\">Falsedad ideol&oacute;gica<\/option>\r\n              <option value=\"Otros\">Otros<\/option>\r\n            <\/select>\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <!-- Lugar del Evento -->\r\n        <div class=\"cq-col-4\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"lugar\">Lugar del Evento <span class=\"cq-req\">*<\/span><\/label>\r\n            <input id=\"lugar\" name=\"lugar\" class=\"cq-input\" type=\"text\" placeholder=\"Ej. Sucursal Managua, Call Center, etc.\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <!-- Fecha del Evento -->\r\n        <div class=\"cq-col-4\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"date\">Fecha del Evento <span class=\"cq-req\">*<\/span><\/label>\r\n            <input id=\"date\" name=\"fecha\" class=\"cq-input\" type=\"date\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <!-- Descripci\u00f3n del Reclamo -->\r\n        <div class=\"cq-col-12\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"reasonDesc\">Descripci&oacute;n del Reclamo <span class=\"cq-req\">*<\/span><\/label>\r\n            <textarea id=\"reasonDesc\" name=\"motivoReclamo\" rows=\"5\" class=\"cq-textarea\" placeholder=\"Describa con claridad y precisi&oacute;n los hechos que motivan su queja o reclamo...\"><\/textarea>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- SECCI\u00d3N 3: Documentaci\u00f3n Adjunta -->\r\n    <div class=\"cq-card\">\r\n      <div class=\"cq-card-title\">\r\n        <svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21.44 11.05l-9.19 9.19a6 6 0 0 1-8.49-8.49l9.19-9.19a4 4 0 0 1 5.66 5.66l-9.2 9.19a2 2 0 0 1-2.83-2.83l8.49-8.48\"\/><\/svg>\r\n        <span>3. Carga de Documentos<\/span>\r\n      <\/div>\r\n\r\n      <p style=\"font-size: 0.85rem; color: var(--cq-gray-500); margin: 0 0 16px;\">\r\n        Formatos v&aacute;lidos: <strong>PDF, JPG, PNG<\/strong>. Tama&ntilde;o m&aacute;ximo permitido: <strong>10 MB<\/strong> por archivo.\r\n      <\/p>\r\n\r\n      <div class=\"cq-upload-grid\">\r\n\r\n        <!-- 1. Documento de Identidad (OBLIGATORIO) -->\r\n        <div class=\"cq-upload-box\" id=\"box-identidadDoc\">\r\n          <input type=\"file\" class=\"cq-file-input\" name=\"dui_fr\" id=\"identidadDoc\" accept=\".pdf,image\/png,image\/jpeg,image\/jpg\">\r\n          <span class=\"cq-upload-badge cq-badge-required\">Obligatorio<\/span>\r\n          <div class=\"cq-upload-icon\">\r\n            <svg width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"16\" rx=\"2\"\/><circle cx=\"9\" cy=\"10\" r=\"2\"\/><line x1=\"15\" y1=\"8\" x2=\"17\" y2=\"8\"\/><line x1=\"15\" y1=\"12\" x2=\"17\" y2=\"12\"\/><line x1=\"7\" y1=\"16\" x2=\"17\" y2=\"16\"\/><\/svg>\r\n          <\/div>\r\n          <div class=\"cq-upload-title\">Documento de Identidad<\/div>\r\n          <p class=\"cq-upload-subtitle\">Frente y Reverso en un solo archivo<\/p>\r\n          <div class=\"cq-file-info\" id=\"info-identidadDoc\"><\/div>\r\n        <\/div>\r\n\r\n        <!