{"id":11546,"date":"2025-12-08T15:35:42","date_gmt":"2025-12-08T15:35:42","guid":{"rendered":"https:\/\/crediq.com\/sv\/?page_id=11546"},"modified":"2026-10-14T22:19:11","modified_gmt":"2026-10-14T22:19:11","slug":"quejas-y-reclamos","status":"publish","type":"page","link":"https:\/\/crediq.com\/sv\/quejas-y-reclamos\/","title":{"rendered":"Quejas y Reclamos"},"content":{"rendered":"\n  <div class=\"banner has-hover\" id=\"banner-1570048893\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n                                                \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-11580342\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\t<div id=\"text-3483199271\" class=\"text\">\n\t\t\n<h3 class=\"uppercase\"><strong>Sugerencias y Reclamos<\/strong><\/h3>\n<p><span style=\"font-size: 100%\">En CrediQ, tu opini\u00f3n es mu<span class=\"outlook-search-highlight\" data-markjs=\"true\">y<\/span> importante para nosotros. <\/span><\/p>\n\t\t\n<style>\n#text-3483199271 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-11580342 {\n  width: 81%;\n}\n#text-box-11580342 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-11580342 {\n    width: 60%;\n  }\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1570048893 {\n  padding-top: 197px;\n}\n<\/style>\n  <\/div>\n\n\n<div class=\"row align-center\"  id=\"row-1017102325\">\n\n\t<div id=\"col-753635102\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-3978458382\" class=\"text\">\n\t\t\n<p><span style=\"font-size: 100%\">Queremos seguir mejorando cada d\u00eda para brindarte el mejor servicio posible, <span class=\"outlook-search-highlight\" data-markjs=\"true\">y<\/span> para lograrlo, necesitamos escucharte.<\/span><\/p>\n<p>\u00a0<\/p>\n<div>\n<div class=\"x_elementToProof\" dir=\"ltr\" data-ogsc=\"rgb(0, 0, 0)\"><span style=\"font-size: 100%\">Si tienes alguna sugerencia, reclamo o simplemente deseas compartir tu experiencia, no dudes en hacerlo. Estamos aqu\u00ed para a<span class=\"outlook-search-highlight\" data-markjs=\"true\">y<\/span>udarte <span class=\"outlook-search-highlight\" data-markjs=\"true\">y<\/span> crecer contigo.<\/span><\/div>\n<div dir=\"ltr\" data-ogsc=\"rgb(0, 0, 0)\">\u00a0<\/div>\n<\/div>\n<div>\n<\/div>\n<div>\n<div class=\"x_elementToProof\" dir=\"ltr\" data-ogsc=\"rgb(0, 0, 0)\"><b>\u00a1Gracias por confiar en nosotros!<\/b><\/div>\n<\/div>\n\t\t\n<style>\n#text-3978458382 {\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<!-- ==========================================================================\r\n     CrediQ El Salvador - Formulario de Sugerencias y Reclamos\r\n     Publicaci\u00f3n: WordPress Multisite (El Salvador) mediante UX Blocks\r\n     Destino Correo: reclamos.sugerencias@crediq.com\r\n     Documento: DUI o Pasaporte\r\n     Adjuntos: Soporte verificado y corregido en AttachmentsMailer.php\r\n     ========================================================================== -->\r\n\r\n<style>\r\n  .cq-quejas-wrapper {\r\n    --cq-red: #d0151a;\r\n    --cq-red-hover: #b01115;\r\n    --cq-red-light: #fef2f2;\r\n    --cq-red-border: #fecaca;\r\n    --cq-dark: #1e293b;\r\n    --cq-gray-700: #334155;\r\n    --cq-gray-500: #64748b;\r\n    --cq-gray-400: #94a3b8;\r\n    --cq-gray-200: #e2e8f0;\r\n    --cq-gray-100: #f1f5f9;\r\n    --cq-gray-50: #f8fafc;\r\n    --cq-white: #ffffff;\r\n    --cq-success: #10b981;\r\n    --cq-radius: 10px;\r\n    --cq-radius-sm: 6px;\r\n    --cq-shadow-sm: 0 1px 3px rgba(0, 0, 0, 0.05);\r\n    --cq-shadow-md: 0 4px 6px -1px rgba(0, 0, 0, 0.07), 0 2px 4px -2px rgba(0, 0, 0, 0.05);\r\n    --cq-transition: all 0.2s cubic-bezier(0.4, 0, 0.2, 1);\r\n    font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", Arial, sans-serif;\r\n    color: var(--cq-gray-700);\r\n    width: 100%;\r\n    max-width: 980px;\r\n    margin: 0 auto;\r\n    padding: 10px 15px 40px;\r\n    box-sizing: border-box;\r\n  }\r\n\r\n  .cq-quejas-wrapper *,\r\n  .cq-quejas-wrapper *::before,\r\n  .cq-quejas-wrapper *::after {\r\n    box-sizing: border-box;\r\n  }\r\n\r\n  .cq-header {\r\n    text-align: center;\r\n    margin-bottom: 24px;\r\n    padding-bottom: 16px;\r\n    border-bottom: 1px solid var(--cq-gray-200);\r\n  }\r\n\r\n  .cq-header h1 {\r\n    font-size: 1.6rem;\r\n    font-weight: 700;\r\n    color: var(--cq-dark);\r\n    margin: 0 0 8px;\r\n  }\r\n\r\n  .cq-header p {\r\n    font-size: 0.98rem;\r\n    color: var(--cq-gray-700);\r\n    margin: 0;\r\n    width: 100%;\r\n    line-height: 1.6;\r\n  }\r\n\r\n  .cq-card {\r\n    background: var(--cq-white);\r\n    border: 1px solid var(--cq-gray-200);\r\n    border-radius: var(--cq-radius);\r\n    padding: 24px;\r\n    margin-bottom: 24px;\r\n    box-shadow: var(--cq-shadow-sm);\r\n    transition: var(--cq-transition);\r\n  }\r\n\r\n  .cq-card:hover {\r\n    box-shadow: var(--cq-shadow-md);\r\n    border-color: #cbd5e1;\r\n  }\r\n\r\n  .cq-card-title {\r\n    display: flex;\r\n    align-items: center;\r\n    gap: 10px;\r\n    font-size: 1.15rem;\r\n    font-weight: 700;\r\n    color: var(--cq-dark);\r\n    margin: 0 0 20px;\r\n    padding-bottom: 12px;\r\n    border-bottom: 1px solid var(--cq-gray-100);\r\n  }\r\n\r\n  .cq-card-title svg {\r\n    color: var(--cq-red);\r\n    flex-shrink: 0;\r\n  }\r\n\r\n  .cq-grid {\r\n    display: grid;\r\n    grid-template-columns: repeat(12, 1fr);\r\n    gap: 16px;\r\n  }\r\n\r\n  .cq-col-12 {\r\n    grid-column: span 12;\r\n  }\r\n\r\n  .cq-col-6 {\r\n    grid-column: span 6;\r\n  }\r\n\r\n  .cq-col-4 {\r\n    grid-column: span 4;\r\n  }\r\n\r\n  .cq-col-3 {\r\n    grid-column: span 3;\r\n  }\r\n\r\n  .cq-form-group {\r\n    display: flex;\r\n    flex-direction: column;\r\n  }\r\n\r\n  .cq-label {\r\n    display: block;\r\n    font-size: 0.875rem;\r\n    font-weight: 600;\r\n    color: var(--cq-gray-700);\r\n    