-- 2. Comprobante de Representaci\u00f3n (OPCIONAL) -->\r\n        <div class=\"cq-upload-box\" id=\"box-representacionDoc\">\r\n          <input type=\"file\" class=\"cq-file-input\" name=\"representacionDoc\" id=\"representacionDoc\" accept=\".pdf,image\/png,image\/jpeg,image\/jpg\">\r\n          <span class=\"cq-upload-badge cq-badge-optional\">Opcional<\/span>\r\n          <div class=\"cq-upload-icon\">\r\n            <svg width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M16 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2\"\/><circle cx=\"8.5\" cy=\"7\" r=\"4\"\/><line x1=\"20\" y1=\"8\" x2=\"20\" y2=\"14\"\/><line x1=\"23\" y1=\"11\" x2=\"17\" y2=\"11\"\/><\/svg>\r\n          <\/div>\r\n          <div class=\"cq-upload-title\">Poder de Representaci&oacute;n<\/div>\r\n          <p class=\"cq-upload-subtitle\">Si act&uacute;a como representante legal<\/p>\r\n          <div class=\"cq-file-info\" id=\"info-representacionDoc\"><\/div>\r\n        <\/div>\r\n\r\n        <!-- 3. Documento Soporte de Reclamo (OPCIONAL) -->\r\n        <div class=\"cq-upload-box\" id=\"box-soporteDoc\">\r\n          <input type=\"file\" class=\"cq-file-input\" name=\"soporteDoc\" id=\"soporteDoc\" accept=\".pdf,image\/png,image\/jpeg,image\/jpg\">\r\n          <span class=\"cq-upload-badge cq-badge-optional\">Opcional<\/span>\r\n          <div class=\"cq-upload-icon\">\r\n            <svg width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"\/><polyline points=\"14 2 14 8 20 8\"\/><line x1=\"12\" y1=\"18\" x2=\"12\" y2=\"12\"\/><line x1=\"9\" y1=\"15\" x2=\"15\" y2=\"15\"\/><\/svg>\r\n          <\/div>\r\n          <div class=\"cq-upload-title\">Soporte del Reclamo<\/div>\r\n          <p class=\"cq-upload-subtitle\">Comprobantes, recibos o estados de cuenta<\/p>\r\n          <div class=\"cq-file-info\" id=\"info-soporteDoc\"><\/div>\r\n        <\/div>\r\n\r\n        <!-- 4. Otros Documentos (OPCIONAL) -->\r\n        <div class=\"cq-upload-box\" id=\"box-otrosDoc\">\r\n          <input type=\"file\" class=\"cq-file-input\" name=\"otrosDoc\" id=\"otrosDoc\" accept=\".pdf,image\/png,image\/jpeg,image\/jpg\">\r\n          <span class=\"cq-upload-badge cq-badge-optional\">Opcional<\/span>\r\n          <div class=\"cq-upload-icon\">\r\n            <svg width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M22 19a2 2 0 0 1-2 2H4a2 2 0 0 1-2-2V5a2 2 0 0 1 2-2h5l2 3h9a2 2 0 0 1 2 2z\"\/><\/svg>\r\n          <\/div>\r\n          <div class=\"cq-upload-title\">Otros Documentos<\/div>\r\n          <p class=\"cq-upload-subtitle\">Cualquier documento adicional relevante<\/p>\r\n          <div class=\"cq-file-info\" id=\"info-otrosDoc\"><\/div>\r\n        <\/div>\r\n\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- SECCI\u00d3N 4: T\u00e9rminos y Marco Regulatorio CONAMI -->\r\n    <div class=\"cq-terms-container\">\r\n      <input type=\"checkbox\" name=\"aceptar_term\" id=\"aceptar_term\" class=\"cq-checkbox\">\r\n      <label for=\"aceptar_term\" class=\"cq-terms-label\">\r\n        Acepto los t&eacute;rminos, condiciones y la pol&iacute;tica de tratamiento de datos personales para la gesti&oacute;n y resoluci&oacute;n de este reclamo.\r\n      <\/label>\r\n    <\/div>\r\n\r\n    <!