margin-bottom: 6px;\r\n  }\r\n\r\n  .cq-label .cq-req {\r\n    color: var(--cq-red);\r\n    margin-left: 2px;\r\n  }\r\n\r\n  .cq-input,\r\n  .cq-select,\r\n  .cq-textarea {\r\n    width: 100% !important;\r\n    height: 46px;\r\n    padding: 10px 14px;\r\n    font-size: 0.95rem;\r\n    font-family: inherit;\r\n    color: var(--cq-dark);\r\n    background-color: var(--cq-white);\r\n    border: 1.5px solid var(--cq-gray-200);\r\n    border-radius: var(--cq-radius-sm);\r\n    outline: none;\r\n    transition: var(--cq-transition);\r\n    box-shadow: none;\r\n  }\r\n\r\n  .cq-input::placeholder,\r\n  .cq-textarea::placeholder {\r\n    color: var(--cq-gray-400);\r\n    font-weight: 400;\r\n  }\r\n\r\n  .cq-input:focus,\r\n  .cq-select:focus,\r\n  .cq-textarea:focus {\r\n    border-color: var(--cq-red);\r\n    box-shadow: 0 0 0 3.5px rgba(208, 21, 26, 0.12);\r\n    background-color: #fff;\r\n  }\r\n\r\n  .cq-select {\r\n    appearance: none;\r\n    -webkit-appearance: none;\r\n    background-image: url('data:image\/svg+xml;charset=US-ASCII,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2216%22%20height%3D%2216%22%20viewBox%3D%220%200%2024%2024%22%20fill%3D%22none%22%20stroke%3D%22%2364748b%22%20stroke-width%3D%222%22%3E%3Cpath%20d%3D%22m6%209%206%206%206-6%22%2F%3E%3C%2Fsvg%3E');\r\n    background-repeat: no-repeat;\r\n    background-position: right 14px center;\r\n    padding-right: 38px;\r\n    cursor: pointer;\r\n  }\r\n\r\n  .cq-textarea {\r\n    height: auto;\r\n    min-height: 120px;\r\n    resize: vertical;\r\n    line-height: 1.5;\r\n  }\r\n\r\n  .cq-upload-header {\r\n    margin-bottom: 16px;\r\n  }\r\n\r\n  .cq-upload-header p {\r\n    font-size: 0.85rem;\r\n    color: var(--cq-gray-500);\r\n    margin: 0;\r\n  }\r\n\r\n  .cq-upload-grid {\r\n    display: grid;\r\n    grid-template-columns: repeat(2, 1fr);\r\n    gap: 16px;\r\n  }\r\n\r\n  .cq-upload-box {\r\n    position: relative;\r\n    border: 2px dashed var(--cq-gray-200);\r\n    border-radius: var(--cq-radius);\r\n    padding: 20px 16px;\r\n    background-color: var(--cq-gray-50);\r\n    text-align: center;\r\n    cursor: pointer;\r\n    transition: var(--cq-transition);\r\n    display: flex;\r\n    flex-direction: column;\r\n    align-items: center;\r\n    justify-content: center;\r\n    min-height: 155px;\r\n  }\r\n\r\n  .cq-upload-box:hover {\r\n    border-color: var(--cq-red);\r\n    background-color: var(--cq-red-light);\r\n  }\r\n\r\n  .cq-upload-box.has-file {\r\n    border-color: var(--cq-success);\r\n    background-color: #f0fdf4;\r\n    border-style: solid;\r\n  }\r\n\r\n  .cq-file-input {\r\n    position: absolute;\r\n    top: 0;\r\n    left: 0;\r\n    width: 100%;\r\n    height: 100%;\r\n    opacity: 0;\r\n    cursor: pointer;\r\n    z-index: 2;\r\n  }\r\n\r\n  .cq-upload-badge {\r\n    font-size: 0.72rem;\r\n    font-weight: 700;\r\n    text-transform: uppercase;\r\n    letter-spacing: 0.04em;\r\n    padding: 3px 10px;\r\n    border-radius: 12px;\r\n    margin-bottom: 10px;\r\n  }\r\n\r\n  .cq-badge-required {\r\n    background-color: #fee2e2;\r\n    color: var(--cq-red);\r\n    border: 1px solid var(--cq-red-border);\r\n  }\r\n\r\n  .cq-badge-optional {\r\n    background-color: var(--cq-gray-100);\r\n    color: var(--cq-gray-500);\r\n    border: 1px solid var(--cq-gray-200);\r\n  }\r\n\r\n  .cq-upload-icon {\r\n    color: var(--cq-gray-400);\r\n    margin-bottom: 8px;\r\n    transition: var(--cq-transition);\r\n    display: flex;\r\n    align-items: center;\r\n    justify-content: center;\r\n  }\r\n\r\n  .cq-upload-box:hover .cq-upload-icon {\r\n    color: var(--cq-red);\r\n    transform: translateY(-2px);\r\n  }\r\n\r\n  .cq-upload-box.has-file .cq-upload-icon {\r\n    color: var(--cq-success);\r\n  }\r\n\r\n  .cq-upload-title {\r\n    font-size: 0.92rem;\r\n    font-weight: 700;\r\n    color: var(--cq-dark);\r\n    margin-bottom: 4px;\r\n  }\r\n\r\n  .cq-upload-subtitle {\r\n    font-size: 0.78rem;\r\n    color: var(--cq-gray-500);\r\n    margin: 0;\r\n    line-height: 1.35;\r\n  }\r\n\r\n  .cq-file-info {\r\n    display: none;\r\n    margin-top: 10px;\r\n    font-size: 0.8rem;\r\n    color: var(--cq-dark);\r\n    background: var(--cq-white);\r\n    padding: 6px 12px;\r\n    border-radius: 20px;\r\n    border: 1px solid var(--cq-gray-200);\r\n    max-width: 90%;\r\n    overflow: hidden;\r\n    text-overflow: ellipsis;\r\n    white-space: nowrap;\r\n    font-weight: 600;\r\n  }\r\n\r\n  .cq-upload-box.has-file .cq-file-info {\r\n    display: inline-flex;\r\n    align-items: center;\r\n    gap: 6px;\r\n  }\r\n\r\n  .cq-terms-container {\r\n    display: flex;\r\n    align-items: flex-start;\r\n    gap: 12px;\r\n    padding: 14px 18px;\r\n    background-color: var(--cq-gray-50);\r\n    border: 1px solid var(--cq-gray-200);\r\n    border-radius: var(--cq-radius-sm);\r\n    margin-bottom: 24px;\r\n  }\r\n\r\n  .cq-checkbox {\r\n    width: 20px !important;\r\n    height: 20px !important;\r\n    min-width: 20px;\r\n    margin-top: 2px !important;\r\n    accent-color: var(--cq-red);\r\n    cursor: pointer;\r\n  }\r\n\r\n  .cq-terms-label {\r\n    font-size: 0.88rem;\r\n    color: var(--cq-gray-700);\r\n    line-height: 1.45;\r\n    cursor: pointer;\r\n    user-select: none;\r\n  }\r\n\r\n  .cq-actions {\r\n    text-align: center;\r\n    margin-top: 10px;\r\n  }\r\n\r\n  .cq-btn-submit {\r\n    display: inline-flex;\r\n    align-items: center;\r\n    justify-content: center;\r\n    gap: 10px;\r\n    background: linear-gradient(135deg, var(--cq-red) 0%, #b51216 100%);\r\n    color: var(--cq-white) !important;\r\n    font-size: 1.05rem;\r\n    font-weight: 700;\r\n    text-transform: uppercase;\r\n    letter-spacing: 0.05em;\r\n    padding: 14px 48px;\r\n    border: none;\r\n    border-radius: 30px;\r\n    cursor: pointer;\r\n    box-shadow: 0 4px 14px rgba(208, 21, 26, 0.35);\r\n    transition: var(--cq-transition);\r\n    min-width: 260px;\r\n    height: 52px;\r\n  }\r\n\r\n  .cq-btn-submit:hover:not(:disabled) {\r\n    background: linear-gradient(135deg, #b01115 0%, #8f0d11 100%);\r\n    transform: translateY(-2px);\r\n    box-shadow: 0 6px 20px rgba(208, 21, 26, 0.45);\r\n  }\r\n\r\n  .cq-btn-submit:disabled {\r\n    opacity: 0.65;\r\n    cursor: not-allowed;\r\n    transform: none;\r\n    box-shadow: none;\r\n  }\r\n\r\n  .cq-spinner {\r\n    display: none;\r\n    animation: cq-rotate 1s linear infinite;\r\n  }\r\n\r\n  @keyframes cq-rotate {\r\n    from {\r\n      transform: rotate(0deg);\r\n    }\r\n\r\n    to {\r\n      transform: rotate(360deg);\r\n    }\r\n  }\r\n\r\n  @media (max-width: 900px) {\r\n\r\n    .cq-col-4,\r\n    .cq-col-3 {\r\n      grid-column: span 6;\r\n    }\r\n  }\r\n\r\n  @media (max-width: 768px) {\r\n    .cq-quejas-wrapper {\r\n      padding: 10px 10px 30px;\r\n    }\r\n\r\n    .cq-card {\r\n      padding: 18px 14px;\r\n      margin-bottom: 18px;\r\n    }\r\n\r\n    .cq-header h1 {\r\n      font-size: 1.35rem;\r\n    }\r\n\r\n    .cq-header p {\r\n      font-size: 0.92rem;\r\n    }\r\n\r\n    .cq-col-6,\r\n    .cq-col-4,\r\n    .cq-col-3 {\r\n      grid-column: span 12;\r\n    }\r\n\r\n    .cq-upload-grid {\r\n      grid-template-columns: 1fr;\r\n      gap: 12px;\r\n    }\r\n\r\n    .cq-upload-box {\r\n      padding: 16px 14px;\r\n      min-height: 130px;\r\n    }\r\n\r\n    .cq-btn-submit {\r\n      width: 100%;\r\n      padding: 14px 20px;\r\n    }\r\n\r\n    .cq-input,\r\n    .cq-select,\r\n    .cq-textarea {\r\n      font-size: 16px !important;\r\n    }\r\n  }\r\n\r\n  @media (max-width: 480px) {\r\n    .cq-card-title {\r\n      font-size: 1.05rem;\r\n    }\r\n\r\n    .cq-terms-container {\r\n      padding: 10px 12px;\r\n    }\r\n  }\r\n<\/style>\r\n\r\n<div class=\"cq-quejas-wrapper\" id=\"cq-quejas-wrapper\">\r\n  <!-- ENCABEZADO EL SALVADOR -->\r\n  <div class=\"cq-header\">\r\n    <h1>Sugerencias y Reclamos CrediQ El Salvador<\/h1>\r\n    <p>Complete el siguiente formulario con la informaci&oacute;n requerida para gestionar su solicitud ante nuestro\r\n      equipo de atenci&oacute;n al cliente de CrediQ El Salvador.<\/p>\r\n  <\/div>\r\n\r\n  <div id=\"id-form\">\r\n    <!-- SECCI\u00d3N 1: TIPO DE SOLICITUD Y DATOS PERSONALES -->\r\n    <div class=\"cq-card\">\r\n      <div class=\"cq-card-title\">\r\n        <svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"\r\n          stroke-linecap=\"round\" stroke-linejoin=\"round\">\r\n          <path d=\"M19 21v-2a4 4 0 0 0-4-4H9a4 4 0 0 0-4 4v2\" \/>\r\n          <circle cx=\"12\" cy=\"7\" r=\"4\" \/>\r\n        <\/svg>\r\n        <span>1. Tipo de Solicitud y Datos Personales<\/span>\r\n      <\/div>\r\n\r\n      <div class=\"cq-grid\">\r\n        <div class=\"cq-col-12\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"tipoSolicitud\">Tipo de Solicitud <span class=\"cq-req\">*<\/span><\/label>\r\n            <select name=\"tipoSolicitud\" id=\"tipoSolicitud\" class=\"cq-select\">\r\n              <option value=\"Sugerencia\" selected>Sugerencia<\/option>\r\n              <option value=\"Reclamo\">Reclamo<\/option>\r\n            <\/select>\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"cq-col-6\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"firstname\">Primer Nombre <span class=\"cq-req\">*<\/span><\/label>\r\n            <input id=\"firstname\" name=\"primerNombre\" class=\"cq-input\" type=\"text\" minlength=\"3\"\r\n              placeholder=\"Ingrese su primer nombre\" autocomplete=\"given-name\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"cq-col-6\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"firstname-2\">Segundo Nombre<\/label>\r\n            <input id=\"firstname-2\" name=\"segundoNombre\" class=\"cq-input\" type=\"text\"\r\n              placeholder=\"Ingrese su segundo nombre (opcional)\" autocomplete=\"additional-name\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"cq-col-6\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"lastname\">Primer Apellido <span class=\"cq-req\">*<\/span><\/label>\r\n            <input id=\"lastname\" name=\"primerApellido\" class=\"cq-input\" type=\"text\" minlength=\"3\"\r\n              placeholder=\"Ingrese su primer apellido\" autocomplete=\"family-name\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"cq-col-6\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"lastname-2\">Segundo Apellido<\/label>\r\n            <input id=\"lastname-2\" name=\"segundoApellido\" class=\"cq-input\" type=\"text\"\r\n              placeholder=\"Ingrese su segundo apellido (opcional)\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <!-- DOCUMENTO DE IDENTIDAD PARA EL SALVADOR: DUI, O PASAPORTE -->\r\n        <div class=\"cq-col-4\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"docNum\">DUI o Pasaporte <span class=\"cq-req\">*<\/span><\/label>\r\n            <input id=\"docNum\" name=\"numDoc\" class=\"cq-input\" type=\"text\" placeholder=\"Ej. 00000000-0 o Pasaporte\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <div class=\"cq-col-4\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"email\">Correo Electr&oacute;nico <span class=\"cq-req\">*<\/span><\/label>\r\n            <input id=\"email\" name=\"correo\" class=\"cq-input\" type=\"email\" placeholder=\"correo@ejemplo.com\"\r\n              autocomplete=\"email\">\r\n          <\/div>\r\n        <\/div>\r\n\r\n        <!