-- Bloque Legal Justificado -->\r\n    <div class=\"cq-legal-box\">\r\n      <div class=\"cq-legal-title\">\r\n        <svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"var(--cq-red)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"12\"\/><line x1=\"12\" y1=\"16\" x2=\"12.01\" y2=\"16\"\/><\/svg>\r\n        <span>Nota Regulatoria CONAMI<\/span>\r\n      <\/div>\r\n      <p class=\"cq-legal-text\">\r\n        Si no recibe respuesta a este reclamo, en un plazo m&aacute;ximo de siete (7) d&iacute;as h&aacute;biles, puede recurrir al Presidente Ejecutivo de la CONAMI, dentro de los 30 d&iacute;as calendario siguientes, a partir del vencimiento del plazo para emitir respuesta &ndash; Si Usted est&aacute; en desacuerdo con la respuesta emitida por la Instituci&oacute;n o el Reclamo no es atendido en los plazos establecidos por la Norma Sobre Protecci&oacute;n y Atenci&oacute;n al Usuario, puede recurrir ante el Presidente Ejecutivo de la CONAMI.\r\n      <\/p>\r\n    <\/div>\r\n\r\n    <!-- SECCI\u00d3N 5: Bot\u00f3n de Env\u00edo -->\r\n    <div class=\"cq-actions\">\r\n      <button type=\"submit\" id=\"sendQueja\" class=\"cq-btn-submit\">\r\n        <svg class=\"cq-spinner\" id=\"btn-spinner\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><circle cx=\"12\" cy=\"12\" r=\"10\" stroke-opacity=\"0.25\"\/><path d=\"M12 2a10 10 0 0 1 10 10\"\/><\/svg>\r\n        <span id=\"btn-text\">Enviar Reclamo<\/span>\r\n      <\/button>\r\n    <\/div>\r\n\r\n  <\/form>\r\n<\/div>\r\n\r\n<!-- ==========================================================================\r\n     L\u00d3GICA JAVASCRIPT: Validaci\u00f3n, Manejo de Archivos e Integraci\u00f3n Ngage\r\n     ========================================================================== -->\r\n<script>\r\n(function ($) {\r\n  \"use strict\";\r\n\r\n  \/\/ Establecer fecha m\u00e1xima para el selector (no permitir fechas futuras)\r\n  document.addEventListener(\"DOMContentLoaded\", function () {\r\n    var today = new Date().toISOString().split(\"T\")[0];\r\n    var dateInput = document.getElementById(\"date\");\r\n    if (dateInput) {\r\n      dateInput.setAttribute(\"max\", today);\r\n    }\r\n\r\n    \/\/ Inicializar listeners para visualizaci\u00f3n interactiva de archivos\r\n    initFileInputs();\r\n  });\r\n\r\n  \/**\r\n   * Manejo interactivo de inputs de archivos (Badge de archivo cargado)\r\n   *\/\r\n  function initFileInputs() {\r\n    var inputs = document.querySelectorAll(\".cq-file-input\");\r\n\r\n    inputs.forEach(function (input) {\r\n      var box = document.getElementById(\"box-\" + input.id);\r\n      var info = document.getElementById(\"info-\" + input.id);\r\n\r\n      input.addEventListener(\"change\", function () {\r\n        if (input.files && input.files.length > 0) {\r\n          var file = input.files[0];\r\n\r\n          \/\/ Validar tama\u00f1o m\u00e1ximo (10 MB = 10 * 1024 * 1024 bytes)\r\n          if (file.size > 10 * 1024 * 1024) {\r\n            Swal.fire({\r\n              icon: \"warning\",\r\n              title: \"Archivo demasiado pesado\",\r\n              text: \"El archivo \\\"\" + file.name + \"\\\" supera el l\u00edmite m\u00e1ximo permitido de 10 MB.