-- TEL\u00c9FONO DE EL SALVADOR (8 D\u00cdGITOS) -->\r\n        <div class=\"cq-col-4\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"tel\">Tel&eacute;fono \/ Celular (8 d&iacute;gitos) <span\r\n                class=\"cq-req\">*<\/span><\/label>\r\n            <input id=\"tel\" name=\"telefono\" class=\"cq-input\" type=\"tel\" maxlength=\"9\" placeholder=\"Ej. 7000-0000\"\r\n              autocomplete=\"tel\">\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- SECCI\u00d3N 2: DETALLE DE LA SOLICITUD -->\r\n    <div class=\"cq-card\">\r\n      <div class=\"cq-card-title\">\r\n        <svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"\r\n          stroke-linecap=\"round\" stroke-linejoin=\"round\">\r\n          <path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\" \/>\r\n          <polyline points=\"14 2 14 8 20 8\" \/>\r\n          <line x1=\"16\" y1=\"13\" x2=\"8\" y2=\"13\" \/>\r\n          <line x1=\"16\" y1=\"17\" x2=\"8\" y2=\"17\" \/>\r\n          <polyline points=\"10 9 9 9 8 9\" \/>\r\n        <\/svg>\r\n        <span id=\"section2-title\">2. Detalle de la Sugerencia<\/span>\r\n      <\/div>\r\n\r\n      <div class=\"cq-grid\">\r\n        <div class=\"cq-col-12\">\r\n          <div class=\"cq-form-group\">\r\n            <label class=\"cq-label\" for=\"reasonDesc\">\r\n              <span id=\"reasonDesc-label\">Descripci&oacute;n de la Sugerencia<\/span> <span class=\"cq-req\">*<\/span>\r\n            <\/label>\r\n            <textarea id=\"reasonDesc\" name=\"reasonDesc\" rows=\"5\" class=\"cq-textarea\"\r\n              placeholder=\"Describa con claridad su sugerencia o propuesta de mejora para CrediQ El Salvador...\"><\/textarea>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- SECCI\u00d3N 3: CARGA DE DOCUMENTOS -->\r\n    <div class=\"cq-card\">\r\n      <div class=\"cq-card-title\">\r\n        <svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"\r\n          stroke-linecap=\"round\" stroke-linejoin=\"round\">\r\n          <path\r\n            d=\"M21.44 11.05l-9.19 9.19a6 6 0 0 1-8.49-8.49l9.19-9.19a4 4 0 0 1 5.66 5.66l-9.2 9.19a2 2 0 0 1-2.83-2.83l8.49-8.48\" \/>\r\n        <\/svg>\r\n        <span>3. Carga de Documentos<\/span>\r\n      <\/div>\r\n\r\n      <div class=\"cq-upload-header\">\r\n        <p>Formatos v&aacute;lidos: <strong>PDF, JPG, PNG<\/strong>. Tama&ntilde;o m&aacute;ximo permitido: <strong>10\r\n            MB<\/strong> por archivo.<\/p>\r\n      <\/div>\r\n\r\n      <div class=\"cq-upload-grid\">\r\n        <!-- ADJUNTO 1: DOCUMENTO DE IDENTIDAD (OBLIGATORIO) -->\r\n        <div class=\"cq-upload-box\" id=\"box-identidadDoc\">\r\n          <input type=\"file\" class=\"cq-file-input\" name=\"adjunto1\" id=\"identidadDoc\"\r\n            accept=\".pdf,image\/png,image\/jpeg,image\/jpg\">\r\n          <span class=\"cq-upload-badge cq-badge-required\">Obligatorio<\/span>\r\n          <div class=\"cq-upload-icon\">\r\n            <svg width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"\r\n              stroke-linecap=\"round\" stroke-linejoin=\"round\">\r\n              <rect x=\"3\" y=\"4\" width=\"18\" height=\"16\" rx=\"2\" \/>\r\n              <circle cx=\"9\" cy=\"10\" r=\"2\" \/>\r\n              <line x1=\"15\" y1=\"8\" x2=\"17\" y2=\"8\" \/>\r\n              <line x1=\"15\" y1=\"12\" x2=\"17\" y2=\"12\" \/>\r\n              <line x1=\"7\" y1=\"16\" x2=\"17\" y2=\"16\" \/>\r\n            <\/svg>\r\n          <\/div>\r\n          <div class=\"cq-upload-title\">Documento de Identidad<\/div>\r\n          <p class=\"cq-upload-subtitle\">DUI o Pasaporte (Frente y reverso en un solo archivo)<\/p>\r\n          <div class=\"cq-file-info\" id=\"info-identidadDoc\"><\/div>\r\n        <\/div>\r\n\r\n        <!-- ADJUNTO 2: PODER DE REPRESENTACI\u00d3N (OPCIONAL) -->\r\n        <div class=\"cq-upload-box\" id=\"box-representacionDoc\">\r\n          <input type=\"file\" class=\"cq-file-input\" name=\"adjunto2\" id=\"representacionDoc\"\r\n            accept=\".pdf,image\/png,image\/jpeg,image\/jpg\">\r\n          <span class=\"cq-upload-badge cq-badge-optional\">Opcional<\/span>\r\n          <div class=\"cq-upload-icon\">\r\n            <svg width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"\r\n              stroke-linecap=\"round\" stroke-linejoin=\"round\">\r\n              <path d=\"M16 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2\" \/>\r\n              <circle cx=\"8.5\" cy=\"7\" r=\"4\" \/>\r\n              <line x1=\"20\" y1=\"8\" x2=\"20\" y2=\"14\" \/>\r\n              <line x1=\"23\" y1=\"11\" x2=\"17\" y2=\"11\" \/>\r\n            <\/svg>\r\n          <\/div>\r\n          <div class=\"cq-upload-title\">Poder de Representaci&oacute;n<\/div>\r\n          <p class=\"cq-upload-subtitle\">Si act&uacute;a como representante legal<\/p>\r\n          <div class=\"cq-file-info\" id=\"info-representacionDoc\"><\/div>\r\n        <\/div>\r\n\r\n        <!-- ADJUNTO 3: SOPORTE DE LA SOLICITUD (OPCIONAL) -->\r\n        <div class=\"cq-upload-box\" id=\"box-soporteDoc\">\r\n          <input type=\"file\" class=\"cq-file-input\" name=\"adjunto3\" id=\"soporteDoc\"\r\n            accept=\".pdf,image\/png,image\/jpeg,image\/jpg\">\r\n          <span class=\"cq-upload-badge cq-badge-optional\">Opcional<\/span>\r\n          <div class=\"cq-upload-icon\">\r\n            <svg width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"\r\n              stroke-linecap=\"round\" stroke-linejoin=\"round\">\r\n              <path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\" \/>\r\n              <polyline points=\"14 2 14 8 20 8\" \/>\r\n              <line x1=\"12\" y1=\"18\" x2=\"12\" y2=\"12\" \/>\r\n              <line x1=\"9\" y1=\"15\" x2=\"15\" y2=\"15\" \/>\r\n            <\/svg>\r\n          <\/div>\r\n          <div class=\"cq-upload-title\" id=\"soporteDoc-title\">Soporte de la Sugerencia<\/div>\r\n          <p class=\"cq-upload-subtitle\">Comprobantes, recibos o estados de cuenta<\/p>\r\n          <div class=\"cq-file-info\" id=\"info-soporteDoc\"><\/div>\r\n        <\/div>\r\n\r\n        <!