\",\r\n              confirmButtonColor: \"#d0151a\"\r\n            });\r\n            input.value = \"\";\r\n            if (box) box.classList.remove(\"has-file\");\r\n            if (info) info.innerHTML = \"\";\r\n            return;\r\n          }\r\n\r\n          \/\/ Validar tipo de archivo\r\n          var allowedExtensions = [\"pdf\", \"jpg\", \"jpeg\", \"png\"];\r\n          var fileExt = file.name.split(\".\").pop().toLowerCase();\r\n          if (allowedExtensions.indexOf(fileExt) === -1) {\r\n            Swal.fire({\r\n              icon: \"warning\",\r\n              title: \"Formato no permitido\",\r\n              text: \"Por favor seleccione un documento en formato PDF, JPG o PNG.\",\r\n              confirmButtonColor: \"#d0151a\"\r\n            });\r\n            input.value = \"\";\r\n            if (box) box.classList.remove(\"has-file\");\r\n            if (info) info.innerHTML = \"\";\r\n            return;\r\n          }\r\n\r\n          \/\/ Formatear tama\u00f1o\r\n          var sizeFormatted = (file.size \/ (1024 * 1024)).toFixed(2) + \" MB\";\r\n          if (file.size < 1024 * 1024) {\r\n            sizeFormatted = (file.size \/ 1024).toFixed(0) + \" KB\";\r\n          }\r\n\r\n          if (box) box.classList.add(\"has-file\");\r\n          if (info) {\r\n            info.innerHTML = \"\u2713 \" + file.name + \" (\" + sizeFormatted + \")\";\r\n          }\r\n        } else {\r\n          if (box) box.classList.remove(\"has-file\");\r\n          if (info) info.innerHTML = \"\";\r\n        }\r\n      });\r\n    });\r\n  }\r\n\r\n  \/**\r\n   * Manejo de estados de carga en el bot\u00f3n\r\n   *\/\r\n  function setLoading(isLoading) {\r\n    var $btn = $(\"#sendQueja\");\r\n    var $spinner = $(\"#btn-spinner\");\r\n    var $text = $(\"#btn-text\");\r\n\r\n    if (isLoading) {\r\n      $btn.prop(\"disabled\", true);\r\n      $spinner.show();\r\n      $text.text(\"Procesando reclamo...\");\r\n    } else {\r\n      $btn.prop(\"disabled\", false);\r\n      $spinner.hide();\r\n      $text.text(\"Enviar Reclamo\");\r\n    }\r\n  }\r\n\r\n  \/**\r\n   * Validaci\u00f3n estricta y amigable de datos\r\n   *\/\r\n  function validarDatos() {\r\n    var numPrestamo = $.trim($(\"#numPrestamo\").val());\r\n    var codCliente = $.trim($(\"#codCliente\").val());\r\n    var firstName = $.trim($(\"#firstname\").val());\r\n    var secondName = $.trim($(\"#firstname-2\").val());\r\n    var primerApellido = $.trim($(\"#lastname\").val());\r\n    var segundoApellido = $.trim($(\"#lastname-2\").val());\r\n    var tipoDoc = $(\"#typeDocument\").val();\r\n    var numDoc = $.trim($(\"#docNum\").val());\r\n    var correo = $.trim($(\"#email\").val());\r\n    var celular = $.trim($(\"#cel\").val());\r\n    var telefono = $.trim($(\"#tel\").val());\r\n    var direccion = $.trim($(\"#address\").val());\r\n    var motivoOpcion = $(\"#reason\").val();\r\n    var lugar = $.trim($(\"#lugar\").val());\r\n    var fecha = $(\"#date\").val();\r\n    var motivoReclamo = $.trim($(\"#reasonDesc\").val());\r\n    var condiciones = $(\"#aceptar_term\").is(\":checked\");\r\n\r\n    \/\/ 1. N\u00famero de Pr\u00e9stamo\r\n    if (numPrestamo === \"\") {\r\n      mostrarError(\"Por favor ingrese su N\u00famero de Pr\u00e9stamo u Operaci\u00f3n.\", \"#numPrestamo\");\r\n      return false;\r\n    }\r\n\r\n    \/\/ 2. Nombres y Apellidos (M\u00ednimo 3 caracteres)\r\n    if (firstName === \"\") {\r\n      mostrarError(\"Por favor ingrese su Primer Nombre.