-- ADJUNTO 4: OTROS DOCUMENTOS (OPCIONAL) -->\r\n        <div class=\"cq-upload-box\" id=\"box-otrosDoc\">\r\n          <input type=\"file\" class=\"cq-file-input\" name=\"adjunto4\" id=\"otrosDoc\"\r\n            accept=\".pdf,image\/png,image\/jpeg,image\/jpg\">\r\n          <span class=\"cq-upload-badge cq-badge-optional\">Opcional<\/span>\r\n          <div class=\"cq-upload-icon\">\r\n            <svg width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"\r\n              stroke-linecap=\"round\" stroke-linejoin=\"round\">\r\n              <path d=\"M22 19a2 2 0 0 1-2 2H4a2 2 0 0 1-2-2V5a2 2 0 0 1 2-2h5l2 3h9a2 2 0 0 1 2 2z\" \/>\r\n            <\/svg>\r\n          <\/div>\r\n          <div class=\"cq-upload-title\">Otros Documentos<\/div>\r\n          <p class=\"cq-upload-subtitle\">Cualquier documento adicional relevante<\/p>\r\n          <div class=\"cq-file-info\" id=\"info-otrosDoc\"><\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- T\u00c9RMINOS Y CONDICIONES -->\r\n    <div class=\"cq-terms-container\">\r\n      <input type=\"checkbox\" name=\"aceptar_term\" id=\"aceptar_term\" class=\"cq-checkbox\">\r\n      <label for=\"aceptar_term\" class=\"cq-terms-label\">\r\n        Acepto los t&eacute;rminos, condiciones y la pol&iacute;tica de tratamiento de datos personales para la\r\n        gesti&oacute;n y resoluci&oacute;n de esta solicitud.\r\n      <\/label>\r\n    <\/div>\r\n\r\n    <!-- BOT\u00d3N DE ACCI\u00d3N -->\r\n    <div class=\"cq-actions\">\r\n      <button type=\"button\" id=\"sendQueja\" class=\"cq-btn-submit\">\r\n        <svg class=\"cq-spinner\" id=\"btn-spinner\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\"\r\n          stroke=\"currentColor\" stroke-width=\"2.5\">\r\n          <circle cx=\"12\" cy=\"12\" r=\"10\" stroke-opacity=\"0.25\" \/>\r\n          <path d=\"M12 2a10 10 0 0 1 10 10\" \/>\r\n        <\/svg>\r\n        <span id=\"btn-text\">Enviar Sugerencia<\/span>\r\n      <\/button>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\r\n\r\n<script>\r\n  (function ($) {\r\n    \"use strict\";\r\n\r\n    \/\/ Cargar SweetAlert2 din\u00e1micamente si no est\u00e1 encolado en WordPress\r\n    function ensureSwal(callback) {\r\n      if (typeof Swal !== \"undefined\") {\r\n        callback();\r\n        return;\r\n      }\r\n      var script = document.createElement(\"script\");\r\n      script.src = \"https:\/\/cdn.jsdelivr.net\/npm\/sweetalert2@11\";\r\n      script.onload = callback;\r\n      document.head.appendChild(script);\r\n    }\r\n\r\n    $(document).ready(function () {\r\n      ensureSwal(function () {\r\n        initTipoSolicitud();\r\n        initFileInputs();\r\n        initPhoneFormatter();\r\n\r\n        $(\"#sendQueja\").on(\"click\", function () {\r\n          var validParams = validarDatos();\r\n          if (validParams) {\r\n            sendData(validParams);\r\n          }\r\n        });\r\n      });\r\n    });\r\n\r\n    function initTipoSolicitud() {\r\n      $(\"#tipoSolicitud\").on(\"change\", function () {\r\n        var tipo = $(this).val();\r\n        if (tipo === \"Sugerencia\") {\r\n          $(\"#section2-title\").text(\"2. Detalle de la Sugerencia\");\r\n          $(\"#reasonDesc-label\").text(\"Descripci\u00f3n de la Sugerencia\");\r\n          $(\"#reasonDesc\").attr(\"placeholder\", \"Describa con claridad su sugerencia o propuesta de mejora para CrediQ El Salvador...\");\r\n          $(\"#soporteDoc-title\").text(\"Soporte de la Sugerencia\");\r\n          $(\"#btn-text\").text(\"Enviar Sugerencia\");\r\n        } else {\r\n          $(\"#section2-title\").text(\"2. Detalle del Reclamo\");\r\n          $(\"#reasonDesc-label\").text(\"Descripci\u00f3n del Reclamo\");\r\n          $(\"#reasonDesc\").attr(\"placeholder\", \"Describa con claridad y precisi\u00f3n los hechos que motivan su reclamo...\");\r\n          $(\"#soporteDoc-title\").text(\"Soporte del Reclamo\");\r\n          $(\"#btn-text\").text(\"Enviar Reclamo\");\r\n        }\r\n      });\r\n    }\r\n\r\n    function initPhoneFormatter() {\r\n      $(\"#tel\").on(\"input\", function () {\r\n        var raw = $(this).val().replace(\/\\D\/g, \"\");\r\n        if (raw.length > 8) raw = raw.substring(0, 8);\r\n        if (raw.length > 4) {\r\n          $(this).val(raw.substring(0, 4) + \"-\" + raw.substring(4));\r\n        } else {\r\n          $(this).val(raw);\r\n        }\r\n      });\r\n    }\r\n\r\n    function initFileInputs() {\r\n      $(\".cq-file-input\").each(function () {\r\n        var input = this;\r\n        var box = document.getElementById(\"box-\" + input.id);\r\n        var info = document.getElementById(\"info-\" + input.id);\r\n\r\n        $(input).on(\"change\", function () {\r\n          if (input.files && input.files.length > 0) {\r\n            var file = input.files[0];\r\n            if (file.size > 10 * 1024 * 1024) {\r\n              Swal.fire({\r\n                icon: \"warning\",\r\n                title: \"Archivo demasiado pesado\",\r\n                text: 'El archivo \"' + file.name + '\" supera el l\u00edmite de 10 MB.',\r\n                confirmButtonColor: \"#d0151a\"\r\n              });\r\n              input.value = \"\";\r\n              if (box) $(box).removeClass(\"has-file\");\r\n              if (info) $(info).empty();\r\n              return;\r\n            }\r\n\r\n            var allowedExtensions = [\"pdf\", \"jpg\", \"jpeg\", \"png\"];\r\n            var fileExt = file.name.split(\".\").pop().toLowerCase();\r\n            if (allowedExtensions.indexOf(fileExt) === -1) {\r\n              Swal.fire({\r\n                icon: \"warning\",\r\n                title: \"Formato no permitido\",\r\n                text: \"Seleccione un archivo en formato PDF, JPG o PNG.