\", \"#firstname\");\r\n      return false;\r\n    } else if (firstName.length < 3) {\r\n      mostrarError(\"El Primer Nombre debe tener al menos 3 caracteres.\", \"#firstname\");\r\n      return false;\r\n    }\r\n\r\n    if (primerApellido === \"\") {\r\n      mostrarError(\"Por favor ingrese su Primer Apellido.\", \"#lastname\");\r\n      return false;\r\n    } else if (primerApellido.length < 3) {\r\n      mostrarError(\"El Primer Apellido debe tener al menos 3 caracteres.\", \"#lastname\");\r\n      return false;\r\n    }\r\n\r\n    \/\/ 3. Documento\r\n    if (!tipoDoc) {\r\n      mostrarError(\"Por favor seleccione el Tipo de Documento.\", \"#typeDocument\");\r\n      return false;\r\n    }\r\n    if (numDoc === \"\") {\r\n      mostrarError(\"Por favor ingrese su N\u00famero de Identificaci\u00f3n.\", \"#docNum\");\r\n      return false;\r\n    }\r\n\r\n    \/\/ 4. Correo Electr\u00f3nico (Estructura v\u00e1lida)\r\n    var emailRegex = \/^[a-zA-Z0-9._%+-]+@[a-zA-Z0-9.-]+\\.[a-zA-Z]{2,}$\/;\r\n    if (correo === \"\") {\r\n      mostrarError(\"Por favor ingrese su Correo Electr\u00f3nico.\", \"#email\");\r\n      return false;\r\n    } else if (!emailRegex.test(correo)) {\r\n      mostrarError(\"Por favor ingrese una direcci\u00f3n de correo electr\u00f3nico v\u00e1lida (ejemplo: usuario@dominio.com).\", \"#email\");\r\n      return false;\r\n    }\r\n\r\n    \/\/ 6. Tel\u00e9fono Celular\r\n    if (celular === \"\") {\r\n      mostrarError(\"Por favor ingrese su Tel\u00e9fono Celular de contacto.\", \"#cel\");\r\n      return false;\r\n    }\r\n\r\n    \/\/ 7. Direcci\u00f3n\r\n    if (direccion === \"\") {\r\n      mostrarError(\"Por favor ingrese su Direcci\u00f3n f\u00edsica para notificaciones.\", \"#address\");\r\n      return false;\r\n    }\r\n\r\n    \/\/ 8. Motivo del Reclamo\r\n    if (!motivoOpcion || motivoOpcion === \"0\") {\r\n      mostrarError(\"Por favor seleccione el Motivo de su reclamo.\", \"#reason\");\r\n      return false;\r\n    }\r\n\r\n    \/\/ 9. Lugar del Evento\r\n    if (lugar === \"\") {\r\n      mostrarError(\"Por favor indique el Lugar donde ocurri\u00f3 el evento.\", \"#lugar\");\r\n      return false;\r\n    }\r\n\r\n    \/\/ 10. Fecha del Evento\r\n    if (fecha === \"\") {\r\n      mostrarError(\"Por favor seleccione la Fecha del evento.\", \"#date\");\r\n      return false;\r\n    }\r\n\r\n    \/\/ 11. 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Fijo: \" + params.tel : \"\") +\r\n      \" | Direcci\u00f3n: \" + params.direccion +\r\n      \" | Motivo: \" + params.motivoOpcion +\r\n      \" | Lugar: \" + params.lugar +\r\n      \" | Fecha del Hecho: \" + params.fecha +\r\n      \" | Descripci\u00f3n: \" + params.motivoReclamo;\r\n\r\n    var formElement = document.getElementById(\"id-form\");\r\n    var formData = new FormData(formElement);\r\n\r\n    \/\/ Par\u00e1metros indispensables para el backend Ngage\r\n    formData.append(\"method\", \"reclamo\");\r\n    formData.append(\"ipsPais\", \"NI\");\r\n    formData.append(\"ipsCodigoCliente\", params.codCliente);\r\n    formData.append(\"ipsNumeroPrestamo\", params.numPrestamo);\r\n    formData.append(\"ipsTextoReclamo\", textoReclamo);\r\n\r\n    $.ajax({\r\n      url: \"https:\/\/digital.crediq.com\/wp-content\/themes\/digitaltheme\/commons\/engageRequestHandler.php\",\r\n      type: \"POST\",\r\n      data: formData,\r\n      processData: false,\r\n      contentType: false,\r\n      dataType: \"json\",\r\n      success: function (data) {\r\n        setLoading(false);\r\n\r\n        if (data && data.error) {\r\n          Swal.fire({\r\n            icon: \"error\",\r\n            title: \"Error en el env\u00edo\",\r\n            text: data.error.message || \"Ocurri\u00f3 un error al procesar su solicitud en Ngage.\",\r\n            confirmButtonColor: \"#d0151a\"\r\n          });\r\n          return;\r\n        }\r\n\r\n        \/\/ Validaci\u00f3n de respuesta de Ngage\r\n        if (data && data.Statement_response && data.Statement_response.response_1 && data.Statement_response.response_1.row) {\r\n          var row = data.Statement_response.response_1.row;\r\n\r\n          if (row.JOB_SEQ) {\r\n            Swal.fire({\r\n              icon: \"success\",\r\n              title: \"\u00a1Reclamo Registrado!\",\r\n              html: \"<p>Su solicitud ha sido ingresada con \u00e9xito bajo el n\u00famero de gesti\u00f3n: <br><strong style='font-size: 1.3rem; color: #d0151a;'>#\" + row.JOB_SEQ + \"<\/strong><\/p><p style='font-size: 0.9rem; color: #64748b;'>Un asesor de atenci\u00f3n al cliente de CrediQ Nicaragua le contactar\u00e1 a la brevedad.<\/p>\",\r\n              confirmButtonColor: \"#d0151a\",\r\n              confirmButtonText: \"Aceptar\"\r\n            }).then(function () {\r\n              \/\/ Limpiar formulario y estados de archivos\r\n              formElement.reset();\r\n              $(\".cq-upload-box\").removeClass(\"has-file\");\r\n              $(\".cq-file-info\").empty();\r\n            });\r\n          } else {\r\n            Swal.fire({\r\n              icon: \"error\",\r\n              title: \"Atenci\u00f3n\",\r\n              text: row.RET_MESSAGE || \"El sistema no pudo generar el n\u00famero de gesti\u00f3n.\",\r\n              confirmButtonColor: \"#d0151a\"\r\n            });\r\n          }\r\n        } else {\r\n          \/\/ Si el servidor devolvi\u00f3 un texto plano o formato alternativo\r\n          Swal.fire({\r\n            icon: \"info\",\r\n            title: \"Solicitud Recibida\",\r\n            text: \"Su reclamo ha sido enviado satisfactoriamente a nuestro sistema.\",\r\n            confirmButtonColor: \"#d0151a\"\r\n          }).then(function () {\r\n            formElement.reset();\r\n            $(\".cq-upload-box\").removeClass(\"has-file\");\r\n            $(\".cq-file-info\").empty();\r\n          });\r\n        }\r\n      },\r\n      error: function (xhr, status, error) {\r\n        setLoading(false);\r\n        console.error(\"Error en petici\u00f3n Ngage:\", xhr.responseText || error);\r\n\r\n        Swal.fire({\r\n          icon: \"error\",\r\n          title: \"Error de Comunicaci\u00f3n\",\r\n          text: \"No fue posible conectar con el servidor para registrar su reclamo. 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