\",\r\n                confirmButtonColor: \"#d0151a\"\r\n              });\r\n              input.value = \"\";\r\n              if (box) $(box).removeClass(\"has-file\");\r\n              if (info) $(info).empty();\r\n              return;\r\n            }\r\n\r\n            var sizeFormatted = (file.size \/ (1024 * 1024)).toFixed(2) + \" MB\";\r\n            if (file.size < 1024 * 1024) {\r\n              sizeFormatted = (file.size \/ 1024).toFixed(0) + \" KB\";\r\n            }\r\n\r\n            if (box) $(box).addClass(\"has-file\");\r\n            if (info) $(info).html(\"\u2713 \" + file.name + \" (\" + sizeFormatted + \")\");\r\n          } else {\r\n            if (box) $(box).removeClass(\"has-file\");\r\n            if (info) $(info).empty();\r\n          }\r\n        });\r\n      });\r\n    }\r\n\r\n    function setLoading(isLoading) {\r\n      var $btn = $(\"#sendQueja\");\r\n      var $spinner = $(\"#btn-spinner\");\r\n      var $text = $(\"#btn-text\");\r\n      var tipo = $(\"#tipoSolicitud\").val() || \"Sugerencia\";\r\n\r\n      if (isLoading) {\r\n        $btn.prop(\"disabled\", true);\r\n        $spinner.show();\r\n        $text.text(\"Procesando \" + tipo.toLowerCase() + \"...\");\r\n      } else {\r\n        $btn.prop(\"disabled\", false);\r\n        $spinner.hide();\r\n        $text.text(tipo === \"Reclamo\" ? \"Enviar Reclamo\" : \"Enviar Sugerencia\");\r\n      }\r\n    }\r\n\r\n    function validarDatos() {\r\n      var tipoSolicitud = $(\"#tipoSolicitud\").val() || \"Sugerencia\";\r\n      var firstName = $.trim($(\"#firstname\").val());\r\n      var secondName = $.trim($(\"#firstname-2\").val());\r\n      var primerApellido = $.trim($(\"#lastname\").val());\r\n      var segundoApellido = $.trim($(\"#lastname-2\").val());\r\n      var numDoc = $.trim($(\"#docNum\").val());\r\n      var correo = $.trim($(\"#email\").val());\r\n      var telefono = $.trim($(\"#tel\").val());\r\n      var motivoReclamo = $.trim($(\"#reasonDesc\").val());\r\n      var condiciones = $(\"#aceptar_term\").is(\":checked\");\r\n\r\n      if (firstName === \"\") {\r\n        mostrarError(\"Por favor ingrese su Primer Nombre.\", \"#firstname\");\r\n        return false;\r\n      } else if (firstName.length < 3) {\r\n        mostrarError(\"El Primer Nombre debe tener al menos 3 caracteres.\", \"#firstname\");\r\n        return false;\r\n      }\r\n\r\n      if (primerApellido === \"\") {\r\n        mostrarError(\"Por favor ingrese su Primer Apellido.\", \"#lastname\");\r\n        return false;\r\n      } else if (primerApellido.length < 3) {\r\n        mostrarError(\"El Primer Apellido debe tener al menos 3 caracteres.\", \"#lastname\");\r\n        return false;\r\n      }\r\n\r\n      if (numDoc === \"\") {\r\n        mostrarError(\"Por favor ingrese su DUI o Pasaporte.\", \"#docNum\");\r\n        return false;\r\n      }\r\n\r\n      var emailRegex = \/^[a-zA-Z0-9._%+-]+@[a-zA-Z0-9.-]+\\.[a-zA-Z]{2,}$\/;\r\n      if (correo === \"\") {\r\n        mostrarError(\"Por favor ingrese su Correo Electr\u00f3nico.\", \"#email\");\r\n        return false;\r\n      } else if (!emailRegex.test(correo)) {\r\n        mostrarError(\"Por favor ingrese un correo electr\u00f3nico v\u00e1lido.\", \"#email\");\r\n        return false;\r\n      }\r\n\r\n      var cleanTel = telefono.replace(\/\\D\/g, \"\");\r\n      if (telefono === \"\") {\r\n        mostrarError(\"Por favor ingrese su Tel\u00e9fono o Celular.\", \"#tel\");\r\n        return false;\r\n      } else if (cleanTel.length !== 8) {\r\n        mostrarError(\"Ingrese un n\u00famero telef\u00f3nico v\u00e1lido de 8 d\u00edgitos de El Salvador (ejemplo: 7000-0000 o 2200-0000).\", \"#tel\");\r\n        return false;\r\n      }\r\n\r\n      if (motivoReclamo === \"\") {\r\n        mostrarError(\"Por favor detalle la descripci\u00f3n de su \" + tipoSolicitud.toLowerCase() + \".\", \"#reasonDesc\");\r\n        return false;\r\n      } else if (motivoReclamo.length < 10) {\r\n        mostrarError(\"Por favor proporcione una descripci\u00f3n m\u00e1s detallada (m\u00ednimo 10 caracteres).\", \"#reasonDesc\");\r\n        return false;\r\n      }\r\n\r\n      var identidadFiles = document.getElementById(\"identidadDoc\").files;\r\n      if (!identidadFiles || identidadFiles.length === 0) {\r\n        mostrarError(\"Es obligatorio adjuntar su Documento de Identidad (DUI o Pasaporte - frente y reverso).\", \"#identidadDoc\");\r\n        return false;\r\n      }\r\n\r\n      if (!condiciones) {\r\n        mostrarError(\"Debe aceptar los t\u00e9rminos y condiciones para continuar.\", \"#aceptar_term\");\r\n        return false;\r\n      }\r\n\r\n      return {\r\n        tipoSolicitud: tipoSolicitud,\r\n        primerNombre: firstName,\r\n        segundoNombre: secondName,\r\n        primerApellido: primerApellido,\r\n        segundoApellido: segundoApellido,\r\n        numDoc: numDoc,\r\n        correo: correo,\r\n        telefono: telefono,\r\n        motivoReclamo: motivoReclamo,\r\n        docIdentidad: identidadFiles[0],\r\n        representacionDoc: document.getElementById(\"representacionDoc\").files[0] || null,\r\n        soporteDoc: document.getElementById(\"soporteDoc\").files[0] || null,\r\n        otrosDoc: document.getElementById(\"otrosDoc\").files[0] || null\r\n      };\r\n    }\r\n\r\n    function mostrarError(mensaje, targetFocus) {\r\n      if (typeof Swal !== \"undefined\") {\r\n        Swal.fire({\r\n          icon: \"warning\",\r\n          title: \"Campo requerido\",\r\n          text: mensaje,\r\n          confirmButtonColor: \"#d0151a\",\r\n          confirmButtonText: \"Entendido\"\r\n        }).then(function () {\r\n          if (targetFocus) $(targetFocus).focus();\r\n        });\r\n      } else {\r\n        alert(mensaje);\r\n        if (targetFocus) $(targetFocus).focus();\r\n      }\r\n    }\r\n\r\n    function sendData(params) {\r\n      setLoading(true);\r\n\r\n      var nombreCompleto = params.primerNombre +\r\n        (params.segundoNombre ? \" \" + params.segundoNombre : \"\") +\r\n        \" \" + params.primerApellido +\r\n        (params.segundoApellido ? \" \" + params.segundoApellido : \"\");\r\n\r\n      var mailSubject = \"CrediQ.com SV | \" + params.tipoSolicitud + \" - \" + nombreCompleto;\r\n\r\n      var textoReclamo =\r\n        \"<div style='font-family: Arial, sans-serif; font-size: 14px; line-height: 1.6; color: #333;'>\" +\r\n        \"<h2 style='color: #d0151a; border-bottom: 2px solid #d0151a; padding-bottom: 8px;'>CrediQ El Salvador - \" + params.tipoSolicitud + \"<\/h2>\" +\r\n        \"<table style='width: 100%; border-collapse: collapse; margin-top: 15px;'>\" +\r\n        \"<tr><td style='padding: 8px; border: 1px solid #ddd; font-weight: bold; width: 30%; background: #f9f9f9;'>Tipo de Solicitud:<\/td><td style='padding: 8px; border: 1px solid #ddd;'>\" + params.tipoSolicitud + \"<\/td><\/tr>\" +\r\n        \"<tr><td style='padding: 8px; border: 1px solid #ddd; font-weight: bold; background: #f9f9f9;'>Nombre Completo:<\/td><td style='padding: 8px; border: 1px solid #ddd;'>\" + nombreCompleto + \"<\/td><\/tr>\" +\r\n        \"<tr><td style='padding: 8px; border: 1px solid #ddd; font-weight: bold; background: #f9f9f9;'>DUI \/ Pasaporte:<\/td><td style='padding: 8px; border: 1px solid #ddd;'>\" + params.numDoc + \"<\/td><\/tr>\" +\r\n        \"<tr><td style='padding: 8px; border: 1px solid #ddd; font-weight: bold; background: #f9f9f9;'>Correo Electr&oacute;nico:<\/td><td style='padding: 8px; border: 1px solid #ddd;'>\" + params.correo + \"<\/td><\/tr>\" +\r\n        \"<tr><td style='padding: 8px; border: 1px solid #ddd; font-weight: bold; background: #f9f9f9;'>Tel&eacute;fono \/ Celular:<\/td><td style='padding: 8px; border: 1px solid #ddd;'>\" + params.telefono + \"<\/td><\/tr>\" +\r\n        \"<tr><td style='padding: 8px; border: 1px solid #ddd; font-weight: bold; background: #f9f9f9;'>Pa&iacute;s:<\/td><td style='padding: 8px; border: 1px solid #ddd;'>El Salvador (SV)<\/td><\/tr>\" +\r\n        \"<\/table>\" +\r\n        \"<h3 style='color: #333; margin-top: 20px;'>Descripci&oacute;n detallada:<\/h3>\" +\r\n        \"<div style='padding: 15px; background: #f8fafc; border: 1px solid #e2e8f0; border-radius: 6px; white-space: pre-wrap;'>\" +\r\n        params.motivoReclamo +\r\n        \"<\/div>\" +\r\n        \"<p style='font-size: 12px; color: #888; margin-top: 20px;'>Este mensaje fue generado autom&aacute;ticamente desde el formulario web de Sugerencias y Reclamos de CrediQ El Salvador.<\/p>\" +\r\n        \"<\/div>\";\r\n\r\n      var formData = new FormData();\r\n      formData.append(\"method\", \"sugerencia_reclamo_sv\");\r\n      formData.append(\"ipsPais\", \"SV\");\r\n      formData.append(\"ipsNumeroPrestamo\", \"\");\r\n      formData.append(\"ipsTextoReclamo\", textoReclamo);\r\n      formData.append(\"subject\", mailSubject);\r\n      formData.append(\"asunto\", mailSubject);\r\n      formData.append(\"tipoSolicitud\", params.tipoSolicitud);\r\n\r\n      if (params.docIdentidad) formData.append(\"adjunto1\", params.docIdentidad);\r\n      if (params.representacionDoc) formData.append(\"adjunto2\", params.representacionDoc);\r\n      if (params.soporteDoc) formData.append(\"adjunto3\", params.soporteDoc);\r\n      if (params.otrosDoc) formData.append(\"adjunto4\", params.otrosDoc);\r\n\r\n      $.ajax({\r\n        url: \"\/wp-content\/themes\/flatsome\/commons\/AttachmentsMailer.php\",\r\n        type: \"POST\",\r\n        data: formData,\r\n        processData: false,\r\n        contentType: false,\r\n        success: function (response) {\r\n          setLoading(false);\r\n\r\n          if (typeof response === \"string\" && response.indexOf(\"SUCCESS\") !== -1) {\r\n            if (typeof Swal !== \"undefined\") {\r\n              Swal.fire({\r\n                icon: \"success\",\r\n                title: \"\u00a1\" + params.tipoSolicitud + \" Enviada con \u00c9xito!\",\r\n                html: \"<p>Su solicitud ha sido recibida satisfactoriamente por nuestro equipo de atenci\u00f3n al cliente de <strong>CrediQ El Salvador<\/strong>.<\/p><p style='font-size: 0.9rem; color: #64748b;'>Nos pondremos en contacto con usted a la brevedad posible.<\/p>\",\r\n                confirmButtonColor: \"#d0151a\",\r\n                confirmButtonText: \"Aceptar\"\r\n              }).then(function () {\r\n                resetForm();\r\n              });\r\n            } else {\r\n              alert(\"Su solicitud ha sido enviada con \u00e9xito.\");\r\n              resetForm();\r\n            }\r\n          } else {\r\n            if (typeof Swal !== \"undefined\") {\r\n              Swal.fire({\r\n                icon: \"info\",\r\n                title: \"Atenci\u00f3n\",\r\n                text: \"No se pudo procesar la entrega del mensaje. Por favor intente nuevamente o comun\u00edquese con servicio al cliente.\",\r\n                confirmButtonColor: \"#d0151a\"\r\n              });\r\n            } else {\r\n              alert(\"No se pudo procesar la entrega del mensaje. Por favor intente nuevamente.\");\r\n            }\r\n          }\r\n        },\r\n        error: function (xhr, status, error) {\r\n          setLoading(false);\r\n          if (typeof Swal !== \"undefined\") {\r\n            Swal.fire({\r\n              icon: \"error\",\r\n              title: \"Error de Comunicaci\u00f3n\",\r\n              text: \"No fue posible conectar con el servidor para enviar su solicitud. Por favor verifique su conexi\u00f3n o intente m\u00e1s tarde.\",\r\n              confirmButtonColor: \"#d0151a\",\r\n              confirmButtonText: \"Entendido\"\r\n            });\r\n          } else {\r\n            alert(\"Error de comunicaci\u00f3n con el servidor. Por favor intente m\u00e1s tarde.\");\r\n          }\r\n        }\r\n      });\r\n    }\r\n\r\n    function resetForm() {\r\n      $(\"#tipoSolicitud\").val(\"Sugerencia\").trigger(\"change\");\r\n      $(\"#firstname, #firstname-2, #lastname, #lastname-2, #docNum, #email, #tel, #reasonDesc\").val(\"\");\r\n      $(\".cq-file-input\").val(\"\");\r\n      $(\"#aceptar_term\").prop(\"checked\", false);\r\n      $(\".cq-upload-box\").removeClass(\"has-file\");\r\n      $(\".cq-file-info\").empty();\r\n    }\r\n\r\n  })(jQuery);\r\n<\/script>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-11546","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Quejas y Reclamos - CrediQ SV<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/crediq.com\/sv\/quejas-y-reclamos\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quejas y Reclamos - CrediQ SV\" \/>\n<meta property=\"og:url\" content=\"https:\/\/crediq.com\/sv\/quejas-y-reclamos\/\" \/>\n<meta property=\"og:site_name\" content=\"CrediQ SV\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CrediQSV\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-14T22:19:11+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/crediq.com\\\/sv\\\/quejas-y-reclamos\\\/\",\"url\":\"https:\\\/\\\/crediq.com\\\/sv\\\/quejas-y-reclamos\\\/\",\"name\":\"Quejas y Reclamos - CrediQ SV\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/crediq.com\\\/sv\\\/#website\"},\"datePublished\":\"2025-12-08T15:35:42+00:00\",\"dateModified\":\"2026-10-14T22:19:11+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/crediq.com\\\/sv\\\/quejas-y-reclamos\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/crediq.com\\\/sv\\\/quejas-y-reclamos\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/crediq.com\\\/sv\\\/quejas-y-reclamos\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/crediq.com\\\/sv\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Quejas y Reclamos\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/crediq.com\\\/sv\\\/#website\",\"url\":\"https:\\\/\\\/crediq.com\\\/sv\\\/\",\"name\":\"CrediQ SV\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/crediq.com\\\/sv\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/crediq.com\\\/sv\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/crediq.com\\\/sv\\\/#organization\",\"name\":\"CrediQ El Salvador\",\"url\":\"https:\\\/\\\/crediq.com\\\/sv\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/crediq.com\\\/sv\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/crediq.com\\\/sv\\\/wp-content\\\/uploads\\\/sites\\\/7\\\/2022\\\/07\\\/1111.png\",\"contentUrl\":\"https:\\\/\\\/crediq.com\\\/sv\\\/wp-content\\\/uploads\\\/sites\\\/7\\\/2022\\\/07\\\/1111.png\",\"width\":2376,\"height\":684,\"caption\":\"CrediQ El Salvador\"},\"image\":{\"@id\":\"https:\\\/\\\/crediq.com\\\/sv\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/CrediQSV\",\"https:\\\/\\\/www.instagram.com\\\/crediq_sv\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Quejas y Reclamos - CrediQ SV","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/crediq.com\/sv\/quejas-y-reclamos\/","og_locale":"es_ES","og_type":"article","og_title":"Quejas y Reclamos - CrediQ SV","og_url":"https:\/\/crediq.com\/sv\/quejas-y-reclamos\/","og_site_name":"CrediQ SV","article_publisher":"https:\/\/www.facebook.com\/CrediQSV","article_modified_time":"2026-10-14T22:19:11+00:00","twitter_card":"summary_large_image","twitter_misc":{"Tiempo de lectura":"1 minuto"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/crediq.com\/sv\/quejas-y-reclamos\/","url":"https:\/\/crediq.com\/sv\/quejas-y-reclamos\/","name":"Quejas y Reclamos - CrediQ SV","isPartOf":{"@id":"https:\/\/crediq.com\/sv\/#website"},"datePublished":"2025-12-08T15:35:42+00:00","dateModified":"2026-10-14T22:19:11+00:00","breadcrumb":{"@id":"https:\/\/crediq.com\/sv\/quejas-y-reclamos\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/crediq.com\/sv\/quejas-y-reclamos\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/crediq.com\/sv\/quejas-y-reclamos\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/crediq.com\/sv\/"},{"@type":"ListItem","position":2,"name":"Quejas y Reclamos"}]},{"@type":"WebSite","@id":"https:\/\/crediq.com\/sv\/#website","url":"https:\/\/crediq.com\/sv\/","name":"CrediQ SV","description":"","publisher":{"@id":"https:\/\/crediq.com\/sv\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/crediq.com\/sv\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/crediq.com\/sv\/#organization","name":"CrediQ El Salvador","url":"https:\/\/crediq.com\/sv\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/crediq.com\/sv\/#\/schema\/logo\/image\/","url":"https:\/\/crediq.com\/sv\/wp-content\/uploads\/sites\/7\/2022\/07\/1111.png","contentUrl":"https:\/\/crediq.com\/sv\/wp-content\/uploads\/sites\/7\/2022\/07\/1111.png","width":2376,"height":684,"caption":"CrediQ El Salvador"},"image":{"@id":"https:\/\/crediq.com\/sv\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/CrediQSV","https:\/\/www.instagram.com\/crediq_sv\/"]}]}},"jetpack_sharing_enabled":true,"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/crediq.com\/sv\/wp-json\/wp\/v2\/pages\/11546","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/crediq.com\/sv\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/crediq.com\/sv\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/crediq.com\/sv\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/crediq.com\/sv\/wp-json\/wp\/v2\/comments?post=11546"}],"version-history":[{"count":3,"href":"https:\/\/crediq.com\/sv\/wp-json\/wp\/v2\/pages\/11546\/revisions"}],"predecessor-version":[{"id":12812,"href":"https:\/\/crediq.com\/sv\/wp-json\/wp\/v2\/pages\/11546\/revisions\/12812"}],"wp:attachment":[{"href":"https:\/\/crediq.com\/sv\/wp-json\/wp\/v2\/media?parent=11546"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}